...What is credibility? How do you determine if someone is trustworthy? And what characteristics deem an individual believable. These are all questions to consider when meeting someone new. Credibility is defined as the quality of being, reliable, trustworthy, and giving accurate information. Personally, I determine if someone is credible based off their actions and by looking at their track record. As the old saying goes, actions speak louder than words. An individual with a reputation for sticking to his or her word is likely to be considered credible. One is even more credible when showing empathy and understanding, while lacking the tendency to exaggerate or tell tall tales. I have shown myself to be credible throughout various times in...
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...Build credibility by building trust Company brands, like individual personalities, are based on behaviors and characteristics. The stronger the characteristics, the stronger the business brand image. Over time, these company personality traits become anticipated, expected and relied upon, forming an inherent “promise” between a business and its clients. Volvo built a reputation on safety. Rolex on prestige. Walmart on low prices. Companies have personalities just like people. The more defined the character, the more memorable the brand. Geico’s little guy coveys their affordability message “in 15 minutes or less.” With social media on the rise, and increased transparency on the web, brands can no longer hide out, manipulate or dictate the message. Actions speak louder than tweets. This requires a new level of authenticity and commitment to a company’s core values. What is your brand promise? Do you know it? More importantly, do your customers know it? Most companies, (especially start ups and entrepreneurs,) in an attempt to simply get by and “make it,” lose focus and promise too many things to too many people. It’s a we-can-do-it-all mentality that fears than any “no” will lead to a loss of business -- when in fact, it’s just the opposite. Saying no to incongruent clients and projects creates time and opportunity to say yes to the right ones. Common tag lines such as “No job is too big or small,” communicate little to nothing about your benefits...
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...use is called demonstrative communication, or non-verbal communication. It is the way that we look at one another, the way we stand, or the facial expressions we make when we like or dislike something. If you want to have a long lasting, positive relationship with someone, you must ensure that you have good communication between each other. This is crucial not only in our personal lives, but also in our professional lives. Actions Speak Louder Than Words When having a conversation with someone, it is possible to say one thing, but the person’s body language speaks something different. When this occurs, whether intentionally or not, it reduces trust and credibility between the sender and receiver. The way that you communicate with your body creates an environment in which two people let each other know that the time has come to communicate. You communicate using your body through eye contact, gestures or facial expressions. Sometimes you can send conflicting verbal and nonverbal messages. This is where the saying "actions speak louder than words" originates. Problems arise if you don't pay close attention to the nonverbal signals you send during communication. Body Language Your body posture can indicate your attitude towards a person. How you sit and stand communicates with others how you feel about them. Turning your back on someone sends a clear message that you want nothing to do with the other person. Crossing your arms over your chest could mean that you're...
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...Business ethics for corporate growth: A case study of Infosys in India “To achieve our objectives in an environment of fairness, honesty and courtesy toward our clients, employees, vendors and society at large” Mission Statement of Infosys. Starting in 1981 in Bangalore, India with seven colleagues who dared to dream and who were lucky to be among the first in the economic liberalization of India in 1990s, Infosys has crossed billion dollars in revenues in 2004.The company has maintained a consistent growth and built a global company providing turnkey software development. There are many businesses that succeed-the unique factor about Infosys is in just over two decades it has built a brand known for ethical standards both inside and outside in the marketplace. The hypothesis of this paper is that corporate ethics promotes and inspires competitive advantage in a burgeoning marketplace. Ethics in Corporate governance means the parameters which a company sets for itself for its functioning. Transparency and disclosures about accounts as well as other important issues have to be communicated to the stakeholders in a truthful and prompt manner. These build up confidence and trust in the marketplace. When issues like Enron and WorldCom hit the headlines, it is difficult to ignore business ethics. As consumers are getting increasingly aware of ethical issues, corporations have to respond to their concerns whether it is related to issues of environment, heath or any other...
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...How Demonstrative Communication Affects Perception BCOM275 May 10, 2012 How Demonstrative Communication Affects Perception Ever notice that when an individual is passionate about what that person is saying, hands and arms wave all about, emphasizing a point and conveying enthusiasm, or ever realize that when a person does not believe in what one is saying, body language echoes these feelings and becomes inexpressive (Lieberman, 1998)? When one mentions the word “communication”, the preliminary thought that comes to mind is almost certainly speech or a structure of verbal communication. Demonstrative communication involves utilizing senses other than hearing. Nonverbal modes of communication such as facial expression, body language, dress, and appearance are powerful devices for sending and receiving messages. These communication methods can be a substitute for a verbal message but frequently complement it to generate a complete message. Clothing and appearance can play a significant role in the perception of others. Years ago at a previous job, one author worked with an adolescent man who applied for a middle management position within the company. The employee was intelligent, hardworking, and personable. He never complained and his peers enjoyed his friendly demeanor. Unfortunately, despite these positive characteristics, this individual was not considered for the position he sought. This young man wore the same clothing several times a week. The clothing rarely...
