...Options for Square: Organic Growth Rewards • Continued Growth • Huge Unserved & Underserved market • Focus on core value dx and competency Risks • Might not be enough new customers to sustain growth • Already have scooped up early adopters • Risk being driven out by new disruptive technology • Highly imitable – startups and new entrants can copy • Organic Growth tends to push sustaining technologies upward relative to performance demanded by low end of market Reactions from Competitors • Copy-cats Organic Growth likely to drive technology improvement Companies must continually look for ways to take advantage of the opportunity they’re creating, or be vulnerable to resulting disruptive technologies. Options for Square: International Expansion Rewards • Massive untapped opportunities in other markets, engine for growth • Can focus on “best fit” markets • International Growth likely to accelerate technology improvement International presence allows for better fit for large, international retailers if pursuing Adjacency strategy. Risks • Existing established international market copy-cats, and new copy-cats will emerge. • Differing regulations or business environment, could require new features, development, versioning products, feature creep. • Partnership Risks, entering some markets without strong partnerships is highly problematic • High Capex Reactions from Competitors • Increase in the...
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...Factor Analysis |KMO and Bartlett's Test | |Kaiser-Meyer-Olkin Measure of Sampling Adequacy. |.723 | |Bartlett's Test of Sphericity |Approx. Chi-Square |403.853 | | |df |105 | | |Sig. |.000 | Table. 1 As the KMO value is greater than 0.6 we infer that the sampling size is adequate. |Extraction Sums of Squared Loadings | |Total |% of Variance |Cumulative % | |3.731 |24.875 |24.875 | |2.348 |15.656 |40.531 | |1.506 |10.040 |50.571 | |1.061 |7.072 |57.643 | | | | | | | | | | | | | | | | ...
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...occupies an important place in nation’s economy. It plays a pivotal role in the economic development of a country and forms the core of the money market in an advanced country. The commercial banks in India comprise of both Public sector as well as private sector banks. There are total 28 Public sector and 27 private sector banks are functioning in the country presently. Banks have to deal with many customers everyday and render various types of services to its customer. It’s a well known fact that no business can exist without customer. Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is unambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and service to service. The state of satisfaction depends on a number of both psychological and physical variables. BANKING INDUSTRY: AN OVERVIEW For centuries banks have played an important role in financial system of the country. The vital role continues even today although the form of banking has changed today with changing need of the economy and individuals. With expansion of trade and commerce, the concept of...
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...Business Research Report Implementation of Three Technological Advances Assessment Code: RWT1 Student Name: Student ID: Date: March 10, 2014 Mentor Name: Table of Contents Executive Summary 3 Introduction 4 Research Findings 5 Social Media (Foursquare and Twitter) 5 iPad Tablet 7 Square Reader 8 Recommendations 9 Conclusion 10 References 11 Executive Summary The purpose of this report is to investigate the possibilities of an instant increase in customer traffic and expediency in payment with our rollout of food trucks. As a competitor in the mobile food industry that caters to people on the move who do not have the time for a sit down meal, we have to focus on two specifics aside from a desirable food product: awareness for the customer to know where our trucks are going to be and keeping the line in constant motion. Within this report, I have included three different technological advances that have become widely used in the last five years that should be implemented to advance our organization to the forefront of the canteen business. All three advances are around five years in age, but have made dramatic progressions in their usefulness and purpose over the course of their existence. With everyone on the go, the need to have access to information in almost real time is paramount in this age. Social media plays a...
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...Logistics Services Term Paper on “A Study on Customer Perception about Professional Courier Services” Title of the study: This project is based on the topic ”A study on customer perception about the professional courier services ". Introduction: The Courier services in India have been growing considerably in recent years. This has resulted in the entry of many multinational courier company and consequently cut throat competition. In the changing scenario of modernization and sophistication it is very important and essential to invent and implement better marketing plans in order to improve quality of the services. Thus marketing success largely depends on the ability to anticipate buyer’s needs. Presently a great deal of awareness has been created in studying customer preference. Professional courier is one of the leading courier services in India. The study is undertaken to analyze customer perception about the Professional courier services. The study concentrates customer preference of Professional couriers as many of its competitors are offering similar services and features to satisfy customer needs and wants. Need of the study Customer is the king in the market. How to satisfy them is a big problem for every company. In order to know how customers could be satisfied, the need for the study arises: * How well the customer accept a service and with...
