Foreword HTT310 is designed to give students with broad aspects of Travel Agency Management. Students will be given knowledge and basic understanding on how agencies being established, organized and the various components that must be considered in the management of a travel agency. Mayflower Acme Tours Sdn. Bhd. (9199-T) (KPL 0596) Menara Mayflower, No 1, Jalan Metro Pudu 1, Fraser Business Park, Off Jalan Yew, 55100 Kuala Lumpur. Tel: +603-9232 1999 Fax: +603-9232 1998 Eden Tours & Travel Sdn. Bhd. (Co. No. 183304-M) KKKP No. 1655 1st Floor, No.290, Jalan Pudu, 55100 Kuala Lumpur. Tel: +603-2148 3880 (General & Tour) Tel: +603-2145 9880 (Ticketing) Tel: +603-2148 7880 (Agency Sales) Fax: +603-2148 7454 Email: sales@edenvacation.com Email: corporateenquiry@edenvacation.cm Complain Email: complain@edenvacation.com Suggestion Email: suggestion@edenvacation.com

Table of Content
Introduction to Star Cruise……………………………………………………………………….……3 SuperStar Libra…………………………………………………………………………….........3 Additional Information………………………………………………………….……….9
Introduction to Costa Cruise……………………………………………………………….…….....10 Costa Victoria…………………………………………………………………………………..10 Additional Information………………………………………………………………...18
Cruise Packing……………………………………………………………………………………..….19
Nautical Terms…………………………………………………………………..…………………….21
Conclusion……………………………………………………………..………………………………23
References…………………………………………………..…………………………………………24
Appendix…………………………………………………………….…………………………………25

Introduction to Star Cruise
SuperStar Libra

SuperStar Libra brings a world-class exclusive floating resort on the high seas that offers an impressive array of facilities, entertainment, recreational activities and services coupled with warm Asian hospitality, which have become the hallmarks of Star Cruises.
Ship fact Gross Tonnage | : 42,285grt | Number of Stabilizers | : 2 set | Length | : 216.3m/709.64ft | Bow Thrusters | : 2 | | | Stern Thrusters | : 1 | Width | : 32.64m/107.09ft | Full Satellite Navigation System | : 2 | Average Cruising Speed (knots) | : 17kn | Number of Cabins | : 703 | Maximum Cruising Speed (knots) | : 20kn | Passenger Capacity (based on lower berths) | : 1,870 |

Restaurants * Blue Lagoon (24-hour refreshment and snacks outlet) * Coconut Willy’s (Poolside bar) * Four Seasons Restaurant (Continental dining restaurant) * Lickety Splits (Ice-cream bar) * Mariners Buffet (International buffet restaurant) * Ocean Palace (Chinese family-style restaurant) * Pool Bar (Drinks and alcohol) * Taipan (Exclusive lounge and restaurant)

Entertainment * Skyline KTV (Open-style karaoke lounge) * Boomer’s (Discotheque) * Stardust Lounge (Show lounge)
Health facilities * Fitness Centre (Gymnasium, sauna and massage) * Golf Driving Range (Outdoor golf driving eyes) * Swimming Pool (Outdoor swimming pool) * Twin Hot Tubs (Jacuzzi) * Sports Deck (Basketball court, jogging track and shuffleboard)
Other facilities * Ports O’Call (Onboard shopping) * Photo Gallery (Photo printing service and souvenirs) * Internet Café (Internet surfing) * Beauty Salon (Hairdressing and beauty salon) * Activity Centre (Games loan centre)

Cabin Executive Suite

The suite can accommodate up to 4 people. It is approximately 315.27 to 384.92 square feet in size. There are 2 single beds, a double sofa bed and a King-size bed. The suite is located at Deck 7 and 6.
Junior Suite

This suite can accommodate 3 people. It is approximately 171.68 to 228.51 square feet in size. The suite is located at Deck 8.
Deluxe Oceanview Stateroom

The room can accommodate 2 to 3 people. Its approximate size is 128.52 square feet. There are 2 single beds and a Pullman bed in the L-shaped setup. The room is located at Deck 6, 7 and 8.

Ocean Stateroom with Window

This room can accommodate 2 to 4 people, with size approximately 108.71 to 128.52 square feet. The room is provided with 2 single beds and 2 pullman beds in the L-shaped setup.the room is located at Deck 6, 7 and 8.
Oceanview Stateroom with Porthole

The room can accommodate 2 to 4 people. The size of the room is approximately 110 square feet. It has 2 single beds and 2 pullman beds. This room is located at Deck 2.
Inside Stateroom

The room can accommodate 2 to 4 people. The size of the room is 103.12 t 168.88 square feet. There are 4 single beds or 2 single beds and 2 pullman beds. The room is located at Deck 2, 3, 4 and 6.

