...or to any other Institution for the fulfillment of the requirement for any course of study. I also declare that no chapter of this manuscript in whole or in part is lifted and incorporated in this report from any earlier / other work done by me or others. Place : School of Business Studies Date : Certificate by Faculty Guide This is to certify that Ms. VIBHA SHIVHARE, student of BBA Batch 2012-14, Enrolment No 11SBSBBA126 has successfully completed his/her Research Project on ONLINE BANKING(topic). This Project Report is submitted in partial fulfilment for the award of Bachelors of Business Administration . His / Her work is original and authentic and to the best of my knowledge has not been copied from anywhere. I wish him/her all the best in life. (Ms. DEEPA CHAUHAN) Faculty Guide Table of Contents NO. CONTENTS PAGE NO. 1. i) ii) CHAPTER 1 INTRODUCTION OBJECTIVE OF THE STUDY 3-4 3 4 2. i) ii) iii) iv) v) vi) vii) CHAPTER...
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...Management Information Systems Laudon & Laudon Lecture Notes on Management Information Systems (Chapters: 1, 2, 5, and 9) 1. Concepts of MIS/IS 2. What’s New in Management Information Systems? 3. Digital Firm 4. Strategic Business Objectives of Information Systems 5. Information Systems (IS) Vs. Information Technology (IT) 6. Perspectives on Information Systems 7. Information System and its Functions 8. Contemporary Approaches to Information Systems. 9. Dimensions of Information Systems 10. Defining IT infrastructure: 11. Evolution of IT infrastructure 12. The IT Infrastructure Ecosystem 13. Types of Structured Business Information Systems 14. Systems That Span the Enterprise Concepts of MIS/IS: Management Information Systems: MIS means the whole network of systems which support the organization to manage their business affairs. • Many organizations have information systems that are entirely manual. Such systems are a subset of a wider class of systems, computer-based information systems, which rely on information technology as well as humans for their operational functions. IS need not be necessarily computer-based. Management information systems (MIS) deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm. As such, MIS is defined as the study of information...
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...Amazon.com Description of Organization, all subsidiaries and/or business units Amazon.com is a global company that has many subsidiaries around the world. Amazon employs over 88,000 people on all seven continents. It is one of the leading e-commerce companies found on the internet selling items from appliances, books, electronics, wine and everything in between. Whatever the consumer is looking for can most likely be found at Amazon.com (Amazon, 2013a) Amazon made its start by selling books to consumers that loved to read but very soon realized that if they offered more products it would appeal to more people and increase customer base along with profits. “Today more than two million small businesses, world-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon.com e-commerce platform (Amazon, 2013a).” One of the subsidiaries that Amazon has developed is its e-reader, The Kindle. Amazon was the first company to bring the e-reader into existence and drove other companies to develop similar products, such as the Nook by Barnes and Noble and other less popular e-readers. Amazon changed the way consumers read books, magazines, newspapers, and even watched movies and television all on one device (Amazon, 2013a). Another subsidiary is Amazon Cloud, which is a way for consumers to store books, movies, television shows, and even music in one place without having to take up the storage on one’s personal...
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...Ch.6 Telecommunications, the internet and wireless technologies Components of a simple network: • NIC (Network Interface Card): to incorporate any laptop to an existing network. • NOS (Network Operating System): to share network resources & route communications on a LAN. • Hubs & switches help route traffic on a network to the right computing device. • Router: when 2 or more networks are connected to each other, it sends data transmissions to the correct device from the internet. Digital Networking Technologies: 3 types, 1. Client/server computing: servers connect to many clients. 2. Packet switching: method of delivering data across a local or a long distance connection, it packages data in units (packets) which identifies intended recipient. 3. TCP(Transmission Control Protocol)/IP(Internet Protocol): a set of protocols to get data from one network device to another. Signal is the transmission of data. Analog signals can be converted into digital signals by using a modem. Analog signals are replicas of sound waves that can be distorted with the noise and drop the quality of transmission. Digital signals have a faster rate of transmission. LAN (Local Area Network): the topology (place) of a LAN can vary greatly, - Star: if the host computer goes down the whole network goes down. - Bus: all computers in the network are linked with cables and treated equally. - Ring: no central host PC, if one PC goes down the rest can still process data & transactions. WAN...