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...Assignment 1 - Hip to be Square Sonal Rewanwar Answer 1: The shift into the new mobile payment market started mainly with the advancements in wireless connectivity. The availability of cheap and readily available cellular and WiFi connectivity gave merchants an option to move from the restrictive and geographically limited wired point of sales. The major contributors to this shift were the four payment services using mobile payments that sprung up, namely, 1. 2. 3. 4. Premium Mobile SMS Based payments Direct Mobile Billing Mobile web payments NFC based payments Premium Mobile SMS Based payments: This service allowed for the payments of a purchase to be made via an SMS based service. The charges from the same were added in the users monthly bill or deducted from the prepaid account balance. Direct Mobile Billing: Similar to SMS based billing, this was an utility used on smartphones. This involved a two step authentication procedure to securely authorize payments from the smart phone.This did not require and credit card or bank accounts and the charges were levied on the customers mobile account again. Mobile web payments: Consumers made payments using internet based application or internet browser. Similar to Paypal this required credit cards/debit cards NFC based payments: This technology relied on RFID enabled chips or NFC enabled smartphones to communicate with the radio frequency enabled receiver. The payment information was wirelessly...
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...University’s Market Square is the main campus dining which offers a variety of food. Students in their freshman and sophomore years are obligated to buy a meal plan. There are seven dining stations that offer sandwiches, pizzas and pasta, grilled chicken and burgers, home comfort foods, international cuisine, and a soup/salad bar. For the existing “ing” words that relate to the Market Square, I would say that they are eating, drinking, chewing, feeding, and swallowing. The new “ing” words that I would incorporate into this experience are burgering, fooding, salading, and pizzaing. The Market Square is also a place where freshmen and sophomores get to interact and socialize with each other in order to enhance friendships and improve the student’s overall college experience. The Market Square should market themselves more as a “college experience” rather than just a regular dining hall. This is why I believe that the “ing” words that are being neglected are interacting, socializing, and entertaining. The new “ing” words that could be the basis of a greatly enhanced experience would be friending, togethering, eventing, and communiting. Finally, the principles of marketing that I would relate to this business is: Always put people first. This includes Staff, clients, prospects, etc. If you put the people first, everything else will fall in line. If you are a customer- oriented firm and in the case of the Market Square, make sure that the place is clean, customers are satisfied with...
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...Global Journal of Management and Business Research Volume 12 Issue 21 Version 1.0 Year 2012 Type: Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc. (USA) Online ISSN: 2249-4588 & Print ISSN: 0975-5853 A Study on Customer Preference and Satisfaction towards Restaurant in Dehradun City By Neha Joshi Abstract - India is in the midst of the restaurant revolution. The revenues hotel and restaurant industry in yr.2006-2007 increase of nearly 22 %...The eating habits of people are changing; the style of cooking and the ingredients used increased the popularity of Indian food all throughout....... Indian food had experienced a tremendous change, people started following cooking style and adopted eating habit according to their religion. At present Indian food is recognized all over the country...service quality is an attitude or global judgment about the superiority of a service, industries must achieve a quality service the exceed customer, expectation .service quality determine an organization success or failure, the satisfaction is a function of consumer, experience and reaction to provide behavior during the service encounter. The level of satisfaction may be influence by various attitudes from internal, external factor. The demand for food away from home is dramatically increasing. According to the 2003/04 Indian Household Economic Survey, the average weekly household expenditure on meals away from home increased from...
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...UNIVERSITY MKT 101 Term Paper | [Square consumer products] | Submitted To: Mashruha Zabeen Dept. of Business Administration Submitted By: Salma Parvin Mahim (2010-2-10-) Aninda ( Adiba( Sumaiya ( Zubair ( Shatil Hasan (2010-3-10-166) Executive Summery Square Group is one of the largest groups of Bangladesh who provides a large range of product & service to its customers. Square group has been founded in 1991 and competing in the international market since 2002 and it is still developing day by day. They have been producing quality product in cheaper price and they have a variety of products. The Square group has been living to their name and improving the image of Bangladesh in front of the world. They provide authentic information for their customers and are devoted towards customer satisfaction. We have learnt a lot of things from them and wish them good luck for their journey to prosperity. Table of Contents Title Page 04 05 10 12 15 15 17 19 20 12 22 23 1.0 Introduction 2.1 Objectives 2.0 Company Profile 3.0 SWOT Analysis of Square Consumer goods (Radhuni) 4.0 Competition Analysis 4.1 Identifying Competitors 4.2 Assessing Competitors 5.0 Marketing Mix 5.1Product 5.2 Product Quality 5.3 Price 5.4 Place 5.5 Promotion 6.0 Success Factor of Radhuni 7.0 End Note 1.0 Introduction SQUARE is a Bangladeshi industrial conglomerate...
