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Critical Analysis of Apple Computers

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Submitted By devinxrob
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Week 8 Individual Assignment
Critical Analysis of Apple Computers
University of Maryland University College
December 1, 2015

This paper was prepared for AMBA 640, Section 9040, taught by Professor Stewart.

Executive Summary Apple, Inc. is one of the world’s most valuable and respected brands. People stand in line for hours and sometimes days, just to get their hands on the newest Apple device. How did Apple take over the technology business? What can we learn from their continued success? According to Forbes, Apple is worth over $741.8 billion (Forbes.com). Apple dominates the computer hardware and Smartphone industries by designing, manufacturing and marketing high quality products. Apple keeps up with the fast paced changes in technology, constantly offering updates and releasing new devices. The purpose of this analysis is to determine best practice and lessons learned to apply to enterprise information systems management. Through a thorough investigation of the organization, I was able to determine that Apple, Inc attributes a great deal of its success to its heavy reliance upon their customer relationship management (CRM) system. Apple puts its customers at its forefront and designs its practices and products around their wants and needs. Apple also depends on its enterprise resource planning tool, SAP. SAP is interfaced throughout multiple parts of the organization including order confirmations, shipment confirmations and inventory management, allowing Apple to function like a well oiled machine. Apple did not get ahead by selling more products than its competitors; instead they offer higher quality products at higher prices. The analysis of Apple taught me that quality supersedes quantity in information systems management. Though Apple has dominated the technology industry, they have made several mistakes that have also shaped the organization. Apple

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