...The unsettling thing about living in a surveillance society is not just that you are being watched. It is that you have no idea. M a r i n e D r o u a r t L E A 3 L a e t i t i a F o u r e u r INDEX Introduction 3 I. A. B. You are Being Watched in Popular Culture The Firm by John Grisham Surveillance in Other Works 3 3 4 II. A. B. C. Surveillance in Daily Lives History Different Kinds of Surveillance Regulation of The Surveillance 5 5 7 14 III. A. B. Reversal of The Situation: Everyone can Watch One Another Exhibitionism Voyeurism 17 17 19 Conclusion 21 SOURCES 22 2 Introduction: Our freedom is always under electronic surveillance. Computer technologies have increased; this is what specialists call "traceability". Our operations, our conversations, our tastes and interests leave traces in the multiple computer systems that manage our daily lives. All these data are collected, centralized and stored by public or private organizations that can know at any time the "profile" of each individual. Every day in so many ways we are being watched. We are told it is for our own good, our own protection, to make our lives better, but is...
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...The job in The Call Centre is designed as short, repetitive tasks, such as making a number of calls, involving an attempt to sell a particular product. Employees in the organization are required to call potential customers and make a certain number of sells within a week, also the list of potential customers is provided to the sales managers - this can be seen as detailed, prescribed tasks sequences. Also, a separation of tasks concept is applied in a way of creating sectors such as customer service sector, retail sales, financial consulting etc. So that employees can concentrate and specialize on their particular tasks. Another aspect of taylorism can be related to the case study is that motivation of the workers is based on economic rewards, such as bonuses paid, increase in salaries for the purpose of improved performance. Also, another principle of taylorism which is scientific matching of person to job can be recognized in The Call Centre, this would be seen in a recruitment process. The CEO, Nev personally interviews potential workers and allocates them into sectors of the organization, basing on their skills and past job...
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...Subversion in Two Call Centres Phil Taylor and Peter Bain Organization Studies 2003; 24; 1487 DOI: 10.1177/0170840603249008 The online version of this article can be found at: http://oss.sagepub.com/cgi/content/abstract/24/9/1487 Published by: http://www.sagepublications.com On behalf of: European Group for Organizational Studies Additional services and information for Organization Studies can be found at: Email Alerts: http://oss.sagepub.com/cgi/alerts Subscriptions: http://oss.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.co.uk/journalsPermissions.nav Citations http://oss.sagepub.com/cgi/content/refs/24/9/1487 Downloaded from http://oss.sagepub.com at SAGE Publications on July 31, 2009 1487 Authors name ‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres Phil Taylor and Peter Bain Abstract Phil Taylor University of Stirling, UK Peter Bain University of Strathclyde, UK This article engages in debates stimulated by previous work published in Organization Studies, and more widely, on the purpose and effects of workers’ humour and joking practices. The authors emphasize the subversive character of humour in the workplace, rejecting perspectives which see humour as inevitably contributing to organizational harmony. Drawing on methodologies, including ethnography, which permitted the authors to penetrate the organizational surface of two call centres, rich evidence...
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...Business strategies and human resource management: uneasy bedfellows or strategic partners? John Purcell University of Bath Bath BA2 7AY 01225 386567 J.Purcell@bath.ac.uk 1 Business strategies and human resource management: uneasy bedfellows or strategic partners? One of the assignment questions for this year’s class studying ‘Strategy and Human Resource Management’ (a very popular course) was: Does, and should, competitive strategy determine the design of a firm’s HR system? Give illustrations to support your answer. One of the great advantages in working in a university which has top students is that you can ask them questions you are not quite sure how to answer yourself! The best students gave clear examples of such a link and then got stuck in to the ‘should’ part of the question often noting the critical difference between competitive strategy and business strategy. Some even went further into corporate strategy, the resource based, and knowledge based view as well as ethics, culture and institutional setting. Surprisingly none of them questioned what was meant by a firm’s HR system. I will follow the same line of argument in this paper with thanks to the students, very few of whom have any intention of becoming HR professionals. We start with some of the classics in strategy and HRM, go on to look briefly at some major studies, or the ones that have influenced my thinking. Thereafter the paper notes the problems with the assumed link with competitive strategy as a dominant...