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...“The leader of men in warfare can show himself to his followers only through a mask, a mask that he must make for himself, but a mask made I such form as will mark him to men of his time and place as the leader they want and need.” John Keegan, “The mask of command” The book “The mask of command” by John Keegan is one of the greatest collection about leaders separated in time and history space, and analyzing technical aspect of warfare of particular historical time related to Alexander the Great, Arthur Wellesley, U.S. Grant, and Adolph Hitler. The mask of command is a work based on facts, real events, real people, character description, styles, and places separated into four chapters and conclusion. The first chapter, “Alexander the Great and Heroic Leadership”, describe the life, personality and its achievements. Alexander, son of Philip II of Macedon would become known worldwide as founder of Hellenistic world and the most famous general of antiquity what no other could be before or since. The second chapter, “Wellington: the Anti-Hero” examine Wellington’s military career in Britain during the period of his exile in India to its peak of career the defeat of Napoleon at Waterloo. Moreover, John Keegan talk over Wellington’s numerous rewards and later achievements as Prime Minister of Britain. The third chapter, “Grant and Unheroic Leadership” is focused on military growth of Civil War General Ulysses S. Grant starting with the period of being solder to obtaining the position...
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...Communication is the process of exchanging messages, which are either verbally and nonverbally. In order to communicate there must be a sender. The sender is the person who sends the message. The sender encodes the message for the recipient to interpret and receive. The message is the key idea that the sender is trying to communicate. The recipient is the person who is receiving the message. This individual has to decode the message in which they interpret or make out what the sender is trying to communicate to them. Verbal communication consists of the words a sender chooses to use for their message. An effective verbal message should be brief and organized. If a sender is rambling or unorganized it will be difficult for the receiver to understand the message. A verbal communicator has to have the right tone and establish credibility in the beginning. An individual must give and receive feedback. When verbally communicating you have to speak objectively, clear, and consistently. Nonverbal communications is shown through feelings, emotions, attitudes, body movements, gestures, eye contact and more. For example, a person may communicate with people through facial expressions. An individual face expression can help a receiver to understand the tone of the conversation. A person’s face is a huge displayer of emotions. The eyes tell a lot about emotions as well. Posture can also tell a receiver how a sender is feeling. Feelings, emotions, attitude and more are displayed nonverbally through...
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...He again deploys theatrics to place anger, sadness and shock into Romans by displaying Caesar’s mutilated body and bloodied robe for all to see, which could certainly stir up anger, he also makes a point to point out that “the men who have done this deed are honorable.”, at this point it is clear that Antony uses their honor or lack thereof is a jest. He knows that Caesar's mutilated body will speak louder than any voice could, he claims; “I show you sweet Caesar's wounds--wounds that look like poor, speechless mouths!-- and they speak for me!” T his shows Antony knew for a fact that the gory scene would invoke emotions that could persuade stronger than any...
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...attentively and carefully is essential for effective communication. There is a difference between “listening” and “hearing”. Active listening means hearing with proper understanding of the message that is heard. By asking questions the speaker can ensure whether his/her message is understood or not by the receiver in the same terms as intended by the speaker. 3. Feedback The effectiveness of communication is measured through feedback. Communication is a two-way process. The communication is complete when the receiver understands the message. In case of face to face communication, immediate feedback by seeing the emotions and expressions on the face of the listener can be of great help to the communicator. There should be a follow up action to ensure that the message is rightly understood. All communications should be followed up to generate feedback. 4. Proper Medium Selection Wrong medium or inappropriate medium chosen for communicating a message will act as a barrier to communication. The medium and method of communication should be chosen carefully to suit the particular communication needs. On a shop floor you...
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...reveal that only 40% of employees trust what management tells them” (Cooper, 2008). Management at UITS has as a whole has created an atmosphere of distrust in our department. Upper management has created distrust by withholding information and/or restricting the downward flow of communication through our organization. Like the white house they prefer to “leak” information thru the grapevine than have open communication. “According to studies, the accuracy of “grapevine” information is 78 to 90 percent accurate. Gordon Allport and Leo Postman report that when the “grapevine” information is erroneous and cannot be verified, the results are often dramatic.” (Hanna & Wilson, 1998, p. 36). While this information is being leaked through the grapevine the employees are left to draw their own conclusions to decide if the information is accurate; until usually weeks later, management decides to let us in on the information. Upper management has also created a climate of distrust by the manner in which they conduct their meetings. In meetings with upper management no one, other than the person who called the meeting, is ever encouraged to give...