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...consumer behavior in Malls vis-à-vis Mom & Pop shops, thesis PhD, Saurashtra University http://etheses.saurashtrauniversity.edu/id/eprint/96 Copyright and moral rights for this thesis are retained by the author A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This thesis cannot be reproduced or quoted extensively from without first obtaining permission in writing from the Author. The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the Author When referring to this work, full bibliographic details including the author, title, awarding institution and date of the thesis must be given. Saurashtra University Theses Service http://etheses.saurashtrauniversity.edu repository@sauuni.ernet.in © The Author A STUDY OF CONSUMER BEHAVIOUR IN MALLS VIS-ÀVIS MOM-&-POP SHOPS A THESIS SUBMITTED TO SAURASHTRA UNIVERSITY FOR THE AWARD OF DEGREE OF Ph.D. IN MANAGEMENT SUBMITTED BY AJAY D. SHAH ASSISTANT PROFESSOR, MBA PROGRAM OSHWAL EDUCATION TRUST MANAGED SHRI JAYSUKHLAL VADHAR INSTITTUE OF MANAGEMENT STUDIES JAMNAGAR-361 004 UNDER THE GUIDANCE OF Dr. PRATAPSINH L. CHAUHAN DEAN – MANAGEMENT FACULTY DEPARTMENT OF BUSINESS MANAGEMENT (MBA PROGRAM) SAURASHTRA UNIVERSITY RAJKOT - 360 005 SEPTEMBER - 2009 CHAPTER – 1 OVERVIEW OF RETAIL INDUSTRY IN INDIA 1.1 1.2 Introduction Types of Retail Chain 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.3 1.4 Food &...
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...The Lawyers & Jurists Career Upload Works Monthly Journals Set Up Business Home About Us Our Lawyers Our Clients Services Career Online resources Contact Us Here you are: The Lawyers & Jurists > resources > Industries > Supply Chain Management SYSTEMS of SQUARE PHARMACEUTICALS LTD. Supply Chain Management SYSTEMS of SQUARE PHARMACEUTICALS LTD. view with images and charts Supply Chain Management SYSTEMS of SQUARE PHARMACEUTICALS LTD. Introduction: Formally designed Commercial Department has been renamed as “Supply Chain Management” (SCM) in Mid July 2007. When only one Manager was guiding as Head of the Department but there was no gap for monitoring the officers’ activities. SCM started its journey with wider functions as a result it would divide into two folds – Local Purchase International Trade Manager for the new section take responsibility to supervise activities more effectively and efficiently. Number of potential individuals have joined in SCM who are doing there jobs with total satisfaction. DGM is guiding works of both the sections and Executive Director (Admin) is monitoring & advising overall activities monitoring. SCM has recently generated new SOP considering present work volume and business environment. And DGM is getting to the point all out support and cooperation of Manager – International Trade and Manager – Local Purchase. Presently about 42 people are working in SCM. SCM...
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...OF LIFE INSURANCE BY INDIAN CUSTOMERS Submitted by- MS. RUSHINA SINGHI Lecturer Amity Business School, I floor , F-I Block, Amity University Sector-125, Noida, Uttar Pradesh. M. 09999665534 e-mail rushina.singhi@yahoo.co.in MS. MEENAKSHI JAIN Student Amity Business School, I floor , F-I Block, Amity University Sector-125, Noida, Uttar Pradesh ACCEPTABILITY OF LIFE INSURANCE BY INDIAN CUSTOMERS ABSTRACT Insurance constitutes one of the major segments of the financial market. Insurance services play predominant role in the process of financial intermediary. Today insurance industry is one of the most growing sectors in India. There is lot of potential in the Indian Insurance Industry. There are many issues, which require study. The scope of the study of insurance industry of India would be very great as there are ongoing developments in the industry after the opening of the sector. The present study has been undertaken to identify the association between demographics of individual investors and their investment behavior and also analyzing the acceptance of insurance by them. The study was conducted using the survey method (Personal interviews and Telephonic interviews). Data was collected through a structured questionnaire from a sample of 150 respondents from Delhi. Factor and regression analysis and Cross Tabs was used to analyze the data and identify the effect of customers’ perception about the quality...
