...Organizational Behavior and Communication Paper Communications 530 Aug-Monday 12th, 2013 Organizational Behavior and Communication Paper Nordstrom Inc., started as a small shoe store in Seattle, Washington in 1901. Since that time it has become one of the leading and successful shoe and apparel retailers in operation today. After reviewing different information regarding Nordstrom Inc. espoused values and enacted values, it is apparent that they are in alignment. Espoused values are the core values of the company. The history and organizational beliefs, developed into policy for the company. The goal of the espoused values is to create standard of behavior for the company. The enacted values are norms exhibited by employees (Answers, 2013). If the espoused and enacted values are misaligned problems could occur within the organization. If the Nordstrom leadership does not live up to the espoused values of the organization, the employees become disassociated and will not work to their potential. Nordstrom Inc. has a strong communication and organizational behavior characteristic of the brand. A generation family business, Nordstrom has grown the company into 240 stores, in 31 states with 11 full line stores, 119 Nordstrom Racks, two Jeffery Boutiques, and Treasure & Bond. This paper will review Nordstrom’s mission and organizational behavior and the communication used in their continued success. Nordstrom does not have a mission however they do have a goal. Their number...
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...Organizations and Communication HAZEL L. GOLOCAN - BANDAS The nature of Communication in Organization Methods of Communication The Communication Process What is Communication? The sharing of information between two or more people to achieve a common understanding about an object or situation. Successful communication occurs when the person receiving the message understands it in the way that the sender intended. Importance of Communication The need for communication pervades organizations. Jobs cannot be adequately accomplished, goals cannot be met, sales order cannot be filled, and problems cannot be solved without adequate communication. Communication system in an organization affect numerous outcomes that are central to an organization’s functioning and competitive advantage. These includes: Productivity Quality Services and Products Reduced Cost Creativity Job Satisfaction Absenteeism Turnover The Communication Process The Communication Process ENCODING The process whereby a sender translate the information he or she wishes to send into a message COMMUNICATION MEDIUM OR COMMUNICATION CHANNEL DECODING The manner in which the message is conveyed The process whereby a receiver perceives a sent message and interprets its meaning FEEDBACK The process whereby a receiver encodes the message ...
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...Communication in organizations encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. These various modes of communication may be used to disseminate official information between employees and management, to exchange hearsay and rumors, or anything in between. The challenge for businesses is to channel these myriad communications so they serve to improve customer relations, bolster employee satisfaction, build knowledge-sharing throughout the organization, and most importantly, enhance the firm's competitiveness. EFFECTIVE VS. INEFFECTIVE COMMUNICATIONS Perhaps the importance of good communication is best understood by considering what things would be like in its absence. For instance, if a company has no mechanism for recording and transmitting special order requests from its customers, and the employees in the sales and fulfillment areas only interact minimally, there's a good chance that when it receives a special request the company will have difficulty delivering what the customer wants. It may even lose the sale as employees grapple with an unusual request the management hasn't prepared them for. Now consider a company going through a merger. Top executives at the merged entity proclaim that there will be thousands of layoffs to boost efficiency, but management is slow to say who will be affected, what the criteria are for deciding who is laid off, and what the...
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...INTRODUCTION Communication is defined as the process by which information is transmitted and understood between two or more people. It is a mode of sharing thoughts, feelings, expressions and many more things. Communication plays a very important role in an organization. In fact, it is said to be the life wire of the organization. Communication is very crucial and unavoidable since we have intentions which we want to pass across to another person, group or even to the outside world, besides playing an instrumental role for organizational learning and decision making. However, what is being communicated may be well understood and thus feedback, or misunderstood and thus communication breakdown. In fact, communication within an organization could be grapevine or rumour. In all, communication in an organization is very complex and it needs to be correctly handled and monitored to avoid chaos, crisis or conflict. Effective communication at workplace is a key factor in determining the success of an organization, as this will make employees feel value, connected and committed to the organization. This paper will share some real life scenario of team and organizational communication-related concerns, providing an in-depth analysis through the perspective of communication, besides recommendation of the way forward. Change Management – The Effective Communication Process Communication at workplace is about information sharing among employees so that they clarify their expectations...
