...28962_Enterprise 9/6/08 10:08 Page 1 Using a range of management styles to lead a business Introduction For organisations to develop they require a direction. The people who manage the business provide the direction. Taking responsibility for making decisions and running a business well is a skill. Businesses place considerable emphasis on getting the right people with the right skills into key posts. They need to ensure that these people have the opportunities to develop decision-making skills. Enterprise Rent-A-Car (Enterprise) employs more than 75,000 employees and operates a fleet of cars exceeding one million vehicles worldwide. It has become one of the foremost car-hire companies and is the largest purchaser of cars in the world. Jack Taylor founded the company in St Louis in 1957. The owner had a simple belief: ‘Take care of your customers and employees first and profits will follow.’ This belief forms the foundation of Enterprise’s four key business objectives of: • customer satisfaction • fleet growth • employee development • profitability. CURRICULUM TOPICS • Leadership • Autocratic style • Democratic style • Laissez-faire style GLOSSARY Business objectives: the ends which an organisation seeks to achieve by means such as budgeting tools and strategies. Service-orientated: when the organisation’s behaviour is centred on meeting customers’ needs. Repeat business: when customers return to use a company’s services again. ...
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...Bus 1004 – Introduction to Management Introduction The aim of this assignment is to understand and explore the main principles of the way Marks and Spencer’s operates. In the assignment I will be examine the strengths and weaknesses of the company, however the most critical issues which will be covered in the essay is the leadership and management style and corporate culture of Marks and Spencer’s. Furthermore I will analyse to what extent o regard leadership and management style as the key factors in accounting for Marks and Spencer’s relative underperformance over the last 20 years. Explain 5 strengths and 5 weaknesses of Marks and Spencer’s Referring back to the case study, we can see that Marks and Spencer have a very well known recognition of their brand, which links to quality. In the late 1880’s the company introduced the ‘St Michael’ logo as a sign of quality. With the brand linked to quality has helped the company build loyalty with their customers as they always ensure that their products are consistent and of high quality. This has of course helped Marks and Spencer gain rewards in terms of profit. Another strength which the company comprise is the good reputation of customer service. Marks and Spencer’s tend to focus a lot on their customer services; with one of their fundamental principles was to ‘provide friendly, helpful service and greater shopping comfort and convenience to customers’ Marks and Spencer’s assistants all carried tape measures to assure...
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...Traditional Management Styles of the United States versus China Abstract Chinese and Western management styles have varied greatly for many years, but are now beginning to merge. With more and more Western companies opening offices in China, managers are using hybrid styles of management. The combining of Chinese and Western styles of management have helped both companies and managers to become successful. This is due to the positive manager-employee relationships that develop and lead to high job satisfaction. Chinese managers are creating strong relationships and social networks not only within their company, but with other mangers working at different companies throughout the world. Companies that open offices in China often use expatriates to manage employees and set the corporate culture. When using expatriates, companies want to ensure that the very best are sent to work in China. These managers are able to build strong relationships and interact within the Chinese culture and with Chinese managers. The development of combined management styles is what has helped China to become the world’s leader in the current market setting. Traditional Management Styles of the United States versus China Introduction In recent decades, the rapid economic development of Asia is one of the most important events in history. This development continues today, and there is every reason to anticipate that it will continue indefinitely, unless derailed by possible but unlikely...
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...TABLE OF CONTENTS Contentes Page No. Introduction: 2 The Role of Innovation in Organizations: 2 Innovation and other similar terminologies: 3 Benefits and limitations of Innovation: 3 Innovation Audit: 4 Benefits of being more innovative: 5 Managerial Style for Innovation: 6 Climate of Innovative Organization: 8 REFERENCES 9 Introduction: Innovation is a common phenomenon among the organizations around the world in the current business scenarios. Finding a new solution to an existing product, process, services, technologies or ideas and meet the newer constraints of the market or society is innovation. The term can be used in the sense of finding something original which breaks into the market or into society and considered as important finding in some way. Innovation can be viewed in different perspectives. From individual perspective, innovation is to most of the extent compared as the creativity. While in social perspective, innovation has been a widespread study in the fields of economics, business, sociology, entrepreneurship, technology etc. Improving the older way of doing things and providing comfort to the users or people is known as innovation in societal view. In other words, finding an added value meeting customer’s existing needs or a newer development that meets new needs is innovation. From organizational point of view, innovation is a positive change in the organizational...
