...Communication Style Case Study Rosa Olivia Ramos HCS 350 November 12, 2012 Katherine Brewer Communication Style Case Study There are a variety of communication styles and some are better than others. I will analyze three scenarios and explain if a passive, assertive, aggressive, or passive-aggressive communication style was used. I will also discuss a personal experience where a passive communication style was used. I will discuss how I could improve the communication and how communicating effectively is important in the health care profession and to the outcome of this interaction. The first case study was about a nurse, Robin, who used an aggressive communication style toward Rashad, a healthcare assistant. During a team meeting, Robin stated that Rashad was just an aide who was to obey the RN’s and not think for himself. Robin spoke her mind, did not filter her thoughts, and was blunt. Her voice was raised and she embarrassed Rashad and belittled him in front of co-workers. Robin attacked Rashad in a hostile manner which makes her communication style aggressive. “Aggressive behavior is an encroachment or attack upon another and is almost always hostile in intent” (Hansten & Jackson, 2009, p. 281). Robin is being emotionally honest by verbally expressing what she actually feels, even though the unkind words may offend or hurt others. Rashad, in turn, displayed a passive communication style because he didn’t respond to her. He stayed quiet and instead started...
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...Communication Style Case Study Communicating Style Case Study According to The Effective Communication website (2012), “Communication skills include both verbal and non-verbal messages that people use when interacting with others. These messages can include such things as words, phrases, facial expressions, sign language, body language, gestures and voice tones” (para.1). The concept sounds quite simple but would there be hordes of books and countless seminars on communication, if it were that simple? The ability to communicate effectively can be difficult and this may be why, it is sometimes referred to as the art of communication. People communicate using different styles and a good communicator needs to be aware of these styles. The ability to effectively manage differences continues to baffle many, as illustrated in numerous current events. The ability to identify different communication styles and to understand one’s own communication style could be a very beneficial tool. O’Neil and Hansten (2009) described three different styles of communicating; passive, aggressive and assertive and/or a combination of styles, such as, passive-aggressive. By using three separate scenarios, O’Neil and Hansten (2009), successfully illustrated the differences of each. This paper will analyze each of these scenarios; while identifying the style or styles of the communication utilized. The author will also apply the same analysis, with an experience of her own. She...
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...Communication Style Case Study Effective communication is essential in building trust, respect, and creating an environment where ideas and problem solving take place. There was a survey done in a study showing 79% of the participants indicated that workplace respect was seriously lacking in the United States. The participants commented that if people communicated respectfully to each other, like they do their patients, there would be an increase in workplace satisfaction (Hansten & Jackson, 2009). There are three case studies, which will be analyzed by identifying passive, assertive, aggressive, and passive-aggressive communication styles. A personal senerio will be included and discussed. It was apparent in the first case study Robin, the RN was showing aggression towards Rashad the nurse’s aide. The RN and the aide had attended a meeting discussing their role clarification on the unit. Rashad spoke up and clarified his role as anticipating the needs of patients needing assist to the bathroom and help with personal hygiene. Robin then abruptly stated, “You are only and aide.” “It is the RN role to anticipate the needs of the patient. “You need to do what we tell you” (Hanston & Jackson, 2009). This communication of aggression by the RN demonstrated no respect to Rashad. Rashad felt put down, but in the back of his mind he was feeling revengeful. The communication style he was demonstrating was passive communication. He was not assertive in communicating...
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...Communication Style Case Study Scenario 1 In the first scenario, the writer illustrated an aggressive, passive-aggressive, and passive communications styles. The staff registered nurse (RN), Robin, responded by being aggressive. She was very inappropriate and unprofessional. She raised her voice to tell the assistive personnel, Rashad, in front of his team members that he is only an aide, and his role is just to follow orders. She humiliated and downgraded her team member by conveying a message to him as well as to the rest of the team that assistive personnel are not important part of the interdisciplinary team because they do not need to think but need to do what they are told to do. Rashad first responded by being passive. He did not say anything to Robin because he was afraid he would lose his job. Rashad’s plan was to make Robin pay for how she behaved by not doing his job until he is told what to do. He was being passive-aggressive. First, Rashad’s silence can be perceived as agreeing with Robin in regards to assistive personnel not being important. Second, by being passive-aggressive and planning on not doing his job will not only get him in trouble but also will jeopardize patient’s health and well-being. He needs to further clarify his job description and assigned duties by talking to Robin and his supervisor. Scenario 2 In the second scenario, Pamela, the school nurse, was being nonassertive. She was a good nurse by following up on Brigite, a volunteer, and making...
