...16.3.2010 EN Official Journal of the European Union C 64 A/1 V (Announcements) ADMINISTRATIVE PROCEDURES EUROPEAN PERSONNEL SELECTION OFFICE (EPSO) NOTICE OF OPEN COMPETITION EPSO/AD/177/10 — ADMINISTRATORS (AD 5) (2010/C 64 A/01) Are you interested in working for the European institutions? Does your profile meet our criteria? Why not apply? Give yourself a chance to succeed. The European Personnel Selection Office (EPSO) is organising admission tests and an open competition, based on tests, to constitute a reserve from which to recruit administrators (*). EPSO/AD/177/10 — ADMINISTRATORS (AD 5) in the following fields: 1. EUROPEAN PUBLIC ADMINISTRATION 2. LAW 3. ECONOMICS 4. AUDIT 5. INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) The purpose of this competition is to draw up reserve lists from which to fill vacant posts in the institutions of the European Union. Before applying you should read carefully the instructions in the guide published in Official Journal C 57 A of 9 March 2010 and on the EPSO website. This guide, which forms an integral part of the notice of competition, will help you to understand the rules governing the procedure and how to make an application. (*) Any reference in this notice to a person of the male sex must be deemed also to constitute a reference to a person of the female sex. C 64 A/2 EN Official Journal of the European Union CONTENTS 16.3.2010 I. II. GENERAL BACKGROUND DUTIES III. ELIGIBILITY...
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...lRole of Emotional Intelligence in Virtual Project Management Shazia Nauman MEM, MBA shaznaum@yahoo.com CASE, Pakistan Maliha Elahi, PMP, MCT malihaelahi@yahoo.com SPO, Pakistan Zeeshan Ahmed Bhatti xeeshan@gmail.com CASE, Pakistan Umair Khalid umair.khaled@gmail.com Ericsson,Pakistan Abstract- In today's competitive global environment, projects in organizations consist of cross-functional teams that are formed to utilize individual expertise. A project manager whose primary responsibility is to achieve project objectives deals these individuals. Since the rational and emotional aspects of a project vary in complexity, the role of the project manager is critical to project success. The objective of this study was to demonstrate linkages between emotional intelligence and the challenges faced by virtual project managers. The study will also show that there exists a multi tier relationship between Emotional Intelligence (EI) and challenges/elements of VPM. 1. INTRODUCTION Emotional Intelligence has its roots in the concept of "social intelligence", as first identified by E.L. Thorndike as early as in the early 1920s. The term Emotional Intelligence first appeared in a series of academic articles authored by John D. Mayer and Peter Salovey [1]. Goleman defined Emotional intelligence as a person’s self-awareness, self-confidence, selfcontrol, commitment and integrity, and a person’s ability to communicate, influence, initiate change and accept change [2,3]. In...
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...Journal of Management and Social Sciences Vol. 5, No. 2, (Fall 2009) 180-194 The Role of Leadership in Human Resource Management a Comparative Study of Specific Public and Private Sectors in Pakistan Akbar Ali * Dean, Multi Disipline, Degree Program NUST, Karachi ABSTRACT The fundamental problem of this study was to examine "The role of leadership in human resource management through comparison of public and private sectors in Pakistan" by evaluating the leadership in ten competencies. The sample was 115 leaders (assesses) which were assessed by 520 respondents (assessors) belonging to Airlines, Hospitals and Banks from both Public and Private Sector. Each of the manager / leader was evaluated by using 360 degree feed back assessment questionnaire. Statistical analyses were conducted using the SPSS statistical package. Outcome of this study pointed that there were statistically significant difference among score of leadership between Private and Public Sector organizations. The conclusion of the study indicated; a) Leadership at Private sector is performing better than Public Sector. b) The leadership score of private sector bank was significantly higher to public sector bank. c) The leadership score of private sector hospital was significantly higher as compared to the public sector hospital. d) The leadership score in public sector airline was significantly higher to the private sector airline. The findings also indicated to call upon Pakistani leaders at public...