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...CGE2000 Series Tutorial Communication in Organizations Task 1 - Pre-tutorial Reading Read the following three paragraphs BEFORE the tutorial. Try to understand the context of the workplace being described here. Then, answer the questions in this section. A Meeting at Alinsu Ariel is a junior claims processor (a person here, not the CPU in a PC) working at the insurance company, Alinsu. Read the following excerpt of what happens in a regular meeting she has. 1. At 9.00, the claims processors converge on the supervisor’s desk for a unit meeting. They roll their chairs and sit in a semicircle around her desk. Postures vary, ranging from straight backs to leaning over a desk nearby. Most processors sit cross-legged with their notebooks on their laps. Ariel looks at the familiar faces of her colleagues, who dress formally every day. It has been only a little over a year, and yet so much has happened - so many conversations and so many events. Of course, people get petty around the office. They have nothing better to do. Everybody is here, and it’s a matter of interest. You come and you work here eight hours a day. It’s your life. People know everything that’s going on. They do it out of boredom, she thinks to herself. 2. There is a mixture of local chat with interjections across the semicircle. The atmosphere is general relaxed and the talking as well as the configuration convey a sense of familiar conviviality. These meetings are a regular occurrence in the...
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...Organizational Behavior & Communication Paper Jessica Ginger COM/530 January 30, 2012 Aileen Aspect The research in this paper focuses on the relationship between organizational communication and organizational culture. Many things can effect communication and culture to including determining if an organization is living up to the standard set forth in their core values and resolving conflict through these values as well. Organizational Behavior & Communication Paper Starbucks has created one of the most exceptional models of organizational culture and communication in American business history. Starbuck’s culture is built on the platform of creating the ultimate coffeehouse experience for the consumer. It accomplishes this through offering the highest quality of coffee, hiring a diverse and passionate workforce, and sustaining the environment in which it operates. Starbucks commitment to social awareness has created a strong healthy organizational culture thus aligning their espoused values and enacted values. For example in the coffee bean farming industry, Starbucks became a leading supporter and purchaser of Fair Trade Certified coffee. Through their commitment to the Global Exchange and Fair Trade they are the only company licensed to sell the coffee in 23 countries. This action supported a core value by allowing Starbucks to still purchase their high quality coffee while supporting human rights issues. Another example would be their...
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...Abstract In addressing a plan for the operations of a sole proprietorship business in a service or manufacturing industry, I will discuss the plan of starting a Business Consulting Agency to provide assistance to businesses. Organization & Communication The relevant issues associated with opening a consulting business are building cliental; establishing lasting business relationships with business owners and providing quality service when needed. The primary services that are offered include market feasibility studies, business plans, operational reviews, re-engineering, strategic planning, seminars and workshops. We strive to provide our clients with business services that help them become more successful and to become a leader in consulting to small businesses. In order to keep our overhead costs down, Business Consulting Agency will be located in the home of Monica Lathan which is equipped with a computer, fax machine and photocopier. Business Consulting Agency is a sole proprietorship, owned by Monica Lathan. As the business grows the firm may develop strategic alliances with other companies. Business Consulting Agency will initially only have one employee, Monica Lathan; additional staff support will be obtained on a subcontract basis and secretarial service will be contracted out as required. Business Consulting Agency is in the process of obtaining a bank loan for $35,000 to finance the start up of the business. During the first year of operation, our key...