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...Internet & E-Commerce TABLE OF CONTENTS 1. Introduction ……………………………………………………………………………. 1 2. THE FAMOUS “INTERNET” ………………………………………………………….. 1 3. INTERNET MODEL FOR MARKETING SUCCESS ………………………………… 1 4. ADVANTAGES OF THE INTERNET ………………………………………………….. 2 4.1. Web Search Queries Predict Stock Market Trading Volumes …………….. 3 5. SUCCESSFUL WEBSITES …………………………………………………………….. 4 6. DISCUSSION …………………………………………………………………………… 5 7. CONCLUSION …………………………………………………………………………… 6 8. REFERENCES …………………………………………………………………………… 7 ABSTRACT Internet and Commerce relation is an interesting topic especially for researchers in the marketing field. It is a new way of marketing a product/service globally to the targeted market around the world. This paper introduces a new approach concerning Internet marketing in electronic commerce; showing how advertisers need this innovation to be successful. This also relieves marketing managers for more value added tasks such as marketing plans for better development of the company. Keywords - Internet marketing, innovation, E-commerce 1-INTRODUCTION Internet marketing (IM) is also known as digital marketing, web marketing, online marketing, or e-marketing. As the name states, it is the advertising of products or services over the Internet. However, it also implies marketing through the wireless media and through e-mail. Electronic customer...
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...CHAPTER 2:Global E-Business: How Businesses Use Information Systems Business processes: Workflows of material, information, knowledge Sets of activities, steps May be tied to functional area or be cross-functional Businesses: Can be seen as collection of business processes,may be assets or liabilities *Examples of functional business processes Manufacturing and production >Assembling the product Sales and marketing >Identifying customers Finance and accounting >Creating financial statements Human resources >Hiring employees *Information technology enhances business processes in two main ways: Increasing efficiency of existing processes * Automating steps that were manual Enabling entirely new processes that are capable of transforming the businesses * Change flow of information * Replace sequential steps with parallel steps * Eliminate delays in decision making *Types of Business Information System Transaction processing systems * Perform and record daily routine transactions necessary to conduct business * Allow managers to monitor status of operations and relations with external environment * Serve operational levels Management information systems * Serve middle management * Provide reports on firm’s current performance, based on data from TPS * Provide answers to routine questions with predefined procedure for answering them * Typically have little analytic...
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...The growth of the Internet, the globalization of trade, and the rise of information economies have changed the role of information technology in business and management. Information technology can be defined as " the hardware, software, telecommunication database management and other technologies used to store, process and distribute information" (Daft, 2003, p. 682). Information technology includes using information systems, network and Internet technology to conduct business electronically, in order to achieve new levels of efficiency, competitiveness, and profitability. Information technology is supplying the foundation for new business models, new business process and new ways of distributing knowledge. Companies are relying on Information technology to conduct more of their work electronically, effortlessly linking factories, offices and sales forces around the globe. Information technology and electronic commerce has changed the way people and organizations work in today's society. Information Systems Information systems, a major part of Information Technology have become essential for helping organizations deal with changes in global economies and the business enterprise. Information systems can be defined as " interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis and visualization in an organization"(Laudon & Laudon, 2004, p.8). Information systems provide firms...