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...Communication Style Case Study First Scenario The first scenario is describing an aggressive behavior from a staff RN (Robin) towards an assistive personal (Rashad) who was just expressing his opinion during a team meeting. Robin intimidated Rashad with her aggressive comment to the point that made Rashad feel frustration, but Rashad did not respond her back; he stayed quietly. Instead, his response was passive-aggressive when he began to plan how to take revenge in future working situations. If I could improve this communication, I would do the following changes: Perhaps, she had a bad day that she explodes against Rashad, but she should not let her personal feelings to interfere with her interactions with others. Definitely, she needs to be more respectful. She needs to learn to calm down and relax before expressing her opinions. She should not raise her voice, neither to interrupt or made offensive comments about others responsibilities; she should not sub-estimate the role of others. In sum, she needs to understand the concept of effective communication within teamwork. In the other hand, Rashad was apparently passive, but very frustrated because he was afraid to respond to that comment. He should understand that he is an important part of the team, and his role is equally important than hers. He should tell her with normal tone of voice that this is not the appropriate way to talk to him; we all deserve respect, and state the purpose for being together in the meeting...
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...Learning Team Communication Style Case Study HCS/350 Learning Team Communication Style Case Study Successful communication skills are essential to achieve a positive work environment. Words should be carefully chosen to communicate a message of trust, respect, and teamwork. Sometimes in the quest to communicate with co-workers, it becomes difficult to use the right words and tone. The words they use and the way in which they are delivered to the delegate make the difference between a successful and a frustrating episode in delegation (Hansten & Jackson, p. 278). In this paper, our team will review three case studies. The case studies show different communication styles. These styles include: aggressive, passive or nonaggressive, and assertive. The team will examine what took place between the delegator and the delegate in each case study, explain the communication style, and discuss the consequences. Case Study One For the first case study, Robin, a psych nurse, is communicating in an aggressive style with the nurse’s aid, Rashad. She is rude and condescending to Rashad’s words. In return, Rashad remains quiet: a passive response. Rashad’s thoughts are passive aggressive and could not be read by others. At first, Rashad was passive by sitting quietly and not speaking, but had thoughts of future passive-aggressive behaviors to retaliate against the nurse. Aggressive and passive-aggressive communication lays the ground work for tension-filled...
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...Gender Differences in style and content of S.M.S messaging by Iranian youth Mahnaz Zhale Islamic Azad University of Isfahan Author Note Mahnaz Zhaleh, Department of English, Isfahan branch, Isfahan-Iran Correspondence concerning this article should be addressed to Mahnaz Zhaleh, Department of Foreign Languages, Islamic Azad University of Isfahan. E-mail: ghalamgostar@gmail.com Abstract This is a quantitative study aim to examine gender differences in text messages sending by cell phones. 20 young girls and 20 young boys aging 20 to 28 participated this study and 150 text messages sent by girls to their female friends and relatives and 150 text messages sent by young boys to their male friends and relatives were randomly selected. All data were then categorized based on their senders' genders, contents, topics and styles. Finally, data were examined and compared based on study above said variables. The results indicated that females use more emotional and formal addressing terms when starting their communication in text messages by cell phones. They also use more emotional expresses. Moreover, girls send more acknowledgement messages. Men mostly send jokes and use informal terms or no term to address their communication partners. They also send shorter messages rather than females. Girls send more daily messages while boys prefer to use voice calls in the case of long time communications. The results of this study can shed lights for psychologists, sociologists...
