Premium Essay

Communication Observation

Submitted By
Words 1169
Pages 5
Name: Arbesa Ferizi Class: Communication in Business Professor: Linda Ziberi Section: Date: 09.28.2015

Section 1 - My Observation of Someone's Listening Skills
This week I had a chance to work for a business company here in Prishtina , and I also had the chance to watch two people in this company having a business conversation. One of them was the owner of this company, and the other one was a new employer that started working in this company a week ago. Having in mind that I have to see two people communicate in order to do this assignment, I was even more interested to watch them and analyze every …show more content…
After few moments both of them stopped at the same corner of the hall, and the owner of the company started looking the employee in the eyes but the employee was looking down and avoiding any eye contact but just nodding with the head. The owner’s facial expressions were changing all the time ,but finally his face changed from being reserved to more relaxed and also the employee’s face took the same expression .They finished their conversation, as they were looking each other in more pleasurable way, compared to how they start it, and the employee left. Based on this conversation in which a lot of listening skills were included I was able to observe many of them and get a clear message from their body language gestures. To begin with, we have the owner that faces his speaker and maintain eye contact which is a very important feature in a conversation, and for which we learned in the article “10 Steps to Effective Listening” by Dianna Schilling, on the other hand we have the employee which is avoiding the eye contact which thing is consider as an inappropriate thing to do during communication, because it shows lack of respect for the other speaker (Goman, …show more content…
However, I was not aware of many things that cause a problem in communication before taking this class. Now that I learned various skills in order to have a successful communication with others, I think my biggest problem is that I avoid eye contact when I communicate with people, and in many cases this becomes the barrier for me to have a healthier communication with other people, because people in Western societies perceive avoiding eye contact as a lack of respect or feeling stressed or anxious, which things in my case are not true but looking someone in the eyes it make me feel like I cannot concentrate in our conversations. Besides, avoiding eye contact, I also tent to forget to give the other person feedback during our conversation which thing can make the other person feel like I am not listening or interested in what that person is saying. Furthermore, now that I learned skills for better communications with others, I can relate my communication problems in many articles and videos that we read and watched in class in order to fix these basic skills, which yet are so important for communicating with others. According to the article of Dianna Schilling about “10 Steps to Effective Listening”, eye contact is prescribed as one of the most important keys in successful communication, and without this feature the whole communications process would fail because the other person

Similar Documents

Premium Essay

Interpersonal Communication Observation

...On Thursday, January 21, 2016, I, Officer B. McMillon, #135, of the Mansfield ISD Police Department was on assignment at Legacy High School located at 1263 N. Main in Mansfield, Texas 76063. At Approximately 2:15 p.m. I, was informed by AP Villegas, Rene H/M, d.o.b. 03/03//1973 of a physical altercation that had occurred outside of the 3rd floor AP’s office. The student’s was identified as Rosales, Jacquelyne H/F, d.o.b. 08/26/1997 and Herrera, Ivonne H/F,d.o.b. 12/19/2000. I viewed video footage from camera 5.182 at approximately 1:04 P.M. and observed the two subjects meeting up on the 3rd floor in the commons area and getting into what appeared to be a verbal altercation and then became physical. I observed Herrera punched Rosales first striking her in the face and they began fighting. I accompanied AP Contreras, John H/M, d.o.b 06/29/1967 in his office while he spoke with Herrera. Herrera stated that the altercation started because Rosales was persistently telling Herrera that Herrera's ex-boyfriend and Rosales are friends. Herrera said that she and Rosales met up earlier that day in the restroom and talked about the issue. Herrera stated that she told Rosales that she didn’t care and to leave her alone about the issue. Herrera stated that every time they crossed paths in the hallway they had words about the issue. I accompanied AP Ready, Zelmarian B/F, d.o.b 07/17/65 in her office while she spoke with Rosales. Rosales stated that Herrera was mad because her and Herrera...

