Module Assignment Human Resource Management practice

Table of Contents

Introduction 3 Organizational structure 3 Job descriptions 3 Job advertisements 3 Selection procedure 3 Communication structure 3 Assessment instrument 3 Conclusion 3 References 3

Introduction

The first Module Assignment of the second year Tourism Industry Operations Management deals with the organisation and structure of a fieldtrip. The purpose of this assignment is to get a better understanding and a deeper insight in the task and responsibilities of the service provider, but also to get a better understanding of the customers’ perspective.

First of all, the assignment deals with the organisational structure. Therefore, a structure for the organisation needs to be determined and applied. It contains of different jobs and departments which are needed within the organisation. The organisational structure is based on literature and facts and it is explained in detail, why the specific structure is chosen.

After determining the structure, the job descriptions are made. By identifying the tasks and responsibilities of the different position, the functions of the management, the support staff and the team are analysed.
In the management positions, this assignment will deal with the tasks and responsibilities of the COO (Chief Operating Officer), the support staff deals with the Office and HR Management and the individual teams will be responsible for the head of activities and entertainment as well as operating employees in the different departments.

The next step is creating job advertisements based on the job description. The job advertisements for the different positions (COO, Head of activities, Head of entertainment, Office manager) contain of a brief description of the company following the tasks the position has to fulfil. In addition to that they