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...ASA University Review, Vol. 4 No. 1, January–June, 2010 Measuring Service Quality: A Comparative Analysis Between Standard Chartered Bank and Dhaka Bank Mohd. Takdir Hossan* Abstract This study compares the quality of services provided by Standard Chartered Bank and Dhaka Bank Ltd in Bangladesh. The premise of the paper is that the quality of bank’s services would be contingent on the incentive structure under which these institutions operate. Since banks are not subsidized and depend on income from clients, they would be more motivated to provide quality services to clients to meet their needs more effectively and efficiently. This premise was supported. Customers’ perception of service quality and key demographic characteristics were also used to predict choice of banks. Key Words: Customers Expectation, Perception and Satisfaction Introduction The Jews in Jerusalem introduced a kind of banking in the form of money lending before the birth of Jesus Christ. The word 'bank' was probably derived from the word 'bench' as during ancient time Jews used to do money-lending business sitting on long benches. First modern banking was introduced in 1668 in Stockholm as 'Svingss Pis Bank' that opened up a new era of banking activities throughout the European mainland. In the South Asian region, early banking system was introduced by the Afghan traders popularly known as Kabuliwallas. Muslim businessmen from Kabul, Afghanistan, came to India and started money lending business in...
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...Haidar Year: Spring 2015 ACKNOWLEDGEMENT First of all I'm thankful to Almighty Allah who gave me strength for the completion of this project. Next, I'm heartedly thankful to my most respected and honored course instructor of Management Information System, Dr. Abdo Haidar who gave me an opportunity to do this project, and for his guidance, efficient teaching, and cooperation. . This study greatly acknowledges the cooperation and assistance of all those employees of McDonald’s, whose favors have helped me to precede my project, for that I'm very grateful. Table of Content 1. Executive Summary 2 2. Organizational Overview 3 3. Issue Analysis 12 4. Analysis of Information Systems 14 4.1 Customer relationship management 14 4.2 Knowledge Management 19 4.3 E-Procurement and McDonald’s 25 4.4 Supply Chain and Logistic Management Definition 29 5. Details Analysis of suggested Systems 35 6. Organizational Impact of Recent Systems 36 7. An overall analysis of organization 40 Conclusion: 42 Reference 44 Analysis of Mc Donald’s Information systems Executive Summary McDonalds is the world's largest chain of burger fast food and perhaps is one of the fastest and rapidly growing fast food chain restaurants in the world. It uses various Information Systems to thrive in a competitive marketplace of fast food industry. Some of the Information systems used by McDonalds will be described in detail in the report analyzing the benefits of each...
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...Networked Enterprise 1 Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165 Part Two Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project Information Technology Infrastructure 167 IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351 Part Three Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project Key System Applications for the Digital Age 353 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508 Part Four Chapter 13 Chapter 14 Chapter 15 Part Four Project Building and Managing Systems 509 Building Systems 510 Project Management: Establishing the Business Value of Systems and Managing Change 552 Managing Global Systems 592 Redesigning Business Processes for Healthlite Yogurt Company 629 International Case Study 631 Your Digital Portfolio 645 References R 1 Glossary G 1 Photo and Screen Shot Credits P 1 Indexes 11 iv Complete Contents Part One Chapter...
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...community (Knowledge community) specializing in offering access through its exclusive mobile application. It serves the people who seek information, and other contents (especially local contents). Most of the user of Qvenue is the youth population with smartphones and people wants get involved in virtual information and knowledge exchange. Qvenue now offers service only to the people of Bangladesh. Key to our success is that we provide a platform where people can post their queries, share their knowledge and views and engage in discussion. Qvenue offers convenient facility to its customer keeping in mind the fact is that most of the internet users access internet through mobile. Table: Market Analysis (approx.) Market AnalysisPotential customer | | 2013 | 2014 | 2015 | | Growth | | | | Non-mobile internet user | 12% | 80000 | 89600 | 1,00,352 | mobile internet user | 19% | 3,00,000 | 3,57,000 | 424,830 | Total | | 3,80,000 | 4,46,600 | 5,25,182 | Recent data shows that total of 2, 80, 00,000 active internet users in Bangladesh, of which 2,00,00,000 (71.43%) of them access them from mobile phone. (source: The Daily Janakantha, 30th march, 2012, Association of mobile operators of Bangladesh) Out of the six mobile operators of Bangladesh, 5 provide EDGE/GPRS GSM. The sole CDMA operator, Citycell offers EVDO. Qvenue targets to attract 1% of the conventional internet users and 1.5% of the cellular internet users in the first year of its operation. As internet penetration...