Words: 429 - Pages: 2

Free Essay

Time Sampling

...EDU 145 Child Development 2 Time Sampling Introduction: Observation is the key to understanding young children and their development. Teachers learn about a child’s physical, social, emotional, cognitive and language domains as they watch children in multiple learning experiences. Through your observations you will learn to identify appropriate observation techniques (competency # 4). Observation also allows you to meet the CPCC core competencies of communication, critical thinking and information technology and quantitative literacy. Outcome Assessment Standards: NAEYC Standards Standard 1: Promoting Child Development Standard 3: Observing, Documenting and Assessing to Support Young Children & Families. Support Skill 3: Written & Verbal Skills CPCC Core Competencies Communication, Critical Thinking, Information Technology & Quantitative Literacy Description of Specific Assignment Requirements Adapted from Observing Development of Young Children (Beaty, 1990)) In the time sampling method, the observer records the frequency of a behavior’s occurrence over time. The behavior must be overt and frequent (at least once every fifteen minutes) to be a candidate for sampling. For example, talking, hitting, and crying are such behaviors, because they can be clearly seen and counted. Time sampling thus involves observing specified behavior of an individual and recording the presence or absence of this behavior...

Words: 959 - Pages: 4

Premium Essay

Performance

...Chapter 8 Verónica Rosendo Ríos © Observation Business Research Methods Verónica Rosendo Ríos Enrique Pérez del Campo Marketing Research CHAPTER 8. Observation “Never trust to general impressions, my boy, but concentrate yourself upon details.” Verónica Rosendo Ríos © Sir Arthur Conan Doyle “I believe in evidence. I believe in observation, measurement, and reasoning, confirmed by independent observers. I'll believe anything, no matter how wild and ridiculous, if there is evidence for it. The wilder and more ridiculous something is, however, the firmer and more solid the evidence will have to be. ” 1-2 ISAAC ASIMOV Marketing Research CHAPTER 8. Observation CONTENTS General concepts and characteristics Observation types Observation applications Pseudo-purchase Verónica Rosendo Ríos ©     1-3 Marketing Research CHAPTER 8. Observation • OBSERVATION: Verónica Rosendo Ríos © “Tools researchers can use to collect primary data about human behavior and marketing phenomena, regardless of the research design, whether exploratory, descriptive or causal” Hair et al. 2006 1-4 Marketing Research CHAPTER 8. Observation Verónica Rosendo Ríos © • Advantages of observation: • They allow measurement of actual behavior rather than reports of intended or preferred behavior. • There is no reporting bias, and potential bias caused by the interviewer and the interviewing process is eliminated or reduced...

Words: 1550 - Pages: 7

Premium Essay

Classroom Observation

...This artifact is my a journal included in my observation experience assignment that I completed for Communication Arts I and II, ED 323 and 325, in the fall of 2017. The project was a summary of my observation experience of a first grade classroom I was placed in. I observed and assisted for 50 hours in Ms. Hayes’s first grade classroom at Rossiter Elementary School, Helena, MT. This artifact is housed behind Standard H, Performance 1. 4. How does this artifact demonstrate your competency for this teacher performance? In the fall of 2017, I spent 50 hours in a first grade classroom observing and assisting with language arts, phonics, spelling, math and various other disciplines. During this time I kept a journal entry for each day I obsevered. My journal entry and artifact...

Words: 531 - Pages: 3

Premium Essay

Outline One Key Research Into the Effects of Day Care

...play sessions. The data gathered for behaviour at 4 years of age were part of a previous study by Vandell and Powers in 1983. The Observation at 4 years consisted of a total of 20 children, half male and half female. They were observed in a random order during a free play session at their day care centres for 20 second intervals for 16 minutes. There were three behavioural categorises used in the observations, positive/negative interaction with peers, positive/negative interaction with adults and solitary play and unoccupied behaviour. In the observation at the age of 8 the children were videotaped through one-wag glass for 45 minutes whilst taking part in controlled play with three other children. The play was designed by the researchers to encouraged social behaviour. Whilst the children were playing, the mothers completed a survey from the researchers regarding family circumstances and the child’s day care history. For each child a behavioural checklist was completed using three categories. The first category is friendly interactions meaning is there a positive or neutral exchanges between two or more children. The following category is unfriendly interactions, negative behaviours including sarcasm and negative actions. Lastly, solitary play whether the child plays alone with objects with no communication with peers. The child play observations were coded individually to the videotapes, a single blind-technique for regulating...

