I believe that providing good customer service is connecting with your customers where they are, being efficient in doing that, and having a full view of all what they need to do. In providing the best customer service, an employee needs to be well aware that he/she is accountable for his/her actions and decisions, and he/she can neither pass the buck nor pass the blame to someone else. This leads to an important quality of productivity which plays an important role in customer service. Productivity' is about how well an employee combine resources to produce the best customer service. It is important to have this skill because it benefits the customer, the company and the work force.
Productivity in the workplace often translates into good customer service and interaction, which basically is the key to satisfying customers. This can be used to gain the loyalty of consumers and meet their needs. When a customer is loyal they will market the business to others for you, through word of mouth, which is a marketing advantage coming out of high levels of productivity. The employees themselves are an investment by the firm and like any investment, they should yield a healthy or worthwhile return to the company. Therefore, when employees are highly productive the company achieves its goals of investing in them in the first place. Next, when a firm is highly productive it becomes successful eventually, and because of this, incentives are bound to be made available to the employees. These include pay raises, bonuses, and medical insurance and so on. This will also motivate employees and gives them more job opportunities as the company