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Consumers: Responsibilities of Business to Customer and Product Safety

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Submitted By altava
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Valeria Altamirano
Business Ethics
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Consumers: Responsibilities of Business to Customer and Product Safety There are many moral issues in the business world relevant to consumers. In particular, businesses have moral duties to consumers and some actions taken in business are morally preferable that have an impact on consumers. In this paper, I will discuss the responsibilities of business to consumer and product safety. Businesses have at least the following two general ethical duties to consumers, according to any theory of justice or morally that recognizes that contractual relationships give us obligations and that we have a right to non-injury. Businesses must give us what we pay for. Whenever we trade, we are exchanging goods and services within an implicit or explicit contrast. One person is obligated to give one thing in exchange for another. People should not be deceived about what they are buying. For example, when we buy a TV set we expect to get the TV set, that the TV set will function, that the TV set has minimally sufficient quality, and that the TV set will not harm us when used in ordinary ways. Business must not harm anyone, including consumers. Business can make moral decisions that are not necessarily ethical duties. Some moral decisions are morally favorable and some are morally unfavorable. For example, utilitarians will argue that a business can help people live better lives, even though its not necessarily obligated to do so. One popular argument for a free market that allows trade unrestricted by a government is the “invisible hand argument” that free trade between rational self-interest and profit-seeking individual leads to competition, and a productive and flourishing society (Shaw, 184). This implies that consumers are rational and informed and yet consumers tend to know very little about the products they

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