Words: 411 - Pages: 2

Free Essay

Classroom Observation Instruments

...Classroom Observation Instruments Kelly Grand Canyon University 551: Supervision and Instructional Leadership Dr. Gary McDaniel July 31, 2013 Classroom Observation Instruments 1 As a principal, there are many challenges one may face. The challenges range from scheduling to disciplining students. However, one of the most demanding areas is the ability to provide effective instructional leadership. “Recent research shows that high-performing school districts actively seek to establish a clear expectation that the principal will be the instructional leader and the primary architect of instructional improvement at the school (Togneri & Anderson, 2003). Making sure that teaching materials are high- quality and readily available for teachers along with scheduling appropriate professional development are two roles of an instructional leader. In order for these to take place the principal needs to be aware of what is going on within the classrooms. Conducting classroom observations is key in guaranteeing the right tools are provided to teachers. An approach that has becoming increasing popular is the learning-walk or walk- through. When administrators complete a walk through, it gives them the opportunity to gather information about the classroom and help frame collaboration. “The walk-through can be defined as a brief structured, nonevaluative classroom observation by the principal that is followed by a conversation between the principal and the teacher...

Words: 747 - Pages: 3

Free Essay

Impacts of Having an Irregular Schedule on the Academic Performances

...intend to change the perceptions towards these kinds of students. This research will figure out and analyze the problems and circumstances that irregular students often encountered, the reason why they decided to become one, how these affect them in certain aspects of their lives, and the advantages and disadvantages. Majority of the researchers of this study are irregular students. Based in our personal observations and experiences, being an irregular student is not easy. It requires courage and motivation in order for us to go on and look forward for our education. The common inferiority complex of an irregular student is the feeling of being unwanted, underdog, and invisible and out of place. Nevertheless, some students were brought up outspoken, sociable, confident, and more exposed that they could easily manage and get along with the masses. Oftentimes, we think of irregular students as drop-outs, could not submit and comply a certain subject requirement, and has the reddest marks and lowest grades on their report cards. Our opinions maybe influenced by our own observations however, not all irregular students are like this. As much as possible, we aim to convert the negative thought into the positive angle or somehow lessen the criticisms. We can’t avoid different versions of interpretations regarding with their situation but we should also consider them and their decisions. People don’t know the real reason why they became irregular in the...

Words: 568 - Pages: 3

Premium Essay

Wk2Assgn

...Johnson Walden University Children develop quickly at a young age. Young children under the age of six are capable of making thoughtful decisions about their behavior and environment (Epstein, 2003). They may even try to explain their behavior to others. In the case of Josh, a three year old boy that I will use for my observation and assessment project, social skills are still in the process of being developed and he hasn't begun to really start speaking at this point. After interviewing Josh's parents I was told that Josh says very few words and doesn't speak at all in sentences. He does, however, include himself socially with other children and plays easily with them. He understands English and Spanish. His parents are Spanish and only speak their native language in the home. Josh has an older brother, age 9, that speaks English well. This observation will be focused on Josh's social skills. As a three year old the parents are concerned that Josh is not developing at the same rate as his peers socially due to his lack of speaking. I explained to the parents that children develop in many different ways and in many different areas. In regards to the Observation Project, the specific area of development and learning that will be assessed is social development. Examples of behaviors I will be looking for include choices made during social time, inclusion with other peers, and linguistic opportunities. Children who are given more opportunities to plan and reflect on their own opportunities...

