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Counting Seconds Measured - Closing Case

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Submitted By mariepedro14
Words 989
Pages 4
Case: Counting Seconds, Measuring Scans

Company Summary
Meijer is a family owned business that was founded in 1934. This company is one of the largest private companies operating 203 big stores in the Midwest, including Michigan, Illinois, Indiana, Kentucky and Ohio. Their corporate headquarters is located in Michigan. The company was named no. 19 in 2015 in Forbes Magazine. Their sales in 2014 were $15.75 billion. The company has a combination of grocery and general products for consumers to purchase. Meijer stocks about 120,000 items which is comparable to Wal-Mart’s product stock. Today brothers Hank and Doug Meijer, grandsons to the founder still run the company.
Facts
* Private owned business doesn’t have to answer to shareholders to make decisions * Too many products to manage and validate pricing * Revenue Focused eliminates customer service with the new performance program * Low pay scale and physically demanding job which attracts employment from people from the lower class neighborhoods which can lead to high turnover rate and lack of understanding in what it takes to run a business

Issues
Some primary issues are that the company has 76,000 employees to manage. This can remove the personal experience between the manager and the employee. Employees need to feel important and in a company where there are too many employees, the turnover rate is high. Another primary issue is that management has to enforce the company programs with the employees. This might not happen as the employees are focused on the new performance evaluation program and management could be slow to respond. The cashier being focused on the performance of their scanned items and the timer will take away from the personal connection with the customer. This program will have the employees feeling more stressed at work, which will affect their overall

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