...Communication Style Case Study First Scenario The first scenario is describing an aggressive behavior from a staff RN (Robin) towards an assistive personal (Rashad) who was just expressing his opinion during a team meeting. Robin intimidated Rashad with her aggressive comment to the point that made Rashad feel frustration, but Rashad did not respond her back; he stayed quietly. Instead, his response was passive-aggressive when he began to plan how to take revenge in future working situations. If I could improve this communication, I would do the following changes: Perhaps, she had a bad day that she explodes against Rashad, but she should not let her personal feelings to interfere with her interactions with others. Definitely, she needs to be more respectful. She needs to learn to calm down and relax before expressing her opinions. She should not raise her voice, neither to interrupt or made offensive comments about others responsibilities; she should not sub-estimate the role of others. In sum, she needs to understand the concept of effective communication within teamwork. In the other hand, Rashad was apparently passive, but very frustrated because he was afraid to respond to that comment. He should understand that he is an important part of the team, and his role is equally important than hers. He should tell her with normal tone of voice that this is not the appropriate way to talk to him; we all deserve respect, and state the purpose for being together in the meeting...
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...Communication Study Case Study Cassandra Brown HEALTH CARE COMMUNICATION HCS/350 January 20, 2014 Terri DeWees Communication Study Case Study Communication is an ongoing, complex, ever-changing process between two or more individuals that convey a message that is understood by all involved parties (Hansten & Jackson, 2009). The way we communicate with each other is essential and how message is perceived and welcomed by the other parties involved in the conversation. When communicate with one another we use different communication styles and those styles are passive, passive aggressive, aggressive, and assertive. This paper will analyze three scenarios and their different communication styles. Scenario One In the first scenario, there are two different communication styles identified, aggressive and passive aggressive. During the team meeting, Robin the registered nurse displayed aggressive communication behavior toward the assistant Rashad. Robin spoke to Rashad, in such a manner that seemed to be very hurtful, derogatory, and belittling rather than being encouraging and supportive. Robin’s verbal response indicated that she believed she was superior to Rashad. Robin felt as though she should be the one making the decisions. Rashad, on the other hand however demonstrated passive aggressive behavior. Rashad feared losing his job so he sat quietly, without letting his feelings and thoughts be known (Hansten & Jackson, 2009 pp.283). Passive aggressive...
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...Communication Style Case Study Communicating Style Case Study According to The Effective Communication website (2012), “Communication skills include both verbal and non-verbal messages that people use when interacting with others. These messages can include such things as words, phrases, facial expressions, sign language, body language, gestures and voice tones” (para.1). The concept sounds quite simple but would there be hordes of books and countless seminars on communication, if it were that simple? The ability to communicate effectively can be difficult and this may be why, it is sometimes referred to as the art of communication. People communicate using different styles and a good communicator needs to be aware of these styles. The ability to effectively manage differences continues to baffle many, as illustrated in numerous current events. The ability to identify different communication styles and to understand one’s own communication style could be a very beneficial tool. O’Neil and Hansten (2009) described three different styles of communicating; passive, aggressive and assertive and/or a combination of styles, such as, passive-aggressive. By using three separate scenarios, O’Neil and Hansten (2009), successfully illustrated the differences of each. This paper will analyze each of these scenarios; while identifying the style or styles of the communication utilized. The author will also apply the same analysis, with an experience of her own. She...
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...forms of communications are more effective than others. Communication is one of the most important elements of a successful business. When writing a business communication it is crucial that you know who the members of your audience are and communicate with the visible purpose. Effective communication achieves its objective to persuade, respond or gain information by considering the style, format, purpose, organization and by tailoring the communication style to meet the audience requirements. Purpose Learning Team A was given five different accounting scenarios with limited amount of information on the JJJ Company, Riordan Mfg, Ad hoc Committee, CEO and the employees. Each team member was assigned a role from the accounting scenario and instructed to write and effective communiqué based on that roles. The communiqués could be n the form of a formal memo, email, power point, and text message. The types of communiqués were based on the information, i.e., formal, informal, long report, short report format, email, power point presentation, or memo, etc. Then each team member had to evaluate the business communication written by the other members and determine its effectiveness by using the following questions as a guide. 1) How well did the communication convey the intended message? 2) Would another type of communication have been more appropriate? Why? 3) Is the communication at the appropriate level for the intended audience? 4) How did the leadership styles in the...