Words: 722 - Pages: 3

Premium Essay

Child Development

...to my observation. First, I begin a brief description of the child I have observed and the setting in which the observation took place. Next I attempt to show my understanding of normal child development, and aspects that can disrupt ‘normal’ child development. Throughout the essay, I will critically examine and reflect on the process of undertaking my observation. And finally, issues of ethics and anti- oppressive practises will be discussed. The child I have observed was three and half year’s old girl called Sara (not her real name), of African Caribbean background and English is the only language spoken at home. All three observations took place at the day-centre she attends. The day-care centre gave me permission to observe her, but not to interact and interfere with her educational activities. As this was my first observation, I was a bit anxious about how Sara might react about me watching her, and while her parents consented about the observations, Sara did not know that I am here to observe her; it is this scenario that made me uncomfortable. I was particularly more concerned about the ethical issues of not informing Sara about the observation. One element of anti-oppressive practice is to make sure that people’s rights are not violated. Social workers must put children’s needs first, and to respect their human rights, including rights to liberty, privacy and family life (Dalrymple and Burke, 1995: 57). In common with anyone who is undertaking child observations, I was...

Words: 2793 - Pages: 12

Premium Essay

Research Summary and Ethical Considerations

...published in the International Journal of Nursing Studies by Bolster & Manias in 2010 “Person-centered interactions between nurses and patients during medication activities in an acute hospital setting: Qualitative observation and interview study.” Background of Study Despite the known benefits of using a person-centered approach to medication related activities nurses continue to routinely use a task-based approach to medication related activities. Most patients have medications administered to them by a nurse while hospitalized. This provides the nurse multiple opportunities to provide education and person-centered care. This is significant to nursing because “previous research has shown that the relationship between the nurse and the patient including how the nurse provides information is critical to enhancing medication adherence and management” (Bolster & Manias, 2010). The objective of the study was to investigate the following scenario: “How do nurses and patients interact with each other during medication activities in an acute care environment with an underlying philosophy of person-centered care?” (Bolster & Manias, 2010). Methods A qualitative research approach was utilized to conduct this study incorporating observation and semi-structured interviews. Participants consisted of 11 nurses with differing levels of experience working on a 20 bed ward of an...

Words: 1141 - Pages: 5

Premium Essay

Saya

...department has an HR manager to apply corporate HR strategy based on the unique needs of the individual store. This centralized organizational structure combined with partial decentralization is an acceptable concept. Centralization integrates Walmart’s organization so it functions as one entity. Decentralization makes the organization flexible enough to face new or emerging issues in the business. Thus, Walmart has clear and distinct definitions for every job position and level of the structure. 3.1 METHOD OF JOB ANALYSIS Job analysis data can be obtained in several ways. The more common methods of collecting the data needed to analyse jobs are interviews, questionnaires, observation, and diaries. As a method of job analysis, Walmart applies matching approach which involving interviews and direct observation on applicants, employees and supervisors to determine issues needed. Walmart’s aim is to align the actual needs with available human resources and to determine possible the two. 3.1.1 INTERVIEW In...

Words: 754 - Pages: 4

Premium Essay

5. Consider the E-R Diagram in Figure 7-20. Based on This E-R Diagram, Answer the Following Questions: • A. How Many Employees Can Work on a Project? • B. What Is the Degree of the Used on Relationship? • C. Do Any

...Chapter 5 Review Questions 1. Describe systems analysis and the major activities that occur during this phase of the systems development life cycle. During systems analysis, you determine how the current information system functions and assess what users would like to see in a new system. Requirements determination, requirements structuring, and alternative generation and selection are the three primary systems analysis activities. 2. What are some useful character traits for an analyst involved in requirements determination? Requirements determination is a crucial part of the systems development life cycle; therefore impertinence, impartiality, relaxing constraints, attention to details, and reframing are important characteristics. 3. Describe three traditional techniques for collecting information during analysis. When might one be better than another? Traditional techniques for collecting requirements include interviewing and listening, observing users, and analyzing procedures and other documents. Interviewing and listening involve talking with users individually or as a group to discover their views about the current and target systems; it also involves carefully preparing an interview outline and guide before conducting the interview. Interviews are best done when only a few people are involved, when you need open-ended questions or the questions vary from individual to individual, or when a more personal method is needed. 4. What are the general...

