Communication Process

In: Business and Management

Individual Assignment Chp. 1 Exercise 1:1

Communication Process Model

Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home or school. Then fill in the blanks of the chart below.

Who was the sender? Mrs. Reynolds (my mother)

Who was the receiver? Do’Shonique (my niece)

What was the message? Do’Shonique, will you please go in my room and look in my refrigerator and bring me a coke zero?

What channel was used to send the message? Face-to-Face communication

What was the misunderstanding that occurred? Instead of my niece going in my moms room to the refrigerator, she went to the kitchen refrigerator to discover there were no drinks in there.

How could the misunderstanding have been avoided? The misunderstanding could have been avoided by my mom making sure my niece understood what was asked of her to do. Misunderstanding could have also been avoided if my niece would have clarified that she understood what was asked of her to do.

1. What did you learn about the communicating process from this activity? I learned that as the receiver, it is important to know that you clearly understand the message being sent before taking action.

2. What seemed to be the main causes of the misunderstanding? The main cause of the misunderstanding was improper decoding of the message. Because my niece did not decode the message properly, she didn’t go to the proper place to fulfill the task.

3. What tips can you suggest for preventing misunderstandings in communication?
1. As the sender, take caution when encoding a message. Be sure the point is clear.
2. As the receiver, be sure you have decoded the message properly before taking any action. If you are unclear of what the sender is asking or saying, clarify.
3. As the sender, be sure to follow thru/follow up with the...

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