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...online design tools - Diversification of products and commercial tools. • 2005 = GROWTH - Growing revenue of 24% but decreasing of the profit margins - Strategic partnerships (Marks & Spencers) - Assortment of acquisitions (BookSurge) - High ranking in customer satisfaction survey (2nd) - Drugstore become a competitor - Hire product expert - Development of various facilities: Toxona... • 2006 = DECREASE - Amazon S3 (Simple Storage Service) - Alexa Internet (a subsidiary of Amazon) launched the Alexa Top Sites Service - Amazon Connect: allow authors to send messages to the readers - Start competition on the digital music market (Apple’s market) - Amazon “gold standard” in customer satisfaction for online shopping - Stay focus on global expansion (strategic plan) - Diminution of the turnover due to an unfavorable lawsuit against ToysRus.com - Negative impact on share price ($ 35 in 2006; highest value in 1999 $106,69,lowest $5.97 in 2001) - Strategy on three pillars, called “Customer Experience Pillars” which encompasses: Innovation-Selection-Price-Convenience - Opportunities: development of Internet, Asian market (3.6 billion inhabitants and about 56.4% of the world population) 2. What do you consider to be Amazon’s unique resources and strategic capabilities? a/ Amazon’s unique resources: As a online...
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...chain management (S CM), a management method to optimize internal costs and productivities, has evolved as an application of e-business technologies. SCM is a powerful strategic function capable of radically improving customer value propositions by the reengineering of intranet and internet-enabled collaborative channel partnerships. Latest developments in information technology have propelled the e-Supply Chain Management (e-SCM) concept to newer dimensions. In the past, neither markets nor products changed much over time, enterprises that gained initial superiority could leverage on, considerable resources and process knowledge, mature distribution channels, advertising and marketing clout, and the newest technologies, to maintain that lead. Today, it is evident that there is no such thing as sustainable competitive advantage and also that all advantages are temporary. The cause for the rapid acceleration in the erosion of competitive advantage in almost all the businesses can be traced back to the rapidly developing newer technologies. Still more deadly is the sudden growth of newer business models that have been quick in challenging the present leaders by leveraging on special competencies which permit them to invade the market and conquer the targeted customer segments better. This paper conducts an extensive literature review to identify the latest trends in e-SCM. It also attempts to study some of the issues associated with e-SCM along with their solutions and practices....
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...Case Study: Cisco Systems Cisco systems has developed a quality approach to satisfy his customers. The approach is published at: http://www.cisco.com/web/about/ac50/ac208/about_cisco_approach_to_quality_customer_success.html# customer needs Approach to Quality Executive Message |Dedication to customer success is a core value that affects everything Cisco does. We recognize that we must earn the right every day to continue to | |serve our customers. It is this understanding that drives our belief that Cisco's quality mission includes building and maintaining strong customer | |relationships and customer listening systems that in turn arm us with information to drive behaviors and change that increases customer value in our | |products, support and systems. Cisco's customer focus culture permeates every layer of the company, from CEO John Chambers to each individual | |contributor. | | | |Customer satisfaction is so important at Cisco that it is a direct and explicit component of employee compensation. We set yearly business objectives | |around customer satisfaction goals and initiatives. ...
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...INFO1400 Chapter 3 Review Questions 1. Which features of organizations do managers need to know about to build and use information systems successfully? What is the impact of information systems on organizations? Define an organization and compare the technical definition of organizations with the behavioral definition. Students can make use of Figures 3–2 and Figure 3–3 in answering this question. The technical definition defines an organization as a stable, formal social structure that takes resources from the environment and processes them to produce outputs. This definition of an organization focuses on three elements: Capital, labor, and production and products for consumption. The technical definition also implies that organizations are more stable than an informal group, are formal legal entities, and are social structures. The behavioral definition states that an organization is a collection of rights, privileges, obligations, and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution. This definition highlights the people within the organization, their ways of working, and their relationships. The technical definition shows us how a firm combines capital, labor, and information technology. The behavioral definition examines how information technology impacts the inner workings of the organization. Identify and describe the features of organizations that help explain differences in organizations’ use of information...
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