Business Management and Leadership Controlling
4/15/2010

Unit 5 IP:
Controlling
By:
Shawndell Lewis

AIU

Welcome, Fine womenfriend and gentlemen. Congratulations! You have joined the outstanding Management team of Just Web Internet Company.We are a new Wireless Internet Service Provider. Wireless is a company that offers its customers access to the Internet via a 4G connection.
The service we offer provides Internet e-mail accounts to customers, allowing them to communicate with one another by sending and receiving electronic messages through their ISP's servers. We also provide such services as remote storage of data files and WiFi technology. Our WIFI technology is available to all our customers for their choice to use with any Wi-Fi enabled device. This includes personal computers, personal digital assistants, mobile phones, video game consoles and MP3 players
While 2010 has seen a wide use of WIFI within businesses and at industrial sites, many cities have scaled back or altogether cancelled their once lofty goals of city wide WIFI . Another drawback is that spectrum assignments have limitations, as they are not consistent worldwide. Furthermore, WIFI has a practical, but limited range, which makes for strained mobility.
Just Web Mobile Modem turns your computer into a hotspot. In other words, where the customer goes, the connection goes. At work, at home in the car, on the go, dropouts and lost connections are of no concern. Just Web Internet Company uses a patented 5g technology that allows users to automatically switch connections to other 4g, 3g, and WIFI networks, in the case of connection issues, much like roaming on cell phone networks.
Just Web will dominate the market by catering to the customer’sdesire for convenience. J.W.I.C.’s Mobile Modem requires no installation, no appointments to schedule and reschedule. There are no phone lines required. The customer will be able to effortlessly get online by simply plugging the patented J.W.I.C. Mobile Modem into your laptop, personal computer, or wireless device into a USB port. Marketing and Sales will be centered around direct marketing techniques, Radio, television, and internet ads and sales, door to door sales, and word of mouth will ensure that Just Web will be in high demand. We will seek a third-party exclusive arrangement with a marketing firm that will enable us to offer customers excellent wireless service, and economical wireless packages. It also allows us to concentrate on three areas heavily. Those three areas are Research and Development, Manufacturing, and Management.
We will have three departments of Management that will make up our management department. The Human Resource Department, Operations, Customer Service, and General Management (executive mgmt.). All of our managers will have to meet the following criteria/ requirements espoused in the following quote: “Managers supervise employees at one level but may have to report to higher management as well. A good manager has respect for all of his or her employees, and understands how to encourage and motivate employees in a positive way. If a manager is knowledgeable in his or her field but does not work or communicate well with other employees, he or she will often be an ineffective manager.” (http://career.qandas.com/jobs/what-are-the-job-duties-of-a-manager.html)
The Human resource manager will be responsible for hiring and firing employees, which include managers, administrators, and payroll staff.These people need to be adept at bringing quality employee candidates to join the team. They need to be able to excel at compiling relevant information, including applicable laws and regulations, operation procedures, and they must be capable of incorporating this information into solid plans which will fit the needs of the business. The manager of this department needs to have a working knowledge of the day to day operations so that they can effectively guide operations and project managers on how to manage employees, as well as stay abreast of workers issues. She or he must also have policies, procedures, and strategies in place for her own department in order to hire, discipline or terminate human resources employees. This manager must be aware of ethics issues and make sure personnel issues and complaints are in accordance with the law.
Finally, the human resources manger must be able to coordinate and direct the activities, payment, concerns, and productivity of outsourced companies and independent contractors.
Our Project Managers will be expected to effectively and efficiently manage manpower, material, machinery, money, and motivating factors. This individual will oversee day to day manufacturing tasks, which are divided into Projects, and assigned to the appropriate Operations Managers. It is this manger's duty to supervise and coordinate employees, delegate responsibility, establish goals, make sure deadlines are set, and institute controls, and incentives that will result keep workers motivated to sustain high productivity, which leads to increased profits. These managers have to be adept at mapping out a plan to implement progressive organizational structure. It is his/her duty to suggest new policies and modifications in order to continually and consistently refine the quality of work being done. Scheduling, attending and evaluating meetings, training seminars and tools, workshops and discussions, project site visits, and information distribution are primary tasks for Project Managers. They will be expected to put principles in place that expand operations, attract business clients, and satisfy customers and stockholders alike. This manager should be skilled at preparing presentations, proposals, and prospectuses. Excellent communication skills are required to coordinate with other departments and department managers. Paying fine attention to detail is also required of our managers. A manager must keep accurate accounting records, and know how to relay and incorporate that data A project manager has to deliver the performance with better success rates.
She or he should be able to bring out the best in the team, and lead by example. This individual will have exceptional interpersonal skills. This manager should be a superb listener and personify a positive attitude. They must be able to delegate responsibility, and step in and do the job of subordinates, if needed. They must be keen at acknowledging customers, recognizing trends, identifying customer needs, assisting with purchasing decisions, tracking merchandise, resolving customer claims and concerns, as well as ensuring claims and returns are handled properly, and ensuring that working areas are properly zoned, and merchandise/supplies are arranged and secured.
All managers will Supervise associates and direct tasks by assigning duties, clearly communicating goals, providing constructive feedback, evaluating performance, conducting and incorporating research, incentivizing and motivating employee performance to increase productivity, supporting company policies and procedures, ensuring legal compliance, employee hiring, firing, training, promoting, and transferring. Each manager will be responsible for staying abridged and keeping employees and associates abreast of day to day processes and maintaining organizational structure and culture that is in alignment with company goals. He is responsible for establishing easy communication throughout the chain.She or he is responsible for good team building, which is defined by success. Lastly, in addition to team building, overseeing day to day operations, and quality control, managers in every department should be able to handle emergencies that may arise.
References
Robbins, Stephen P. Coulter, Mary, 2009 Management, Tenth Edition,
Retrieved Online, April 27, 2010. Retrieved from http://career.qandas.com/jobs/what-are-the-job-duties-of-a-manager.html