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...SLOVAKIAN MANAGER ACADEMY THE GOODMAN COMPANY Case Study Analysis People Leadership and Management THE GOODMAN COMPANY Introduction The Goodman Company manufactures small rubber automotive parts. They operate in industrial rubber business. The Goodman Company operates a single plant with three shifts and each shift has its own supervisors. Production manager of the Goodman Company is Joe Smith and he has three supervisors reporting to him. The president of the company is Robert Goodman. The Goodman Company has been doing quite well, plant are fully staffed on each shift and has operated six days a week. Robert Goodman foresees greater opportunities in the years ahead, but increase in production must occur within the present physical plant, because the company does not have money for new equipment. The president of the Goodman Company decided to hire Ann Bennet as a production analyst to see if greater efficiency could be achieved with current equipment. Changes in production The Goodman Company has plant with three shifts. Workers are paid an hourly rate and each worker have to take care of every step in production, it means to procure material, cut material to required size and transport it to curing press and fill the boxes and transport boxes to shipping area. Workers use this system before changes came and Ms. Bennet made plan which should increase motivation and production. Her plan was to change hourly rate system to piecework system. Her main intentions...
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...Communication Study Case Study Cassandra Brown HEALTH CARE COMMUNICATION HCS/350 January 20, 2014 Terri DeWees Communication Study Case Study Communication is an ongoing, complex, ever-changing process between two or more individuals that convey a message that is understood by all involved parties (Hansten & Jackson, 2009). The way we communicate with each other is essential and how message is perceived and welcomed by the other parties involved in the conversation. When communicate with one another we use different communication styles and those styles are passive, passive aggressive, aggressive, and assertive. This paper will analyze three scenarios and their different communication styles. Scenario One In the first scenario, there are two different communication styles identified, aggressive and passive aggressive. During the team meeting, Robin the registered nurse displayed aggressive communication behavior toward the assistant Rashad. Robin spoke to Rashad, in such a manner that seemed to be very hurtful, derogatory, and belittling rather than being encouraging and supportive. Robin’s verbal response indicated that she believed she was superior to Rashad. Robin felt as though she should be the one making the decisions. Rashad, on the other hand however demonstrated passive aggressive behavior. Rashad feared losing his job so he sat quietly, without letting his feelings and thoughts be known (Hansten & Jackson, 2009 pp.283). Passive aggressive...
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...position. In the backdrop of this rapid change in leadership, there was a paradigm shift in all operations within the firm. This culminated in the company registering losses and some workers contemplating on moving to other firms. This paper explores the dissimilar leadership styles and the varied predicaments that the organization underwent over the nine months period considered. 1. Strengths and Weaknesses of Hill Enterprises Nine Months After Phil Bellows became a Manager. Phil Bellows helped to establish formal channels of communication, with the use of charts and e-mails. This ensured quicker and faster passage of messages to the intended recipient, a reduction of time wastage by employees and increased production. The firm was able to acquire new premises for the president. Additionally, his leadership saw the introduction of information scheduling procedures and reduction in the cost of production (Knudson, 1991). From the case study, there is a notable breakdown in communication from the management of Hill Enterprise during the nine months of Phil Bellows tenure. Robert Hill, as the founder of the firm had established an individualized form of communication with his employees. Through effective communication he was able to motivate workers to work overtime and during difficult times without complaining. This paid off as the firm made double profit and the employees were given double salary as compared to other companies. Despite the increase in the workload, Robert Hill kept...
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...Abstract Communication is any everyday occurrence in which everyone participates. This report attempted to study the use of modern communications and negotiation theory and how it applies to everyday experiences. To achieve this, a workplace scenario was analysed and theories were applied in order to gain an understanding of what was happening in the interaction and what could be done to try to achieve a better outcome for all parties. In this report firstly a literature review was undertaken in order to introduce the reader in the types of theories which would be examined in the context of the work place case study. Next a detailed discussion of the workplace scenario was undertaken highlighting the key points of the situation and interactions as well as a detailed description of the three key characters and the key behaviours which they are seen to display. In the main section of the report a detailed review of the applicable theories and how they are demonstrated in the case study. The theories investigated cover the areas on Conflict, Communication, Negotiation and the use of Power Bases and found that many different different theories were visible in the day to day communication. Some of the theories which were seen and discussed were Negotiation Styles and Strategies, use of a BANTA, the use of nonverbal communication techniques and theories of social tension. In the final section of the report three recommendations were given which when used would provide the parties...