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...Electronic surveillance in the workplace Electronic Surveillance in the Workplace: Concerns for Employees and Challenges for Privacy Advocates Anna Johnston and Myra Cheng Paper delivered 28 November 2002 International Conference on Personal Data Protection Hosted by Personal Information Dispute Mediation Committee, Korea Information Security Agency Seoul, Korea Ms Anna Johnston is the NSW Deputy Privacy Commissioner. Ms Myra Cheng is a Research & Policy Officer with Privacy NSW, the Office of the NSW Privacy Commissioner. The authors gratefully acknowledge the assistance of Dr Ben Searle, Macquarie University, in providing an overview of the relevant literature from the field of organisational psychology. Introduction This paper takes up the challenge of talking about privacy in the workplace - a site of potential conflict in which there may be co-existing radically different views on whether workers can or should have any expectations of privacy. As long as there has been employment, employees have been monitored. Nebeker D M & B C Tatum, "The effects of computer monitoring, standards and rewards on work performance, job satisfaction and stress" (1993) 23(7) Journal of Applied Social Psychology 508 at 508. However, in recent years, with an environment of affordable technology, the availability of less easily observable or detectable monitoring devices, and a lack of adequate regulation, there has been an explosion in the use of electronic monitoring...
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...Assignment On Mission Statement Analysis of five Companies Mission statement: The mission of a company is its unique purpose which sets a firm apart from other firms of its types and identifies the scope of its operations in products and market terms. In general terms, mission statement addresses the following questions: • Why is the firm in business? • What are our economic goals? • What is our operating philosophy in terms of quality, company image and self concept? • What are our core competencies and competitive advantage? • What customers do and can we serve? • How do we view your responsibilities to stockholders, employees, communities, environment, social issues and competitors? Components of mission statement: • Specifies basic type of product or service to be offered • Identifies primary market or customer to be served • Specifies technology to be used in productionor delivery • Reflects the firms fundamental concern for survival through growth and profitability Newest trend in mission components: • Sensitivity to customer wants • Concern for quality • Statements of company mission [pic]Company Background: |Saint-Gobain Crystals & Detectors is a business unit of Saint-Gobain Ceramics & Plastics Inc., a subsidiary of Compagnie de | |Saint-Gobain headquartered in Paris, France. | |Saint-Gobain...
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...Europe’s journal on infectious disease epidemiolog y, prevention and control Special edition: Chikungunya and Zika virus October 2014 Featuring • Spread of chikungunya from the Caribbean to mainland Central and South America: a greater risk of spillover in Europe? • Aspects of Zika virus transmission • Cases of chikungunya virus infection in travellers returning to Spain from Haiti or Dominican Republic, April-June 2014 www.eurosurveillance.org Editorial team Editorial advisors Based at the European Centre for Disease Prevention and Control (ECDC), 171 83 Stockholm, Sweden Albania: Alban Ylli, Tirana Telephone number Belgium: Sophie Quoilin, Brussels +46 (0)8 58 60 11 38 E-mail eurosurveillance@ecdc.europa.eu Editor-in-chief Ines Steffens Austria: Reinhild Strauss, Vienna Belgium: Koen De Schrijver, Antwerp Bosnia and Herzogovina: Nina Rodić Vukmir, Banja Luka Bulgaria: Mira Kojouharova, Sofia Croatia: Sanja Musić Milanović, Zagreb Cyprus: to be nominated Czech Republic: Bohumir Križ, Prague Denmark: Peter Henrik Andersen, Copenhagen Senior editor Estonia: Kuulo Kutsar, Tallinn Kathrin Hagmaier Finland: Outi Lyytikäinen, Helsinki Scientific editors Karen Wilson Williamina Wilson France: Judith Benrekassa, Paris Germany: Jamela Seedat, Berlin Greece: Rengina Vorou, Athens Hungary: Ágnes Csohán, Budapest Assistant editors Iceland: Haraldur Briem, Reykjavik Alina Buzdugan Ireland: Lelia Thornton...