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...Human Service Scenario Analysis Akia Forward BSHS 321 September 27, 2012 Amanda Standfield Human Service Scenario Analysis A Human Service Worker must be able to recognize, understand, and work through most situations that may come his or her way. The scenario analysis in this paper will concentrate on the Human service workers personal communication style, effective working relationship with the client and his or her family, any personal disclosure or boundary issues, attending behaviors, helping techniques, non-verbal communication, special communication needs, cultural specifics sensitivities, boundary issues, helping and learning techniques, types of groups related to the clients’ scenario, and any recommendations for client to be part of a group or receive individual help. Clara Hernandez is a 5-year old Hispanic female living in Boston, Massachusetts. She has missed many days of school because she is sick often. Her parents start to think Clara has more than a common cold so they take her to see her doctor. After multiple tests, Clara was told she has Acute Lymphoblastic Leukemia (ALL). ALL is a type of leukemia that starts from white blood cells in the bone marrow. It invades the blood and can spread throughout the body to other organs, such as the liver, spleen, and lymph nodes ("Acute Lymphoblastic Leukemia", 2005-2012). This type of leukemia can spread fast if it is not caught early and treated aggressively. This is a deadly disease, but...
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...Syllabus School of Business COM/537 Version 1 Organizational Communication Copyright © 2011 by University of Phoenix. All rights reserved. Course Description This course prepares graduate students to apply written and oral communication principles to the roles they play as managers. Students will learn how to persuade a variety of stakeholders to commit to a proposal. Other topics include the role of perception in communication techniques, aligning communication to an audience, business justifications, presenting data, and ethics in organizational communications. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Spatt, Brenda. (2011). Writing from sources (8th ed.). Boston, MA: Bedford/St. Martin’s. Stuart, B. E., Sarow, M. S., & Stuart, L. (2007). Integrated business communication in a global marketplace. West Sussex, England: John Wiley & Sons, Ltd. All electronic materials...
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...Communication Case Study Sandra Brown HCS 350 February 23, 2015 Frances Johnson Communication Case Study Communication Case Study Effective communication in the healthcare setting is vital to provide optimal care to patients. Delegation requires clarity and precision for effectual outcomes. Complete understanding of the task delegated yields greater outcome for patients and staff performance. In the first scenario, Rashad is attending the team meeting and tries to clarify his role as assistive personnel. He presents to the nurses that they would be able to rely on him to help with their patients during the shift for hygienic care and toileting. He is quickly discounted by one of the staff RNs, Robin, who raised her voice and firmly stated, "You are only an aide. That is in the RN role. We don't expect you to think, just to do what we tell you to when we tell you." Robin at this point is displaying an aggressive style of communication. Rashad quietly sat without responding because he was in fear of losing his job. Passive communication presents here. Rashad then started to plan on how he would make Robin pay for her statement by not doing anything without being told.(Hansten & Jackson p. 283. 2009).Rashad at this point starts to display passive aggressive communication style. Communicating using an aggressive form can be very ineffective and disrespectful. The nurse made Rashad feel like he was not valuable to the team. This aggressive style of communication discomforts...
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...Evaluating Business Communication Eric Butler BCOM/230 August 24, 2014 Fran Carter Evaluating Business Communication The assignment Team B completed was one that gives perspective of business communication to individuals as insight of how to write a communique to others in the business setting. It use scenarios, where employees in a business environment has to inform their coworker of the results from a report conducted by the accounting department, for the purpose of a possible acquisition of another company. The different scenarios includes examples from various channels to deliver the message for its intended purposes. The assignment by Team B was an exercise to give practice to team members, to write business communication and to review and learn from the feedback from the instructor. It also allow the team members to analyze the completed work and use as a learning tool. Each communique had a purpose which focused on the communication, from individuals in the accounting department. Each member from B Team were to write a communique using one of the scenarios provided by the assignment guidelines, as an employee in accounting, representing the company considering to acquire the other. The purpose of this summary is to evaluate the communiques by Team B and its effectiveness to its readers. The evaluation will also cover areas such as, appropriateness, style and channel, and suggestions for a more effective message. The first thing one might find important in this...
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...Communication Style Case Study Communication style is the method used to deliver our messages to others. Its outcome is affected by the style chosen by the individual to relay our message. The different styles are passive, assertive, aggressive, passive-aggressive. Throughout my experience in healthcare, I have either witness or taken part in different situations that used different styles of communication. There are three specific personal scenarios that come to mind when I think about the different styles of communication. First Personal Scenario During a nursing school hospital rotation I was assigned to follow a registered nurse and witness communication between the nurse and client. The nurse entered the clients room and without a courteous greeting such as good morning or a simple hello stated, “Mrs. Jones here is your medication.” The client responded, “I do not want it. All you do all day is give me too much medication.” The nurse replied with a firm tone of voice and eye rolling, “You have to take it. How do you expect to get better if you do not take your medicine?” Both the nurse and client used aggressive communication. The nurse could prevent the conflict with the client had she initiated an assertive style of communication. To improve the communication the nurse should respond assertively with a moderate voice pitch, a relaxed body stance, acknowledge the clients feelings, and encourage the client to address her concerns (Arnold & Boggs...