Words: 947 - Pages: 4

Premium Essay

Job Analysis

...JOB ANALYSIS PRIME MANPOWER SUBMITTED BY: MACALALAD, MARY JOY C. SATUITO, KENNETH B. Company Profile Manpower Inc. (NYSE: MAN) is a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Celebrating its 60th anniversary in 2008, the $21 billion company offers employers a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting. Manpower’s worldwide network of 4,500 offices in 80 countries and territories enables the company to meet the needs of its 400,000 clients per year, including small and medium size enterprises in all industry sectors, as well as the world’s largest multinational corporations. The focus of Manpower’s work is on raising productivity through improved quality, efficiency and cost-reduction across their total workforce, enabling clients to concentrate on their core business activities. Manpower Inc. operates under five brands: Manpower, Manpower Professional, Elan, Jefferson Wells and Right Management. More information on Manpower Inc. is available at www.manpower.com. Address: 14/F Bankmer Building 6756 Ayala Avenue 1226 Makati City, Philippines The Manpower Network: 4,500 offices in 80 countries and territories Manpower and Manpower Professional collectively have 4,100 offices across...

Words: 1371 - Pages: 6

Premium Essay

Consumer Behavior

...BUS 343 Direct Observation of Customer Behaviour The products selected for our assignment were shoes and because they are everyday necessities as well as wearable statements, also the market demand is high. We chose shoes mainly because the ranges of consumers are continuous. This allowed us to thoroughly observe people who made purchases based on needs, social class, culture, age groups, and consumer behaviours. The shoes stores that our data was derived from were Payless Shoes Source, Stone Ridge, and Holt Renfrew. Payless Shoes Source is a discount footwear retailer located in a low traffic mall center. Customers that enter the store are mostly families with children or older ladies in their late forties. There was little communication between sales associates and customers for they could choose and try on their shoes without assistance. The consumers of this store were purchasing due to the need of footwear but also for the reasonable or sales prices. Stone Ridge is a slightly higher end shoe store located in Metrotown Center that adheres to the younger edgier generations The consumers that walk in are individuals that stimulate their self –esteem by standing out and being constantly aware of their own appearances. A majority of the ladies like to try shoes that are compatible with their outfits and meet the approval of friends. The younger generations were inclined to purchase popular brands and styles mainly...

Words: 511 - Pages: 3

Free Essay

Organizational Psychology

...Organizational Psychology Paper Cherrise Smith University of Phoenix October 25, 2010 Wanda Moore Define organizational psychology The definition of organizational psychology is simple; it involves settings that are based on workplace or office psychology. These settings are applied to different types of groups, which take research, intervention, theories, and communication strategies to a whole different level in both non-workplaces and workplaces. Groups of people in this area get with each other and work together to accomplish important task and assist them to understand there connections. Organizational psychologists work with different types of people from middle executive to those of lower rank and management teams. Some workplaces want the employees to be as creative as possible. All in all, this means making sure everyone is communicating with each other and ensuring their bodies and minds are doing the same. Organizational psychology also focuses on individual behavior. Although it is focused on groups, individual behavior has become common in the setting to obtain information about the individual’s influences. Unlike groups and organizations, people behave. You derive a person’s sense of humor, taste and other behavioral elements from them, not the group or organization they are affiliated with. The focus on how individual’s influence and are influenced explain organizational processes that are not like social science disciplines, which do not...

Words: 812 - Pages: 4