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...time, “Communication is the key to success”. Well without effective organizational communication the social unit of people that we call organizations will serve no needs. Effective communication is very crucial for smooth and efficient functioning of an organization. Communication is like the engine to a car, without it, it just want run. A company that is experiencing a breakdown in communication cannot flourish and ultimately fail. Therefore if an organization wants to attain new standards of accomplishment, the art of communication must be proficient. As stated earlier in this paper there is nothing more detrimental to a workplace then it being a hostile and a closed environment. I recommend implementing quarterly mandatory communication training seminars that start with senior management and work its way down to lower level managers and employees. By providing training to all the members of an organization you are ultimately creating a common a goal. Your communication style affects how people perceive you. Through training, a manager can learn their communication style and learn how to manage others communication style which will decrease conflict and increase output. In addition, knowing your communication style can help you to recognize how your actions are perceived by others. Ask yourself, how do organizations inspire, encourage discipline and accountability and promote strategic alliance? Your answer is probably through effective communication skills...
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...Introduction Communication can be defined as when one person gives, receives and exchanges information, ideas or opinions and this exchanged is done so that what is communicated will be understood by everyone connected to the conversation. Why is communicating effectively is important? Effective and good communication with people helps in many things, for instance it can get the job we want, it can help us getting promotions, good communication makes us a good leader if we have that capability. Good communication also helps us to relate positively to other and for a organization, good communication assures the success of our organization. In an organization there are two type of communication; internal and external communication which is important to succeed it. Internal communication is a communication that depends on a daily basis exchange of information within employees whereas external communication is a communication that build a goodwill, ensure organization growth and brings in order within employees. In this assignment, I need to choose an actual company and a department within that company. The purpose of doing this assignment is to analyse how effectively the employees in that department communicate with each other and to find out if the department’s success is due to the effective communication. 2. Literature Review Communication channels are important in an organizational structure, as the growth and the productivity of the organization depends on how...
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...AT&T and was asked if I would like a position with the company. Back then if you were hired by a giant such as AT&T in the telecommunications industry you were set for life; or so you thought. Through the years many things have changed including the name of the organization multiple times and its structure. We are now called Lucent and the culture/climate of the company differs greatly from that of when I was first hired. Lucent is a global leader in enterprise communications systems providing solutions for unified communications and contact centers for both large and small companies. As stated on their website Lucent.com its mission statement is to “Provide the world’s best communications solutions that enable businesses to excel” and its philosophy is to do it with the utmost integrity. By converging both voice and data networks they have been able to excel in the telephony industry by providing solutions that will both increase productivity for a company while decreasing operating costs. Lucent has been able to maintain its goal of dominance in the IP telephony industry over such companies as Cisco and Nortel with advancements in new technologies such as SIP, an open standards protocol for communications. Lucent’s organizational structure has changed dramatically throughout the years. In the 1990’s there was a very relaxed climate. Even though many employees were part of a union management and the union members all worked together to create a culture that...
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...Strategic Organizational Communication Strategic organizational communication is the process of infusing communication together with an agenda that includes promoting the company brand. ("What Is Strategic Communications?”, 2011) Case Study: “The Power of Rewards at Industry International” The case study “The Power of Rewards at Industry International” located in chapter three of Strategic Organizational Communication in a Global Economy describes a manufacturing company. The company has a rewards system used to compensate employees but that system is in jeopardy of being eliminated due to economic challenges. The case study describes the situation, the challenges the employees and the company face, and the methods the employees are considering to resolve the issue to their satisfaction. The Organizational Structure The organizational structure of the flow of information with a company can be either centralized or decentralized. Centralized information flow means all decision making and power is reserved to central points within the company. ("Centralization And Decentralization", 2013) In a centralized company information is often altered by the time it reaches the lower ranking employees. Decentralizing the information flow is the exact opposite of centralized. In a company that is decentralized information flow is distributed equally through the company resulting in faster decision making and less alterations. The organizational structure of Industry International...