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...28962_Enterprise 9/6/08 10:08 Page 1 Using a range of management styles to lead a business Introduction For organisations to develop they require a direction. The people who manage the business provide the direction. Taking responsibility for making decisions and running a business well is a skill. Businesses place considerable emphasis on getting the right people with the right skills into key posts. They need to ensure that these people have the opportunities to develop decision-making skills. Enterprise Rent-A-Car (Enterprise) employs more than 75,000 employees and operates a fleet of cars exceeding one million vehicles worldwide. It has become one of the foremost car-hire companies and is the largest purchaser of cars in the world. Jack Taylor founded the company in St Louis in 1957. The owner had a simple belief: ‘Take care of your customers and employees first and profits will follow.’ This belief forms the foundation of Enterprise’s four key business objectives of: • customer satisfaction • fleet growth • employee development • profitability. CURRICULUM TOPICS • Leadership • Autocratic style • Democratic style • Laissez-faire style GLOSSARY Business objectives: the ends which an organisation seeks to achieve by means such as budgeting tools and strategies. Service-orientated: when the organisation’s behaviour is centred on meeting customers’ needs. Repeat business: when customers return to use a company’s services again. ...
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...was the change to a Six-Sigma Quality program a directed change or an elected change for the company? Does this make a difference in how top management supported change of the organization? Identify at least two instances in the case, which demonstrate the level of support provided by top management. It was definitely a directed change after the dismal first [1st] quarter of 2001, Telwork a $5 billion European organization seized the opportunity to capitalize off a poorly managed company. The direct change was to find acceptable solutions to problems Sigtek faced in the area of quality, production, and managerial practices. The change was also to implement Six Sigma Quality program, primarily, because the model was successful in other large organizations. Nonetheless, we agree that Telwork fail to adequately plan and research Sigtek before implementation to range its effectiveness. Because the change was not elected, support rendered by Richard Patricof, VP of Operations, other members of management, and several employees served as a facade, a false cover for non-supportive management as in the case of Sigtek. There was one prominent supporter of Six-Sigma, John Smithers, the Engineering Service Manager and passively Andrew Cross, VP of Engineering. To complicate matters, Sigtek reputation as an autocratic management style was untrusting and non-supportive of employees and new ideas. As a finale, Telwork terminated Mr. Charles Bradley, President, and Founder of Sigtek...
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...As you may know, different management styles are required in different parts of the world. It is important to choose the right management style for each situation, which is a key to success for an organization. All managers use a management process which consists of planning, organizing, leading and controlling. So they have to perform many roles in an enterprise. What they can do with various situations will totally depend on their style of management. A management style is an overall method of leadership used by a manager (Lessem et al, 1999). This essay will first demonstrate different types of management styles, and then discuss three key factors that can influence management style, with reference to Japan and America. Each of the management style below has its unique features and if they will be well understood and used, they can give scope to maximum effect in the specific field. In daily management, there are usually four management styles. The first is autocratic management style (Wallace et al, 1988) which also called instructive management style. In instructive management style, managers give instructions to the subordinates or teams about what to do, how to do, when to do in every possible way without getting any opinion or suggestion. The management behavior module is: I come to decide what you would do. It might save time when making decisions, but it could lessen the motivation of the staff. Autocratic management style may be suitable in circumstances when a quick...
