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Culteral Competency

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Submitted By mk1969
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CULTURAL COMPETENCY

Policy:
SCOPE: This policy impacts all staff and departments in National Psychiatric Care and Rehabilitation Services
PURPOSE: This policy demonstrates a commitment to a comprehensive linguistic and cultural competency plan and describes how it will meet the linguistic and cultural needs of the residents it serves.
The objectives of this policy include the following:
1. To ensure that National Psychiatric Care and Rehabilitation Services is aware of and identifies enrollees who may need additional resources to meet their cultural and linguistic preferences.
2. To ensure that National Psychiatric Care and Rehabilitation Services meets the language requirements of its client health plans and their State mandated requirements to provide enrollee materials in easily understandable formats, including special attention to the reading level requirements set forth. 3. To ensure that National Psychiatric Care and Rehabilitation Services meets the needs of enrollees who may require materials in additional formats such as large font, braille, audio recordings, etc.
4. To ensure that National Psychiatric Care and Rehabilitation Services meets the needs of enrollees in providing access to interpreters, onsite and offsite when speaking with National Psychiatric Care and Rehabilitation Services staff.
POLICY: National Psychiatric Care and Rehabilitation Services has developed a Cultural Competency Plan and training program to create an awareness of and sensitivity to the linguistic, disability-related, and cultural differences of our residents.
PROCEDURE:
1. All National Psychiatric Care and Rehabilitation Services staff must participate in Linguistic and Cultural Competency Training available through new employee orientation.
2. Staff trainings are held at least annually. Staff trainings will occur on an ad hoc basis at the request of

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