Compufix, Inc. Compufix, Inc. started out as a small company with four employees and quickly grew to a large company with over one hundred employees. Compufix reached a few loyal customers, which have provided them with revenue to establish themselves in the computer-maintenance industry. However, after revealing the details of this company, it is quite clear that there are some flaws, that if fixed, would potentially make Compufix a more competitive, efficient, and successful business. The first part of the case study describes Compufix mission. As mentioned in the article, the statement reads more like a nonprofit organization rather than a mission statement for a competitive business. With saying that, I understand that satisfied employees make for a happy working environment. However, I believe that the mission statement should be less focused on the relationships between employees and more focused on customer satisfaction in their service that they are providing. Also, I suggest that the statement mentions what service they are providing to the consumer. By just looking at the mission statement, I would have had no idea what kind of company the statement was describing. In a following paragraph, Jerry Smiles described the trends that are shaping the industry. He went into detail about various trends, but the one trend that stuck out to me the most was that large national organizations seem to prefer to deal with a single service provider that can handle their maintenance needs worldwide. This is a problem for Compufix. In an earlier paragraph, it stated that Compufix mission was to service to those companies located in the Pacific Northwest. My suggestion would be to make Compufix an international or worldwide company. This way they would not be overlooked or shut out of being a part of large organizations or the prime

contractor. In order for a company to be successful, it needs to keep adapting and improving to their customer’s needs. As any business starts, it has to start small. As mentioned in the first paragraph, Compufix started as a small company and has grown tremendously. Naturally, the people who started the company are now in management positions. However, the organization of the company seems to be quite loose. Every person seems to have a different view on how the company should be run and what is wrong. Not one person in particular has taken much authority to turn around the company and decisions do not seemed be reached easily. My suggestion would be to limit the number of people in management positions. There should be one person in charge and four people under that person in management positions as well. In my opinion, if the person in charge takes authority, then the company would be more successful. With regards to customers, the customers for Compufix have been very loyal. This is exactly what a business needs to get started. If a customer invests in a company from the beginning, then they are more likely to stick with that company, if they are satisfied. However, Compufix current customer base is 74 percent Boeing. Even though this is good, my suggestion is for Compufix is to expand their customer base in order to become a worldwide company. Also, if Boeing goes out of business or becomes bankrupt, this causes Compufix to go under as well. With an expansion of clients, Compufix is more likely to be a recognizable name and generate more revenue from more than one company. In conclusion, Compufix needs to focus on a few key items in order to be more successful. From reading this article, I suggest that Compufix change its mission statement to focus on customer satisfaction and a description of the service they are providing. Second, I

suggest that Compufix became a worldwide competitor in order to not be left out of large organizations. Third, I suggest that one single person take authority, in order for decisions to be reached that will cause change within the company. Finally, I suggest that Compufix expand their client base, from mainly Boeing to more large organizations. These recommendations are just a few of the many changes that could be made at Compufix. I believe if Jerry Smiles takes these suggestions into consideration he will see a positive change at Compufix.