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...Assess the technology described in Suntec Singapore in the light of the latest technological developments for convention centres. Suntec Singapore convention centre is a state of the art convention centre, that prides itself in providing modern facilities and technology to its guests and clients. The world has become a global community and large multi-national conference centres have to cater to all nationalities. Having this in focus, Suntec Singapore has implemented Digital Congress Network in their conference halls, where a team of interpreters sits in an adjacent room or sound-proof booth, listen to what the presenter is saying, through headphones, and translate everything into fourteen other languages. Their voice is then picked up by a microphone that transmits the sound signals to Infra-Red translation receivers, via infrared panels placed around the conference room. They use invisible light waves to distribute the signal throughout the hall. As the convention centre has several conference halls, using infra-red receivers rather than FM receivers ensures that the sound signals do not leak into adjoining halls as infra-red signals will only work if the receiver is pointed at the panel. Since there conference hall doesn’t have any obstacles or columns, there is no recognizable drawback of using infra-red receivers. For a conference centre, it is important to have the right seating system. Suntec, therefore, has employed portable seating system, which is easy to set up and...
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...CCTV surveillance and the civic conversation: a study in public sociology Author(s): Sean P. Hier , Dan Lett and Kevin Walby Source: Canadian Journal of Sociology. 35.3 (Summer 2010): p437. Document Type: Report Copyright : COPYRIGHT 2010 Canadian Journal of Sociology http://www.ualberta.ca/~cjscopy/subinfo.html Abstract: Public sociology is being debated across the social sciences. This article examines how sociologists can enter concretely into a civic conversation through the research process. We present partial findings from a Canada-wide investigation into how city street video surveillance systems are implemented in various communities. Our aim is to examine some of the challenges of doing public sociology by examining sociological knowledge production and communication with diverse publics. Data gleaned from focused group interviews in the City of Kelowna, British Columbia are presented to explore the challenges of facilitating a civic conversation about public policy on city street video surveillance. Keywords: public sociology; public-area video surveillance; Burawoy; public opinion La notion captivante de << sociologie publique >> a recemment anime des debats dans le monde des sciences sociales. Bien que ces debats aient permis de soulever des questions pertinentes relativement au statut de la production du savoir sociologique, on n'a pas apporte suffisamment de reflexion sur la maniere dont les sociologues entrent reellement dans une conversation...
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...1) Present THREE main public health issues that your group suggests to address urgently (justify your group’s decision to include those three issues): * In 2003 alone, AIDS, tuberculosis (TB) and malaria caused more than 6 million deaths worldwide. * Tuberculosis is the main public health issues. * Tuberculosis also can call TB is an infection of the lungs with a germ called Mycobacterium. Mycobacterium tuberculosis is a pathogenic bacteria species in the genus Mycobacterium and the causative agent of most cases of tuberculosis. * Tuberculosis typically attacks the lungs, but can also affect other parts of the body. It is spread through the air when people who have an active TB infection cough, sneeze, or otherwise transmit their saliva through the air. * It is a communicable disease that spreads when an infected person coughs, sneezes or talks. The tuberculosis causing bacteria are not found equally in all regions of the world. Places like India, China and sub-Saharan Africa have more cases of people who have this bacterium. It attacks people with a weakened immune system. * Liberia is also faced with other infectious diseases burden that hampers development. In 2007, Liberia’s HIV prevalence was reported as 1.5 percent in the general population (ages 15-49), and in 2008 the World Health Organization (WHO) estimated the incidence rate for all forms of tuberculosis to be 326 per 100,000. * Tuberculosis (TB) is a major public health...
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...scenario. Two sub-centers (SC), one anganwadi center, one primary health center (PHC) and one community health center (CHC) were visited and observed. 6 one-to-one on-field interviews were conducted with ASHA members and ANMs. This paper presents research insights, findings and analysis of conducted on-field user research. It identifies problem & information gaps and proposes opportunities for technology and design interventions. They are mostly ignorant of any government schemes or health care measures during pregnancy. We intend to identify the opportunities for design interventions in the entire system with an aim to improve maternal and child health and ensure a safe and healthy motherhood. 2. BACKGROUND 2.1 About NRHM, PHC, Sub Centre As stated in the NRHM (2005-2012) Mission document, the National Rural Health Mission (2005-12) seeks to provide effective healthcare to rural population throughout the country with special focus on 18 states, which have weak public health indicators and/or...