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...One would have to say the Lieutenant Colonel Yaron leadership style is a more authoritarian type leadership. Authoritarian leadership style is also known as autocratic. The autocratic leaders are mostly known for making decisions with little to no input of others. In my opinion, there are four examples which make Lieutenant Colonel Yaron an authoritarian type leader. The first example is Lieutenant Colonel Yaron subordinates had no motivation in getting the operation completed. The second example is he conducted training on how the evacuation operation should be conducted. The third example would how he started focusing on possible junior officers for replacement so he could be in better control of the evacuation. The final example Lieutenant Colonel Yaron showed he was a authoritarian type leader is asking the Brigadier General that he have personal involvement in the missions on the part of the dispatching units so he could have more control of the evacuation. There are positives for being authoritarian type leader. With the evacuation needing to be conducted within a short time line you would want an authoritarian type leader to take control. Another positive for authoritarian type leaders is determining the responsibility if the evacuation was to go wrong. Authoritarian type leaders are quick in determining disciplinary actions as well as changing direction when needed. An example of this in the case study is how Lieutenant Colonel Yaron started focusing on junior officer...
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...Children's Hospital: A Case Study Erika H. Powelson, and Kenneth D. Plowman, Ph.D., APR The healthcare industry in the United States is changing at record speed, especially in California. California has seen the emergence of Health Maintenance Organizations (HMO's) and the drastic effects they have had on the hospital environment. These changes are occurring throughout the organization and affect everything from ordering of supplies to length of patient stay. It has also caused great changes in one particular area of the hospital—the public relations and marketing departments. The purpose of this case study was to explain communications management during a certain period of time to ensure no encroachment on the current state of public relations for the Community and Physician Relations Department (CPRD) at Lucile Salter Packard Children's hospital at Stanford (LPCH). The change in this department reflects the overall trend in healthcare marketing and the need for hospitals to promote themselves to stay profitable. The San Francisco Bay area is being hit particularly hard by all these changes and prediction that several hospitals may close in the near future. One goal of the CPRD is to educate the community about the hospital so they will use and pay for its services. Another goal is to encourage physicians to purchase phone triage services that bring in revenue and referrals to LPCH. The CPRD has several areas of focus, but this case study did not attempt to cover...
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...LEADERS: STYLES, ACTIVITIES, AND SKILLS I. PURPOSE AND TEACHING OBJECTIVES To present various findings on the styles of leadership and how they contribute to leader effectiveness; to relate implications from classic studies and modern theories of leadership; to discuss the research findings on leadership roles and activities, especially as they relate to successful and effective leaders; and to identify and analyze the skills needed for effective leadership of today’s organizations. II. TEACHING NOTES AND REVIEW OUTLINE A. Leadership roles are changing in today’s dynamic, global environment. 1. Experts state that five key leadership roles will be essential for successful managers in the next decade: a. providing a strategic vision to motivate and inspire; b. empowering employees; c. accumulating and sharing internal knowledge; d. gathering and integrating external information; and e. challenging the status quo. 2. New trends, such as telecommuting, virtual organizations, and technological advances, affect the practice and study of leadership. B. A leader’s “style” refers to the way in which he or she influences followers. Classic studies and modern theories have implications for leader style. 1. The Hawthorne studies and McGregor’s Theories X and Y delineation drew attention to the need for humanistic styles of leadership...
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...Communication Style Case Study Zenia Y. Bradley University of Phoneix Kristina Almus September 7, 2015 Introduction In this paper I will discuss three different case studies which were found the chapter reading. I will also discuss a scenario from my health care experiences. These case studies will vary in communication styles as it relates to delegating task to coworkers. Effective communication is a very important part of the delegation process. According to O’neil and Hasten (2009) the key to successful delegation is understanding, first, that delegation is an investment if time and energy that doesn’t always have immediate returns, and second that delegation is a skill which implies that it has discrete steps or components, that it requires practice to improve, and that repeated practice of it will facilitate improvement. Scenarios In the first case study we find Rashad an aid who I believe has every intention of doing what is right for the patient ,but has been basically shot down but the comment made by Robin. This causes him to shut down and basically destroys the relationship between the two. Robin a RN whom I believe has the best interest of the patient at heart does not communicate very well with others she is a very aggressive and should tone it down a bit if she plans to have a successful relationship with the entire healthcare team. In the second case study we find Pamela who displays a passive or nonassertive communication style by not addressing the...
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