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...problem of this study was to examine "The role of leadership in human resource management through comparison of public and private sectors in Pakistan" by evaluating the leadership in ten competencies. The sample was 115 leaders (assesses) which were assessed by 520 respondents (assessors) belonging to Airlines, Hospitals and Banks from both Public and Private Sector. Each of the manager / leader was evaluated by using 360 degree feed back assessment questionnaire. Statistical analyses were conducted using the SPSS statistical package. Outcome of this study pointed that there were statistically significant difference among score of leadership between Private and Public Sector organizations. The conclusion of the study indicated; a) Leadership at Private sector is performing better than Public Sector. b) The leadership score of private sector bank was significantly higher to public sector bank. c) The leadership score of private sector hospital was significantly higher as compared to the public sector hospital. d) The leadership score in public sector airline was significantly higher to the private sector airline. The findings also indicated to call upon Pakistani leaders at public sector hospitals and banks, as well as private sector airline leaders to enhance their competencies. Keywords: 360' degree, feedback, leader, peers, autocrat, delegation. 1. INTRODUCTION Effective leadership is a personal role that requires the blending of motivational, strategic and...
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...Principles of Management Course Number: BUS 1001-5 Course Name: Principles of Management Class meeting times: Wednesday 10:00-11:00 AM, Friday 9:00-11:00 AM Class Room: Chinrigwan 303 Instructor: Darshana Karna E-mail: darshanakarna@hotmail.com / karna1208@chonnam.ac.kr Background Principles of Management is a compressive introductory course on the management process from a manager’s perspective with particular emphasis on the skills, competencies, techniques and knowledge needed to successfully manage an organization. It focuses on the entire organizational form both a short and long-term perspective to from a strategic vision, setting objective, crafting a strategy and then implementing it. This course examines the logic and working of organizations. It also investigates how organizations develop and maintain competitive advantage within a changing business environment influenced by political, economic, social, technological, legal and environmental factors. The course content is organized around the four pillars of management viz. planning, organizing, leading and control for systematic understanding of management-related challenges and applying conceptual tools and techniques in analyzing, evaluating and addressing management issues. Course serves as the first course for management majors in the discipline of management. Course Learning Objective This course ensures that the student understand how managers mange business organization in the dynamic...
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... | | |SECTION 1 BREAD AND PASTRY PRODUCTION NC II QUALIFICATION |1 | | | | | | | |SECTION 2 COMPETENCY STANDARDS | | | | | |Basic Competencies |2 - 13 | |Common Competencies |14 - 28 | |Core Competencies |29 - 46 | | | | | | | |SECTION 3 TRAINING STANDARDS...
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...Individual Report Analysis and Critical Discussion of Competencies Based on CVF Framework Student ID: 3472503 Student Name: Xiaoli Sun Lecturer: Dr. Margaret Heffernan, O. A. M Tutor: Ashkan Khalili Due Date: 7th June 2015 Executive Summary As the Competing Values Framework (CVF) has been considered as an important construct for management in a business, managers use CVF to guide and examine employees’ performance. This report will take advantage of three tools: First, CVF Instrument, to examine current competencies like communicating and leading teams and competencies require further development like setting goals; the next two are Communication Styles Survey and Situational Leadership Style Questionnaire to find out strong skills like driver style and delegating style, and weak style like amiable style and coaching style. Then, related theories and concepts will be applied and interpreted to analyse the examined current competencies and skills and how to develop them further based on academic researches and articles. In this report, face negotiation theory, transformational theory and goal-setting theory are mainly used to have a detailed explanation about the competencies. Finally, a personal action plan will be made aimed to improving the weak competencies. Key words: CVF framework, Face negotiation theory,...
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...competence in the project management might be more necessary and contribute to the project’s success (Müller & Turner, 2007). Therefore this literature review contains an overview of the significant authors, defines the actual term of emotional intelligence, analyses the main issues and positions, summarizes some relevant studies and research and identifies implications for contemporary project and construction management practice. 1.2 Overview As one of the most significant authors Goleman (1995) defines emotional intelligence as the ability of being aware of your own and other’s emotions, recognizing them and even using them to influence people in their actual thinking and behaviour. That is why these abilities are very supportive and at least as important as IQ or technical skills for every leader independent of his industry, in order to achieve better business results (Goleman, 1998). Based on this Mersino (2007) developed a more specific framework for project management by focusing on the three basic competencies communication, team leadership and inspirational leadership. Because of the unique environment of projects, especially of large and complex ones, project managers must have a high emotional intelligence, if they want to succeed in their business...
