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Customer Satisfaction of Sjibl Ltd

In: Business and Management

Submitted By mhusain
Words 6510
Pages 27
Chapter I: Introductory Part

1.0 Introduction
Early banking system served mainly as depositors for funds, while the more modern system has considered the supplying of credit their main purpose. A bank not only accepts money or deposits, but also lends money and creates its own credit; Crowther (2009, Bank Foundation, 5th edition) has defined a bank as “a dealer in debts- his own and of other people”. Sawyers (2006, Fundamentals of Banking, 2nd edition) states, “we can define a bank as an institution whose debts (bank deposits) are widely accepted in settlement of other peoples debts to each other”.

Banks are financial institutions or financial intermediary that collect fund from people as deposit and lend this fund as loans and advances to the borrowers in different sectors of the economy against interest for certain period. Banks play a very important role in both national and international trade. Moreover, banks provide some other non-traditional services like factoring, issuing bank guarantees etc. which are very supportive to modern business.

In Bangladesh, there are government Banks, Private Banks and foreign Banks. Shahjalal Islami Bank Limited is one of the leading private sector commercial bank in Bangladesh.

1.1 Origin of the report
This report titled “Level of Satisfaction of Employees at Shahjalal Islami Bank Limited Regarding Compensation Package” is prepared for fulfilling a partial requirement of both the BBA and the internship programs. Shahjalal Islami Bank Limited is the host organization for the two months internship program which began on March 15th 2012 and ended on May 15th 2012. To prepare the report as an apprentice have taken necessary assistance from Ms. Nahneen Sultana who authorized me to prepare this report.

1.2 Importance of the study
Large Industry setup requires a huge amount of capital. But Bangladesh is poor

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