Additional Information

Star Cruise is a well known cruise line. One of the agencies in Malaysia that is affiliating with Star Cruise is Mayflower Acme Sdn. Bhd. This cruise departs every Sunday, with route from Penang, Phuket and Krabi and back to Penang. Star Cruise will stopover on every ports, so the passengers can have the chance to excurse the shore and tour around Phuket and Krabi with various tour packages offered by the cruise. This cruise have blanket visa. In term of currency used onboard, the cruise are using a “cashless system” by replacing it with a transaction card that is given when the passengers onboard. The price range for a cruise package is ranging from MYR 2,992 to MYR 4,138. The package will include five meals per day; breakfast, lunch, high tea, dinner and supper. However, for the passengers that prefer meals other than in the included package, there are other restaurants optional for passengers. There is a medical centre as for passengers whom maybe having seasickness or feel uncomfortable onboard. As for internet connection, there is a charge of MYR 0.56 per minute. Leisure vacations are not complete without entertainment. On Star Cruise, there are musical shows, which may have different theme for different period.

Introduction to Costa Cruise
Costa Victoria

Costa Victoria is the ideal ship for people who love design, elegance, symmetry of shapes and muted colours. It is fully refurbished with a style combination of a traditional nautical look with minimalist design, high value finishes and works of art.
Ship Facts Gross Tonnage | : 75,166grt | Ship Type | : Contemporary | Length | : 828ft | Cabin Handicapped | : 6 | Beam | : 105ft | Crew | : 828 | Draft | : 26ft | Passenger Capacity | : 1,928 | Speed (knots) | : 23.0kn | Hot Tubs | : 4 | Maximum Speed | : 22kn | Pools | : 3 |

Restaurants * Sinfonia * Fantasia * Bolero Buffet * Pool Grill * Terrazzo Grill * Pizzeria * Il Magnifico * Bars
Facilities
* Portobello Market Square * Internet Café * Library
Entertainment
* Festival Theatre * Concorde Plaza * Orpheus Bar * Bar Planetarium * Casino * Disco * Café Terrazza

Cabin
Category S – Suite
Decks: Rigoletto Deck
Occupancy: Sleeps 4 guests
A master bedroom with two twin beds that convert to a queen-sized bed, a guest bedroom with an upper Pullman-style bunk bed and Murphy bed, accommodating closet space, a private bathroom with whirlpool tub and shower, as well as an expanded sitting area with desk, vanity, drawer space, lounge furniture, and dining table. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service with a private butler.
Square Footage: 475 sq ft

Category MB – Mini Suite with Balcony
Decks: Rigoletto Deck
Occupancy: Sleeps 4 guests

Two twin beds that convert to a queen-sized bed, a separate bedroom with an upper Pullman-style bunk bed and Murphy bed, accommodating closet space, a private bathroom with tub and shower, as well as an expanded sitting area with desk, vanity, drawer space, and sofa. Each suite also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 442 sq ft
Category MS –Mini Suite
Decks: Rigoletto Deck, Butterfly Deck
Occupancy: Sleeps 4 guests

Two twin beds that convert to a queen-sized bed, a separate bedroom with an upper Pullman-style bunk bed and Murphy bed, accommodating closet space, a private bathroom with tub and shower, as well as an expanded sitting area with desk, vanity, drawer space, and sofa. Each suite also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 345 sq ft

Category B2 - Outside Stateroom with Balcony
Decks: Tosca Deck, Norma Deck
Occupancy: Sleeps 2 guests

Private veranda, two twin beds that convert to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a large sitting area with desk, vanity, drawer space, and sofa. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 198 sq ft

Category B1 - Outside Stateroom with Balcony
Decks: Tosca Deck
Occupancy: Sleeps 2 guests

Private veranda, two twin beds that convert to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a large sitting area with desk, vanity, drawer space, and sofa. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 198 sq ft
Category E4 - Outside Stateroom with Window
Decks: Otello Deck, Tosca Deck, Norma Deck, Butterfly Deck
Occupancy: Sleeps 2 guests, some sleep 3
Two twin beds that convert to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, drawer space, and sofa. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service. Some staterooms are equipped with an upper Pullman style bunk bed to accommodate a third guest.

Square Footage: 145 sq ft

Category E3 - Outside Stateroom with Window
Decks: Otello Deck
Occupancy: Sleeps 2 guests, some sleep 3 or 4

Two twin beds that convert to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, drawer space, and sofa. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service. Some staterooms are equipped with upper Pullman style bunk beds to accommodate a third or fourth guest.