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...1 Introduction: This Report has been compiled to determine how adopting a ‘learning organisation’ model would help to assist QPC in overcoming the problems they have concerning staffing and culture within their company. QPC is an international accountancy and consultancy partnership which offers professional services in corporate finance, taxation, accountancy and management. This case study looks at the combination of problems which QPC faces due to the companies ‘traditional’ way of operating. 1.1 The Aims & Objectives of this assignment are: To Identify the problems concerning staffing and culture within the company To assess how would adopting a learning organisation model assist QPC in overcoming these problems To assess how QPC would approach implementing the introduction of a learning organisation into its company To identify what barriers might QPC encounter while trying to implement a learning organisation. Learning Organisations are ‘organisations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to see the whole together’. (Smith, 2001) Learning Organisations develop as a result of the pressure facing modern organisations and enables them to remain competitive in the business environment. In doing this I may encounter barriers on how to explain the five disciplines and...
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...Total Quality Management Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in devotion to established standards, such as the International Organization for Standardization's ISO 9000 series. Every organization, both for profit and non-profit, can benefit from Total Quality Management (TQM). One definition for TQM is a management strategy aimed at embedding awareness of quality in all organizational processes. It has been widely used in education, government, manufacturing, and service industries. TQM processes are divided into four chronological categories: plan, do, check, and act (the PDCA cycle). In the planning phase, people define the problem to be addressed, collect relevant data, and discover the problem's root cause. Next in the doing phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness. Third is the checking phase, where people prove the results through before-and-after data comparison. The final phase acting is where, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle (Green 2003). The large and growing importance of world trade is a major phenomenon of our time...
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...political system, and management style for doing business with respect to the culture and traditions of the country. Each country can be a real consideration for expanding your business in if the research is done by the business desiring to expand. If the research is not done properly, then without a doubt your business plan to expand will not be productive. Each of these countries it is easy to cause a great enough offense to the host country that it will be virtually impossible to enter into this country and have an effective business. The business must have a market advantage to expand in any country. The host country must feel they have respect and the wellbeing of their country before they will allow a business to enter into their country. A good example of this is when McDonalds entered into China. McDonalds needed to make some serious changes to their menu for the culture in which they intended to setup their business and they had to give certain guarantee’s to China about labor, customs, courtesies, and business involvement for political issues (Thuermer, 1998). A similar business move was required when McDonald’s established their self in England. England required a large amount of the product be produced by England for the product used. This research will look at Brazil, South Korea, and Saudi Arabia for a proposed business plan for implementation, with respect to the culture and how they are different in each country. What type of management style will be used and...
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...comment which was made by Joanne falls perfectly in McClelland’s acquired needs theory because she feels that there are some afflictive managers on board. (pg.223)The expectancy theory for the simple fact that supervisors want each of their employees to strive to be the best being high performers regardless to what they are saying in the meeting room.(pg. 233) Reorganization under the Bureaucratic management means that Betty would perhaps become unimportant as a manager. (pg. 275) If most of her employees are creative this would not be a good management style to use. Autocratic management should only be used for a certain amount of time. If the reorganization is only for a short period of time it would perhaps work using it long term could cause Betty’s employees to become resentful towards her and put in only half of the high performance that they would usually put in towards their work. (pg. 276) However the better management style for Betty to use would be Democratic style because she is preparing them as a group and trying to relive their tension. If she has been trained this style she could pull it off the employees would appreciate the trust that she gives and they can...
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...Twelve O’clock High Leadership and Management styles have played an important role in the learning in Outcome Assessment and Quality Management. In class I have learned the positives and negatives that come from the different leadership styles presented. The movie, Twelve O’clock High, is a film that takes place in 1943 outside Nazi Germany. It depicts the 918th Bomb Group and the problems that they are having. Throughout the movie we are presented with multiple leadership styles from the commanding officers; Colonel Davenport, Brigadier General Savage, and Major General Pritchard of Pine Tree. Through Colonel Davenport, Major General Pritchard, and Brigadier General Savage at the start of the film we can see the distinct difference between their leadership styles. General Davenport shows a high concern for his navigator trying to take blame for a navigation error that was his navigator’s fault. Davenport shows a high concern for his men and a low or medium concern for production lead me to believe middleman management style. General Savage, who seems to have the exact opposite leadership style, is highly task oriented and shows little if any concern for the men of the 918th. Savage has a managerial style mimicking authority compliance. Major General Pritchard shares the same management style as Savage. Shortly after the conversation Davenport is relieved of his duty and Savage is put in control of the 918th. Pritchard and Savage are both men who believe chain of command...
