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Cost over Run

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Submitted By rosewill
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For over a year, and $26 million over budget, the FBI’s computerized Sentinel case management system is finally up and running (project was expected to be completed in September 2009 but took 2 years extra (2011) to complete), according to reports. The project started in 2006 with a $425 million budget and after several delays; it was showcased on March 2012. Sentinel, is a digital records storage system that was designed to replace old fashion paper files. The program is also a web-based interface for the FBI employees to use to gather up documentations and reviews. The systems user interface was described as an appearance similar to Microsoft’s outlook email with event calendar, and RSS feeds for keeping up to date with changes to case files and search engines. The initial bill for the project was supposed to be $425 million but ended up costing $451 million. Sentinel was supposed to be up and running since 2009 but problem arise such as Lockheed Martin's role as the prime contractor being reduced, complaints from the Justice Department and IT related issues, the project got delayed by many months and is finally up and running.

Some lessons learned from the article are that one should not deploy new software on old hardware. According to one of the articles, during a four hour test, 743 users suffered two outages. The mistake was that the agency ran the test on the legacy hardware which was then forced to upgrade to a rollout. This caused many delays. Another lesson learned was that a private sector expertise was valuable. This was a turnaround for them because they hired Chad Fulgham who was a former vice president of IT with brokerage firm Lehman Bros and his expertise would help the BFI tremendously. Finally, another lesson learned was that commercial software plays a very important role. Critics said Sentinel would have gone smoother if only it had been

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