Square Footage: 145 sq ft

Category E2 - Outside Stateroom with Window
Decks: Traviata / Manon Deck, Carmen Deck
Occupancy: Sleeps 2 guests

Two twin beds that convert to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, drawer space, and sofa. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 145 sq ft

Category E1 - Outside Stateroom with Window
Decks: Nabucco Deck, Boheme Deck
Occupancy: Sleeps 4 guests

Oceanview staterooms have a window with two twin beds that convert to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, drawer space, sofa, and two upper Pullman style bunk beds. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 145 sq ft

Category I5 - Inside Stateroom
Decks: Otello Deck, Tosca Deck, Norma Deck, Butterfly Deck
Occupancy: Sleeps 2 guests, some sleep 3 or 4

Inside staterooms have two twin beds that can be converted to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, and drawer space. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service. Some staterooms are equipped with upper Pullman style bunk beds to accommodate a third or fourth guest.

Square Footage: 119 sq ft

Category I4 - Inside Stateroom
Decks: Otello Deck
Occupancy: Sleeps 2 guests, some sleep 3 or 4
Inside staterooms have two twin beds that can be converted to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, and drawer space. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service. Some staterooms are equipped with upper Pullman style bunk beds to accommodate a third or fourth guest.

Square Footage: 119 sq ft

Category I3 - Inside Stateroom
Decks: Nabucco Deck, Boheme Deck, Traviata / Manon Deck, Carmen Deck
Occupancy: Sleeps 2 guests, some sleep 3 or 4

Inside staterooms have two twin beds that can be converted to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, and drawer space. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service. Some staterooms are equipped with upper Pullman style bunk beds to accomodate a third or fourth guest.

Square Footage: 119 sq ft

Category I2 - Inside Stateroom
Decks: Tosca Deck, Norma Deck, Butterfly Deck
Occupancy: Sleeps 2 guests

Inside staterooms have two twin beds that can be converted to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, and drawer space. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 119 sq ft

Category I1 - Inside Stateroom
Decks: Nabucco Deck, Boheme Deck, Otello Deck
Occupancy: Sleeps 2 guests

Inside staterooms have two twin beds that can be converted to a queen-sized bed, considerable closet space, a private bathroom with shower, as well as a sitting area with desk, vanity, and drawer space. Each stateroom also has its own interactive television with satellite, thermostat controlled air-conditioning, direct-dial telephone, hair dryer, mini bar, individual safe, complimentary continental breakfast, and 24 hour room service.

Square Footage: 119 sq ft

Additional Information
Costa Cruise is a famous cruise line in Europe. Eden Travel & tour is one of the agencies that is connected with Costa Cruise. Costa Cruise departs every Saturday from Singapore, Langkawi and Penang and back to Singapore. The cruise stopover every port so the passengers can have shore excursions by offered excursion package by the cruise. This cruise have blanket visa. There is a medical care onboard but passengers are advised to bring along their own medication and prescription for convenience. The cruise package price offered ranging from 949 USD to 2,099 USD per person. The package include 5 meals per day; breakfast, lunch, high tea, dinner, and supper.
On Costa Cruise, the currency used onboard is USD. Casino and gambling is very popular on the cruise, so most passengers will spend time in the casino.

Cruise Packing
Cruising has become much more of a casual vacation -- even on more formal lines. It's just plain economical to pack light. But to do so, you need to have a good sense of what kind of clothing and accessories you're going to need on your vacation. If you're wondering what to bring on your next cruise, here are the guidelines for what you'll need to pack.

The Female Wardrobe

First Things First: Short shorts are only appropriate on the pool deck or while working out in the fitness center. It also can be wear to lunch in the lido buffet. Bathing suits are even more limited and should be worn only at the pool.

The Daytime Guide: Good bets for indoor activities include walking shorts, slacks, jeans, casual skirts and sundresses. Outdoors, of course, swimsuits and oh-so-casual shorts or jeans and T-shirt ensembles are de rigueur.

On Shore: The most casual of clothing is appropriate.

Evenings: Cruise ships assign daily dress codes -- casual, informal, resort casual, formal -- that take effect in public rooms and restaurants from 6 p.m. onward (daytime is always casual). Normally, on a seven-night trip, there are two formal nights, a couple of casual evenings and between one and four semiformal occasions. For all but the most formal of evenings, resort casual is the common dress code. That means elegant attire, though not in the silk gown milieu.

The Male Wardrobe

First Things First: Consider khakis and a navy sport coat -- a can't-miss uniform when accompanied by everything from a polo shirt to (nice) T-shirt to an Oxford. This type of outfit can be wear just about anywhere but dinner on formal night.

The Daytime Guide: Shorts are pretty versatile. Jeans and casual khakis work, too. T-shirts and sports shirts go everywhere.

On Shore: Going too casual is considered disrespectful in many ports of call.The only caveat for men is the same as for women: On active shore excursions or beach days, ultra-casual is just fine.