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...Introduction Occupational Health Services (OHS) is a small business located on Immingham Docks which has been in operation for the past 15 years. The company employs qualified and highly experienced Occupational Health Nurses supported by Occupational Health Physicians. Occupational Health Surveillance is a pro-active approach that many companies are now adopting to actively maintain and promote good health in the workplace and thus safeguarding its most valuable asset – its employees. Occupational Health aim at the prevention of departures amongst workers due to health problems caused by their working conditions, protection of workers in their employment from risk resulting from factors adverse to health alongside placing and maintenance of the workers in an occupational environment adapted to their psychological capabilities. OHS provides flexible and cost effective health surveillance for employers/clients in a wide range of industries and all medicals are certified upon completion to ensure that the employer/client has an accurate record of their employees/clients health and fitness. They primarily provide health surveillance for ABP employees but they also provide health surveillance to a range of other customers located on the docks including construction, engineering and offshore workers. Their objectives are to be able to provide our services on both sides of the Humber Bank and to open a new office in Hull whilst ensuring they provide their current and potential customers...
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...Dr Alf Crossman Organisational Behaviour Management Work 1 Key Areas of Focus • Division of Labour • Adam Smith • General Principles of Management • Scientific Management • Frederick Winslow Taylor Organisational Behaviour • Henri Fayol • Bureaucracy • Max Weber 2 Session Objectives • To explore the nature of classical organization theory • To become familiar with the key classical theorists’ work • To understand the principles and impact of: Organisational Behaviour • Bureaucracy • Management • To understand the principles and impact of: • Division of labour • Scientific management/Taylorism • Fordism • To explore the arguments surrounding ‘deskilling’ and labour process 3 The Obsession with Organization Before the factory system production took place primarily in cottages – the ‘putting out’ system and small workshops. Output was the main priority. Self-organization was the predominant approach. The introduction of the factory system introduced a new imperative – time. Time became a valuable resource and organization of labour became increasingly important Organisational Behaviour 4 Of the Division of Labour • Adam Smith – An Inquiry into the Nature and Causes of the Wealth of Nations, 1776 • Pin-making example • Division of Labour In an early chapter of his book, Smith observes: “One worker could probably make only twenty pins per day. However, if ten people divided up the eighteen steps required to make a pin...
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...There have also been comparative studies on how privacy has changed for people over the years with the boom of social networking sites and smart phones. But, there has not been a substantial study or analysis conducted on how people's privacy has been directly affected by the ever-increasing population boom of mobile-phone users. This comparative study analyzes the concept of privacy with respect to mobile surveillance and draws upon prior work in the field of mobile surveillance, ranging from popular press on government surveillance in India and USA and case studies in these two countries related to people’s view on privacy, to the works of ACLU (American Civil Liberty Union) in USA and Stop CMS (Central Monitoring System) in India. The study is built around the analysis and comparison of the issue of mobile surveillance in both the countries, how people dealt with this, and the role of culture in determining people’s view on privacy. It also proposes suggestions for how future research can be carried out in the field of mobile surveillance. Keywords Privacy, surveillance, culture, mobile technology, society, ACLU, CMS Introduction The widespread use of mobile phones in the past decades have led to various developments in the field of communication. There has been a lot of positive development in the field of communication in both developing and developed countries. But, at the same time there has also been negative impacts too. The...
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...Societies Control of communicable diseases 7 This measles 'jab' will help prevent this child from the consequences of measles such as pneumonia, malnutrition, blindness and brain disease. Photo:Marko Kokic,Canadian Red Cross Control of communicable diseases in emergencies Description This chapter gives an overview of common and emerging communicable disease threats among displaced populations because of natural and human-made disasters. General and disease-specific strategies for monitoring, preventing and controlling disease outbreaks are discussed. Learning objectives To review communicable diseases of public health importance; To discuss the basic principles for communicable disease control in emergency and post-conflict situations; To plan a communicable disease control programme for emergency settings; To discuss simple but effective ways of preventing outbreaks of communicable diseases; To describe how to manage specific disease outbreaks in emergency settings; To review re-emerging and other diseases that may affect displaced populations; To discuss how to monitor and evaluate communicable disease control programmes. Key competencies Identify communicable diseases of public health importance; Discuss the basic principles for communicable disease control in emergency and post-conflict situations; Discuss how to design and evaluate disease control programmes; Describe common disease control strategies including prevention, surveillance and ...
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