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...to 50,000 square feet, with some stores exceeding 80,000 square feet. Bed Bath & Beyond combines superior service and a huge selection of items at everyday low prices within a constantly evolving shopping environment that has proven to be both fun and exciting for customers. Feinstein and Eisenberg, co-chief executive officers, founded “Bed n Bath” in 1971. Through their small chain of stores, they sold bed linens and bath accessories in the New York-New Jersey area. In 1985, Feinstein and Eisenberg began a shift away from the small specialty-store format to a superstore format where they saw greater growth opportunities. The superstores carried a full-line of both domestic merchandise and home furnishings. Reflecting the new format, the company’s name was changed in 1987 to its current Bed Bath & Beyond. BBBY’s Business Strategy BBBY’s strategy consisted of three major components. First, BBBY delivered outstanding value by offering name brand and better quality merchandise at every-day low prices. Its prices were 40 percent below department store prices and even lower than department store sale prices. Second, the superstore format enabled the company to offer a huge selection of merchandise with both breadth and depth in its product lines and 30,000 SKUs (stock keeping units). Last, BBBY provided well defined superior service from the time the customer drove into the parking lot to the time they left the store, and even when the customer returned merchandise...
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...Introduction McDonalds is one of the best known brands worldwide. It is a fast food restaurant that primarily sells hamburgers, cheeseburgers, chicken products, french fries, breakfast items, soft drinks, milkshakes, and deserts. Many people just don’t have the time to sit at a restaurant for hours and order food that will cost them a fortune. Everything in New York City cost money and is expensive, opening a McDonalds restaurant in Times Square will give many customers the option of going to a restaurant or just stopping by McDonalds to get something quick and cheap to eat. I will not only provide fast food, my restaurant will also have an entertainment center for children and adults that chose to sit in and eat. In my report I will convince you why it will be very successful and why I decided to open a McDonald’s franchise. I will also give you an overview of my business, its competition, and how I will run it. My McDonalds will not be like any other McDonalds; I’ve worked at McDonalds for a few years as a manager and will take a whole new approach in running this McDonalds. Business Overview I chose to start a fast food restaurant that will not only provide fast food for those on the go but will also entertain those that choose to sit in. I thought of opening my own fast food restaurant but I much rather open my own McDonalds franchise. I opened my own McDonalds franchise through the McDonalds Corporation. My business will be run like every other McDonalds but...
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...“Service awareness status of Grameenphone subscribers which leads a better customer experience" BRAC Business School Internship report on “Service awareness status of Grameenphone subscribers which leads a better customer experience" Submitted To SYEDA SHAHARBANU SHAHBAZI Senior Lecturer BRAC Business School BRAC University Submitted By ANIMASH MALLICK ID: 07204039 S U B M I S S I O N D A T E: JANUARY 16, 2012 Letter of Transmittal 16th January, 2012. Syeda Shaharbanu Shahbazi Faculty BRAC Business School (BBS) BRAC University, Dhaka. Subject: Submission of Internship Report on “Service awareness status of Grameenphone subscribers”. Dear Madam, Here is my internship report on “Service awareness status of Grameenphone subscribers” which you approved as my research topic. Though this report, I have tried to focus on the company background, performance, case studies along with the research on the aforementioned topic. Now, I am looking forward for your kind appraisal of this project. I hope that you will enjoy reading the report paper as much as I had enjoyed doing it. Thank you very much, for giving me such an opportunity to complete such an interesting project. Sincerely Yours, ________________ Animash Mallick (ID: 07204039) Acknowledgement This report would have been impossible without the valuable contributions and limitless help of several individuals. First, my thank goes to the Almighty God for giving me the grace to finish this project...
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