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...Managing cross-cultural staff." ABSTRACT Cross-cultural communication in business is a feature of study that looks at how people from dissimilar backgrounds converse, in comparable and different ways among themselves, and how they handle to communicate crosswise with cultures. In this investigation we will try to find which are the problems and what ways can we find in order to manage better employees from around the world. The plan of the essay is to expand a better understanding of the key points that control cross-cultural communication and international staff managing . 1. INTRODUCTION Anthropology includes all aspects of human behaviors and ideas. Anthropologists study diverse cultures to be more compliant and accommodating, more appreciative and to improve our own culture. Culture influences the business setting and management practices of a country and helps appreciate the differences between countries, it is difficult to determine and shows significant dissimilarity inside a country .A cultural approach does not accommodate transform and tends towards stereotypes. Besides every country has its own position of competitive improvement in its politico-economic ,industrial relations ,training and other requirements for firms and workers in their dealings with the state and culture. The resultant 'varieties of capitalism in different countries mediate the influences of global economy and multinational practices (Armit and Shoemaker ,1993).There is a challenge...
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...COLLEGE OF BUSINESS MANAGEMENT AND ACCOUNTING KAMPUS SULTAN HAJI AHMAD SHAH RESEARCH PROPOSAL THE IMPORTANCE OF SOFT SKILLS FOR POSTGRADUATES UPON ENTERING THE WORK FIELD RESEARCH METHOD QNTB 313 Prepared by: ASHLEY LOW PIT YEAN (MT 089693) SECTION: 2 BM Prepared for: NORA YUSMA BT MOHAMED YUSOF TABLE OF CONTENT 1. CHAPTER 1: INTRODUCTION Page 2.1. Background of the Study 3 2.2. Problem Statement 4 2.3. Research Objectives 5 2.4. Significance of the Study 5 2.5. Scope of the Study 6 2. CHAPTER 2: LITERATURE REVIEW 3.6. Introduction 7 3.7. Previous Studies of Literature Review 7 3. CHAPTER 3: RESEARCH METHODOLOGY & DATA SOURCES 4.8. Introduction 11 4.9. Data Resources 11 4.10. Data Collection Method 11 4.11. The Measurements of Variables 13 4.12. Procedure of Data Analysis 14 4.13. Research Framework 17 4.14. Determinants of Variables 18 4.15. Research Hypothesis 19 4. REFERENCES 20 CHAPTER 1: INTRODUCTION 1.1 Background of the Study These days there is a huge number of unemployed post graduates. Post graduates are students who recently received professional or academic certificates, or other qualifications for which a first of a Bachelor’s degree. Regardless if the students...
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...SERVICE Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand customer service policies within business and services contexts Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events LO2 Understand the purpose of promoting a customer-focused culture Communication: types eg verbal, non-verbal body language, written; types of response; use; effect Customer: central role; customer service culture; identifying and analysing customer requirements and expectations; influences of service provision on customer perceptions Benefits of improved service: customer satisfaction, repeat business, improved reputation, increased profit LO3 Be able to investigate customer requirements and expectations ...
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...Chapter I PROBLEM AND ITS BACKGROUND Introduction Nowadays, the Bachelor of Science in Tourism became an in demand course. Every student should be equipped with knowledge and self-confidence. The College of Hospitality In Management And Tourism of Laguna State Polytechnic University – San Pablo City Campus includes in its curriculum On-The-Job Training, the colleges aims to make their students confident and mature enough to face the reality of tourism industry even in the years ahead. Taladtad (2006) said that education has been regarded as a mean towards economic stability and progress. The increasing productivity of the workforce is due mainly to the increase in the education and training of the people. The success and development of the country would greatly depend in the productivity of its human resources- which is considered as one of the vital asset of the nation. And to have a good and competent manpower resources, quality education and intensive training is necessary for the students to become skilled and productive workers when they become part of the labour force. He also said that it is primarily concerned with the exposure of the student to the outside world. So that he can choose his interests and mode of living and his career. On the other hand, training is primarily concerned with the preparation of the participants from certain lines of action which are defined by technology and by the organization in which e works. Education is not only limited to the...
