Acknowledgement
Table of Contents
List of Figure
Abstract
TABLE OF CONTENTS
CHAPTER 1 : INTRODUCTION
1.0

Background

1

1.1

Problem Statement

2

1.2

Research Question

3

1.3

Research Objectives

3

1.4

Research Scope

3

1.5

Target Audience

4

1.6

Definition of the term

4

1.6.1

Wayfinding

4

1.6.2

Visual

4

1.6.3

Library

5

1.6.4

Public Library

5

1.6.5

Academic Library

5

1.6.6

School Library

5

1.6.7

Special Library

6

1.7

Conclusion

6

CHAPTER 2 : LITERATURE REVIEW
2.0

Introduction

7

2.1

Wayfinding

7

2.1.1

Wayfinding-focused library research

7

2.1.2

Indoor Wayfinding Problem

8

2.1.3

Library Wayfinding Problem

9

2.2

Process of Wayfinding

9

2.3

Factor Influence Wayfinding Performance

10

2.3.1

Visual Information

11

2.3.2

Verbal Information

11

2.3.3

Spatial Information

12

2.3.4

Differentiation

12

2.4

Conclusion

13

CHAPTER 3 : METHODOLGOY
3.0

Introduction

14

3.1

Research Design

14

3.2

Data Collection Technique

15

3.3

Data Analysis Method

17

3.4

Conclusion

17

CHAPTER 4 : FINDING AND ANALYSIS
4.1

Introduction

19

4.2

Interviews

19

4.3

User Shadowing

21

4.4

User Journey-Mapping

24

4.5

Experience Prototyping

27

4.6

Summary

29

CHAPTER 5 : RECOMMENDATION
5.1

Introduction

30

5.2

Icon Design

31

5.3

Typography

32

5.4

Color

33

CHAPTER 6 : CONCLUSION
6.0

Conclusion

34

REFERENCES

35

APPENDIXES

40

List of Figures
Figure 4.3.1 User Shadowing Process on 1st Respondent, Ms. Nabilah Huda
Figure 4.3.2 User Shadowing Process