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...Is Future Leader Born or Made? Leaders aren’t born, they are made. And they are made just like anything else, through hard work. Like anything and everything in the world, leaders are also created by a lot of creativity, talent and time. A leader is molded through time together with effort and energy. There are certain things you must be, know and do which do not come naturally but are acquired through continual work and study. Definition of Leadership Leadership is a key ingredient and a vital component for management of an organization, an intangible quality that cannot be taught. Leadership is followership. A good leader leads and guides but does not push. In order to become a good leader, one must possess strong willpower, desire and an innate ability to inspire and motivate others. Leadership is a great challenge in life which makes learning a lifetime activity that is acquired through self-study and continual work. There is no magic for developing quality leaders because there is always more to learn and skills that requires improvement. Leaders improve and get better results by seeking feedback from higher management, subordinates and colleagues and uses it to modify their behaviour. Leadership manifests in projecting one’s expertise that gains the confidence and trust of others. Inspiring and motivating them to increase their level of commitment and aligning their vision for the betterment of an organization. Great leaders can emerge at any level of an organization...
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...conditions c. Prejudices d. All of the above ANSWER: d. All of the above 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both ‘a’ and ‘b’ N d. None of the above ANSWER: b. Oral 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard ANSWER: c. Persuasion 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above ANSWER: d. All of the above 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above ANSWER: a. Communication through speech 7. Diagonal Communication is basically the: a. Communication across boundaries b. Communication between the CEO and the managers c. Communication through body language d. Communication within a department ANSWER: b. Communication between the CEO and the managers 8. How to make Oral Communication Effective? a. By Clarity b. By Brevity c. By Right words d. All of the above ANSWER: d. All of the above 9. Direct Eye contact of more than 10 seconds can create: a. Discomfort & Anxiety b. Emotional relationship between listeners and speakers c. Excitement ...
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...Principles Mandatory September 2011 The Nestlé Management and Leadership Principles Principles Mandatory September 2011 Issuing authority Chief Executive Officer Target audience All employees Approver Executive Board of Nestlé S.A. Repository All Nestlé Principles and Policies, Standards and Guidelines can be found in the Centre online repository at: http://intranet.nestle.com/nestledocs Copyright All rights belong to Nestec Ltd., Vevey, Switzerland. © 2011, Nestec Ltd. In case of doubt or differences of interpretation, the English version shall prevail. Design Nestec Ltd., Corporate Identity & Design, Vevey, Switzerland Production Altavia Swiss Paper This report is printed on BVS, a paper produced from well-managed forests and other controlled sources certified by the Forest Stewardship Council (FSC). Table of contents 3 4 5 6 7 CEO message Nestlé – A people-inspired company Leading the “Nestlé way” A decentralised and aligned organisation A mutual commitment The Nestlé Management and Leadership Principles 1 2 The Nestlé Management and Leadership Principles CEO message Nestlé – over its long historical development from a small town operation to the world’s leading Nutrition, Health and Wellness company – has demonstrated an exceptional capability to adapt to an ever-changing external environment. The core values and principles that have guided this journey and are fundamental to our Company’s success are articulated in the Nestlé Management...
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...WHAT IS A BUSINESS REPORT AND HOW DO I WRITE ONE? Business reports can take different forms. Generally, they are concise documents that first inform by summarizing and analyzing key facts and situations and then make recommendations to the person or group asking for the report. One example—four small county hospitals are no longer covering their expenses and are costing taxpayers dearly. Each operates very differently from the others. Some legislators think the least profitable hospitals should be closed while some taxpayers think all four should be consolidated into one regional administrative unit. An independent task force is considering all the feasible alternatives and will make a final recommendation to the county. You have been asked to write a report to this task force. You have an array of data collected from the hospitals as well as information about the communities they serve and available literature on hospital administration to draw from. Before writing this or any report, you must ask yourself two important questions: 1. Who is my audience? (In business, this is likely to be either your supervisors or clients, such as the task force above, 1 who will read your report.) 2. What is my purpose? (This is what your readers need to know to do their job.) If you don’t understand your audience and purpose, you are not likely to create a report that meets the needs of those who will be reading it. AUDIENCE: In the example above, you must write your report...
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...Introduction Planning and implementing change is neither a fast nor easy process. It involves much planning and hard work in order to see the plan succeed. Due to the level of competition between organizations today, change is important to allow companies to not only survive, but stay competitive in their markets. Major corporations have failed due to the inability to recognize and respond to the need for change. With the amount of competition in each and every market out there, every company has to take advantage of every possible advantage they can get. Change, if recognized early enough, can not only keep a company competitive but can also give companies an advantage by seeing a possible opportunity that has not been seen by other companies in the same market. Company Overview The company that will be discussed in this paper is Storer Equipment Company Inc. The vision of Storer Equipment is, “We aspire to be the preferred partner pioneering innovative, sustainable solutions that provide energy efficient comfort, cost control and convenience” (Who We Are, 2012). Storer’s mission statement is, “As a trusted partner in our communities we strive to be industry leaders - professionals delivering sustainable, comprehensive, innovative and personalized solutions through teamwork, education and training” (Who We Are. 2012). At Storer Equipment, we are a commercial / industrial hvac company who prides ourselves in our abilities to effectively and efficiently take care of our customer’s...
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