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...Tutor: Ron Perkins Due Date: 16th May 2013 Central Queensland University (Sydney Campus) Table of Contents 1.0 Technical, Business and System Competencies 1 1.1 Technical Competency 1 1.2 Business Competency 2 1.3 System Competency 2 2.0 Four Major Information Systems 3 2.1 Management Information System 3 2.2 Knowledge Management System 4 2.3 Customer Relationship Management 4 2.4 Supply Chain Management System 5 3.0 Cloud Computing 5 3.1 Characteristics of Cloud Computing 6 3.1.1 Elasticity & Scalability 6 3.1.2 Provisioning 6 3.1.3 Standardisation 6 3.1.4 Billing and Service Usage 7 3.2 Issues with Cloud Computing before Implementation 7 4.0 Technology Review 7 5.0 Operating Systems in Personal Computers 8 5.1 Features of Microsoft Windows 8 9 6.0 Enterprise Systems 10 6.1 Benefits of implementing Enterprise Systems 10 6.2 Challenges caused by implementing Enterprise Systems 11 7.0 Intelligent Systems 11 7.1 Types of Intelligent Systems 12 7.1.1 Expert Systems 12 7.1.2 Artificial Neural Networks 12 7.1.3 Motion Controls 13 7.1.4 Genetic Algorithms 13 8.0 Web Services 13 9.0 Educational Institutions 14 10.0 Technological Safeguards 15 10.1 Encryption 15 Reference List 16 1.0 Technical, Business and System Competencies Information system is best defined as the an amalgamation of hardware, software, technical infrastructure and skilled employees which are prearranged...
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...University of Hertfordshire Business School MBSP0186 – Organisations and Context Assignment No. 1 Study Case: Solectron |Author |Fabio Oliveira | |Student Number |06132095 | |Hand In Date |13th December 2006 | |Course |MSc Strategic Marketing | |Tutor |Eric Hall | |Word Count |2.504 | Introduction During the last ten years the market environment has been changing constantly. The people have high access to information through the Internet, for instance in Asia-Pacific the Internet access market grew by 18.7% in 2005 to generate total revenues of $30.5 billion. This represents a compound annual growth rate of 24.3% for the five years period spanning 2001-2005 (DataMonitor:2006). The international commercial deregulation offered to countries such as China (China’s economy grew by 10.1% in 2004 and by 10.2% in 2005 – Business Monitor International) the opportunity to explore new markets and to offer labour low costs and high quality products for international markets. On the other hand, and at the same time, the female workers rate is increasing year by year, generating new trends, opportunities...
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...University of Hertfordshire Business School MBSP0186 – Organisations and Context Assignment No. 1 Study Case: Solectron Author Fabio Oliveira Student Number 06132095 Hand In Date 13th December 2006 Course MSc Strategic Marketing Tutor Eric Hall Word Count 2.504 Introduction During the last ten years the market environment has been changing constantly. The people have high access to information through the Internet, for instance in Asia-Pacific the Internet access market grew by 18.7% in 2005 to generate total revenues of $30.5 billion. This represents a compound annual growth rate of 24.3% for the five years period spanning 2001-2005 (DataMonitor:2006). The international commercial deregulation offered to countries such as China (China’s economy grew by 10.1% in 2004 and by 10.2% in 2005 – Business Monitor International) the opportunity to explore new markets and to offer labour low costs and high quality products for international markets. On the other hand, and at the same time, the female workers rate is increasing year by year, generating new trends, opportunities and demand for new products. The eminent risk of terrorist attacks brought new concerns for governments and companies in their transactions during the manufacturing process. According to Euro Monitor International, just in the USA 45.07% of the total female population was employed in 2005 from 41.99% in 1990. In response and adaptation to the facts...
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