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...Evaluating Business Communication Sarah Schondel XBCOM/230 Jere Wilson 03/16/2014 Evaluating Business Communication The First Communique (Angela McMullen) The communication conveyed the intended message very well. I feel that it was the appropriate communique used and no other type of communication would have been appropriate. The reason is that with the situation being used better illustrates what is going on. I feel that it was at the appropriate level for the intended audience. The leadership styles in the scenario affected the communication in the group by allowing the group to know certain information. Only the information that they need to know. Honestly, there would be no changes that I would recommend to improve this type of communique. The ethical implications of the information being shared is whether or not to merge the companies. Some concerns that they might have. The communication does not share too much information and may share a little less information. I wouldn’t say it was too little information. It was just enough information that is needed until the other responds. Considering the ethical implications affected my evaluation by allowing me to see what information is really important and whether or not it should be more formal or informal. Second Communique (Angela McMullen) The communication conveyed the intended message well but could have been more elaborate. No other type...
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...Communication Style Case Study University of Phoenix HCS/350 Communication Style Case Study In communicating, “The words you choose and the way in which they are delivered to the delegate make the difference between a successful and a frustrating episode in delegation” (Hansten & Jackson, 2009). The three communication styles in the case studies are passive, aggressive, and assertive. An analysis of the first scenario reveals that Robin, RN, used aggressive communication while Rashad, the assistive staff used passive aggressive communication style. In order to accommodate therapeutic communication that would improve the outcome, the scenario would change as follows: Robin, RN sends out an announcement of a staff meeting to discuss roles, responsibilities and expectations of the assistive staff. Robin, RN opens the meeting by stating, “The purpose of the meeting is to review roles, responsibilities and expectations of our assistive staff, please take a copy of the job description so that I am circulating so that we can review together.” Rashad, Assistive personnel stated, “My role is to anticipate the needs of the patients for toileting and personal hygiene right?” Robin, RN, in a inquiring voice, restated, “Rashad, do I hear you asking if your role is just to anticipate the needs of the patients for toileting and personal hygiene?” Rashad, acknowledged “Yes, I need to know what else I may have to do.” Robin, RN, in a calm, but professional and...
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...Communication Style Case Study Zenia Y. Bradley University of Phoneix Kristina Almus September 7, 2015 Introduction In this paper I will discuss three different case studies which were found the chapter reading. I will also discuss a scenario from my health care experiences. These case studies will vary in communication styles as it relates to delegating task to coworkers. Effective communication is a very important part of the delegation process. According to O’neil and Hasten (2009) the key to successful delegation is understanding, first, that delegation is an investment if time and energy that doesn’t always have immediate returns, and second that delegation is a skill which implies that it has discrete steps or components, that it requires practice to improve, and that repeated practice of it will facilitate improvement. Scenarios In the first case study we find Rashad an aid who I believe has every intention of doing what is right for the patient ,but has been basically shot down but the comment made by Robin. This causes him to shut down and basically destroys the relationship between the two. Robin a RN whom I believe has the best interest of the patient at heart does not communicate very well with others she is a very aggressive and should tone it down a bit if she plans to have a successful relationship with the entire healthcare team. In the second case study we find Pamela who displays a passive or nonassertive communication style by not addressing the...
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...|Syllabus | | |School of Business | | |COM/537 Version 1 | | |Organizational Communication | Copyright © 2011 by University of Phoenix. All rights reserved. Course Description This course prepares graduate students to apply written and oral communication principles to the roles they play as managers. Students will learn how to persuade a variety of stakeholders to commit to a proposal. Other topics include the role of perception in communication techniques, aligning communication to an audience, business justifications, presenting data, and ethics in organizational communications. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly...
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...however, customize the communication so the document does not appear as a form letter. Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist Due Date: Day 7 [Individual] forum • Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario. Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages. Review the sample emails, memos, and letters in the Model Documents Gallery at http://www.bedfordstmartins.com/modeldocs/business.htm Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words. Use appropriate grammar, spelling, style, and format for each type of communication. • Review the Writing for Your Reader Checklist at http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before submitting them. Post the messages as attachments.Assignment: Negative Messages Using templates or sample documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not...
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...Firstly, it is important to consider the means of Communication. Communication is the means of conveying messages or information from one another to form a mutual share of understanding. In Prison Feltham, it is very important to consider the different types of effective communication as we all know that communication within this particular setting is a major important factor when dealing with many different inmates in order to achieve productivity, obedience, order and also to maintain healthy relationships with each other in the institute. Not only that but it is also important to note how communication is used and expressed in different situations and different people. For example, an inmate might be able to communicate differently towards a prison staff than to their own relative. If poor communication is present within the institute it may lead to a lack of motivation, not only to the prison staff but also to the inmates as well, then would lead to a decrease of productivity, trust and general organisation. In Prison Feltham it is essential for the prison staff to understand that there are different types of communication that may be presented in order to learn and manage how to deal with any type of future problems and situations; Verbal communication and Non-verbal communication. Firstly, the use of Verbal communication involves the use of spoken language, involving tone, pitch, pace… as well as the correct word pronunciation, grammar and fluency…all in which to convey...
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