Evenings: On some ships the passengers can rent a tuxedo. However, it is recommended that pack at least a suit and the shoes to match. Otherwise, on non-formal nights the khaki uniform works well.

Unisex Wardrobe

Sweaters and Jackets: Embrace the layered look. Rather than pack clothes for multiple temperatures, bring cardigans or jackets to wear over lighter layers if it gets cold.

Hats: Throw in a hat to protect against the sun and remember the sunglasses as well. Consider headbands, bandanas and scarves for practical and style concerns.

Shoes: Ladies especially should try not to pack a suitcase full of shoes. Try to bring styles that can serve multiple purposes.

Nautical Term * ABEAM - Off the side of a ship, at a right angle to its length. * AFT - Near or toward the rear of a ship. * AHEAD - Something that is ahead of a ship’s bow. * ALLEYWAY - A passageway or corridor. * ALONGSIDE - Side of a ship, when it is beside a pier or another vessel. * AMIDSHIPS - In or toward the middle of the ship; the longitudinal centre portion of the ship. * ASSEMBLY STATIONS - Allotted place for each person during a lifeboat drill or an emergency. The number of your station can be found on the rear of your cabin door together with all safety instructions. * ASTERN - At or toward the stern (back) of the ship. * BACKWASH - Motion in the water caused by the propeller(s) moving in reverse (astern) direction. * BELOW - Anything beneath the main deck. * BERTH - Space for anchoring or mooring a ship, a built-in bunk for sleeping. * BLAST - The sound made by a ship’s horn or whistle. * BOAT DECK - The deck on which lifeboats and other lifesaving gear are stowed. * BOW - The forward-most part of the vessel. * BRIDGE - Navigational command control centre in the forward part of the ship. * COLOURS - Refers to the national flag or emblem flown by the ship. * CABLE LENGTH - A measured length equaling 100 fathoms or 600 feet. * CHART - A nautical map used to navigate a ship. * DRAFT - Depth of water measured from the surface of the water to a ship’s keel. * DOCK - Berth, pier, quay or wharf. * FATHOM - Measurement of distance equal to six feet. * GALLEY - The ship’s kitchen. * GANGWAY - The stairway or ramp link between ship and shore. * HOLD - Store area for cargo and provisions. * KNOT - One nautical mile per hour. * LEEWARD - The direction away from the wind. * NAUTICAL MILE - One sixtieth of a degree of the earth’s circumference, equal to 6,080.2 ft. (land mile = 5280 feet) * PITCH - The alternate rise and fall of a ship’s bow, which may occur when the ship is under way. * PILOT - A person licensed to navigate ships through difficult waters, and to advise the Captain on handling the ship during these procedures. * PODS - Designed to provide both propulsion and manoeuvrability, they are large motors within a formed steel casing, suspended from the ship’s hull at the stern, each with a propeller at its forward end. * PORT - The left side of a ship when facing forward. * STARBOARD - The right side of a ship when facing forward. * STATEROOM - Your cabin on board is referred to as a stateroom. * STERN - The aft most part of a ship which is opposite the bow. * SWELL - A large wave that moves without breaking. * TENDER - A smaller vessel, often a lifeboat, used to transport passengers between the ship and shore when the vessel is at anchor. * WAKE - The track of agitated water left behind a ship when in motion. * WATERLINE - The line along the side of the ship’s hull corresponding to the surface of the water. * WINDWARD - Direction from which the wind is blowing. The opposite is leeward.

Conclusion
After completing this assignment, we learnt that there are various cruise lines available around the world. There are Star Cruise line, Costa Cruise line, Norwegian Cruise line, Disney Cruise line and much more. The cruise industry is progressing in a rapid rate and is becoming a new trend for tourists to enjoy their leisure time and vacations.
However, we noticed that this wonderful industry is still new to our country and not all of Malaysians can afford a trip in the cruise. The packages in the cruise are typically expensive and the prospect customers may think twice before booking a cruise trip.
All in all, the cruise ship is a new way of spending a leisure time with luxurious setting. It will definitely become the choice of tourists in the future.

Reference http://www.starcruises.com/en/home/ships/superstar-libra/introduction.aspx.Date visited: 7/8/2012 http://www.cunard.com/New-to-Cruising/Nautical-Terms-Explained/. Date visited: 31/7/2012 http://www.cruisecritic.com/articles.cfm?id=76. Date visited: 20/7/2012

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[ 2 ]. http://www.starcruises.com/en/home/ships/superstar-libra/introduction.aspx
[ 3 ]. http://www.cruisecheap.com/ships/costa-cruises-costa-victoria.html
[ 4 ]. http://www.cruisecritic.com/articles.cfm?id=76
[ 5 ]. http://www.cunard.com/New-to-Cruising/Nautical-Terms-Explained/