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...I. Mangers or Leaders A. Sister Mary Clarence 1. Sister Mary Clarence is the manager of the singers, and the leader of the nuns a. Manager of the singers 1. Older autocratic style management b. From Management to Leadership Theory Paradigm c. Leader of the Nuns B. Reverend Mother 2. Reverend Mother is the manager of the nuns and later becomes the leader d. Manager of the nuns 2. Older autocratic management style e. From Management to Leadership Theory Paradigm f. Leader of the Nuns II. Leadership Traits A. Openness to Experience 1. After witnessing the execution of Vince’s chauffeur, Delores has to adjust her lifestyle- which drastically differs from her current lifestyle. Transitioning from a glamorized lounge singer, to a nun shows tremendous resolve. (Flexibility) a. Delores runs to the police to report the crime, and L.T. Eddie Souther puts her in a witness protection at St. Catherine’s Convent. She is not receptive at first, however. b. Moves from Nevada to San Francisco. She is faced with a transition that causes her a certain level of dismay. c. Delores is constantly changing her physical appearances and attributes to conform to her environment. From tight alluring club dresses she wore performing, to the nun-attire she wore at the convent. 2. After Delores witnessed the murder of the chauffeur, she has induced the...
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...1. In the case of Retrotonics, Masters’ management style has several features ,such as disrespecting and improper decision-making. Firstly, Masters ignored his subordinates’ feeling which make them embarrassed. For example, the production manager, Lee, who suffered Masters’ criticism in front of other employees(Drew 1998, para 4). Although employees need the evaluation from the manager, they tend to accept the criticism privately. Another factor of Masters’ management style is making decisions in improper ways. According to Drew(1998, para 3), Master set difficult and stressful deadlines for the staff. This is the main reason why employees in engineering apartment are stressed. Therefore, those decisions that Masters made have negative effects on both staff and productivity. 2. There are three management styles are suit for Masters’ situation, in terms of delegating, democratic style and autocratic style. Firstly, delegating which is an important competence for managers. Delegating can avoid to interferes in management. In Masters’ case, Imakito and Lee are experienced and professional in their work. Hence, delegating assignments to them is a method to achieve the business goals effectively. Furthermore, democratic style which encourage employees to share their own opinions and advice is suit for manage the engineering department, because most staff in this department are experts in their work(Hickey et al 2005, pp.27-31). Having more discussions and communication with those...
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...Webster University Michael A. Kirby MNGT 5000 OB S1 2014 Management Spring I Term Paper Date February 27, 2014 Introduction: Bloomberg L.P. is a privately-held financial software, media, and data company. Bloomberg L.P. comprises approximately one third of the $16 billion global financial data market with estimated revenues of $6.9 billion (Shetty, n.p.). Bloomberg L.P. was founded by Michael Bloomberg with the assistance of Thomas Secunda, Duncan MacMillan, and Charles Zegar--with a 30% ownership stake put off by Merrill Lynch--in 1981 (Shetty,n.p.). The company provides financial software tools, such as analytics and an equity trading platform, data services and news to financial companies and organizations around the world through Bloomberg Professional Services--its core revenue-generating service. Bloomberg L.P. has grown to include a global news service, including radio, television, the internet and print publications (Shetty, n.p.). Its CEO during its formative years was Michael Bloomberg who exhibited an generally autocratic style of management. D.L. Rogers Corp. is a company based in Bedford, Texas whose primary business consists of owning 54 franchises of Sonic Corp.--the drive-in restaurants that are common in the U.S. Southeast. At Sonic's eateries--which accounted for $44 million in revenues for D.L. Rogers in 2012 — carhops rollerskate out to serve customers through...
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