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...Effective Management Communication in Organizations Violet Murrill BUS 600 Jan Tucker March 24, 2014 Effective Management Communication in Organizations Do most people have knowledge of what communication involves? Yes, most people believe they know what communication involves, however, most people lack true communication skills. Communication involves transferring information from one person or a group to others. Information is delivered in different forms such as terms or words, symbols, figures or numbers, a single concept, or sets of concepts combined (Baack, 2012). We do not just speak words when we communicate; we create meanings as we figure out what each other’s words and actions stand for, represent, or imply (Ramaraju, 2012). Communication is described by Baack (2012) as “transmitting, receiving, and processing information.” Real communication occurs when all three elements of communication take place. In business, communication skills are critical to organizations, so that they can compete nationally and in the global market and their goals are met to become successfully. This paper will describe interpersonal communication and global communication, which include the norms of communication, barriers of communication, verbal and nonverbal communication, written communication, methods of leading groups and techniques of handling group conflicts and effective approaches to giving presentations that affect every element within the organization for quality communication...
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...The role of organization, time management and effective communication to succeed in online-learning master courses Introduction Nowadays, many people who desire to be rich often choose to invest in stocks, bonds, real estate or other property types. However, among many ways of investing, the most long-term benefit is investing to knowledge. Not only bring a degree, master courses are also an opportunity for students to go through knowledge , accumulate more and more experience and solve many complex issues of economy, finance and expand a lot of relationships for the bussiness work. These advantages are the reason why many people want to get master degree after finishing bacherlors’ study program. Moreover, with the development of Internet and technology, more and more people choose online courses for Master’s degree. Each person has a different way to be successful in online learning. While some people believe if they have intelligence and talent, they will get success in their study, but others claim that a important factor to contribute to the achievements of their performance is hard-working. For me, in my self-study experience, intelligence, talent or hard-working are not enough, the improvement of some modern-technology skills in looking for informaton leads student to be successful. The truth is that because of taking advantage of using organization, some abilities in time management and effective communication on online learning is the way to approach me to knowledge...
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...EFFECTS OF E-COMMUNICATION ON CORPORATE ORGANIZATIONS CHAPTER 1 INTRODUCTION Electronic communication otherwise known as E-Communication is a type of communication carried out using electronic media. Such communications allow transmission of message or information using computer systems, fax machine, e-mail, tele and/or video conferencing and satellite network. People can easily share conversation, picture(s), image(s), sound, graphics, maps, interactive software and many other things. Due to electronic technology, jobs, working locations and cultures are changing and therefore people can easily get access to worldwide communication without any physical movement. Experts have defined electronic communication as the transmission of information using advanced techniques such as computer modems, facsimile machines, voice mail, electronic mail, teleconferencing, video cassettes, and private television networks.” 1.1 Background of the Study Communication is said to be the imparting or exchanging of information by speaking, writing, or using some other medium. It could be between two or more persons, human and machines or any other communicable entity. Group communication can be carried out through various means such as smoke signals and drums which was common in ancient Africa, America and parts of Asian, the fixed semaphore in ancient Europe and electronic means which is most prominent, popular and recent. This research details on the effects of communication in cooperate...
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...Ethical Issues in Organization Internal Communication Comment on Elan Corporation’s Dismissal Strategy Gladys Mckie. Elan Corporation has been effect by the international economic recession that looms over the manufacturing community. In order to cut costs and maintain its position as a globally competitive organization, Elan Corporation had faced the prospects that need to downsize and restructure the organization. In this scenario, Elan Corporation’s used communication practice that violate ethical behave and result as the distrust atmosphere within the corporation. In August, the company had implement their initial step of its downsizing- the Voluntary Separation Program (VSP). This program provides employees who volunteers to leave an attractive severance package. The goal that the company didn’t announced to their employees is they want to eliminate 200 positions before December 3. On October 20, two months after implying the VSP program, Elan Corporation had its second downsize plan announced- the Quality Based Selection. Differ from VSP, this program will not be voluntary, but will require all employees to participate by reapplying for their own job or lower-level jobs again to the company, and basis on their candidacies, the employees will either be retained or fired. Basically the QBS program was use as a stimulus for VSP participation, the manager’s hope was to use QBS as a thrust for employees to participate the VSP...
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