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Cooperider

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Unit 1 Assignment 2

David Cooperrider realized that most organizations are driven towards what is wrong within the organization. He accredited this predisposition to the inculcated problem-solving mentality of the scientific method which tends to ignore what is working components of the organization. In developing Appreciative Inquiry, Cooperrider refocused the attention away from the pessimistic perceptions of the organization to the more optimistic behaviors. In doing so, he sought to redirect the attention away from problem solving and towards an appreciative inquiry of the stories of success held by the people within the organization. Therefore, a sense of community is created as commonality, pride, and creativity are unleashed. The end result is a new perspective of the organization and of what is possible. The Harlem Children’s zone (HCZ) is seeking to transform Harlem by providing a set of educational and support services to the children and families who live in Harlem. The organizational improvement is to create a positive change in the culture in which generations of students grow up, helping entire community overcome poverty. HCZ has improved the educational outcomes of participating students. Cooperider & Whitney stated if the inquiry is about improving customer service, participants might inquire into their best experiences as a customer, or study the best customer service organizations they can find. Harlem Children’s zone founder Geoffrey Canada implemented strategies to improving our nation’s schools. He believes it requires bold thinking and cooperation of parents, educators, and every community

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