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Decision Making: It's Not What You Think

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Decision Making: It’s Not What You Think

Decision Making: It’s Not What You Think
Henry Mintzberg, MIT Sloan Management Review (2001)

This essay’s purpose is to summarize Henry Mintzberg’s and Frances Westley’s article about decision making and possible approach methods that individuals and organization can choose to be used in problem solving depending on the nature of the issue. The first part will sum up the main ideas of the article, including main theories and practical advises that the authors are recommending. The second part of the essay will present some criticism towards the article and its theoretical framework and arguments.
Main ideas and a summary of the theory
Decision Making is a traditional area of interest in every business school and company. How are decisions actually made? Are they rational or just products of individuals’ personal opinions? Should they even be based on what is called as rational thinking? Henry Mintzberg and Frances Westley tried to tackle this problem of how decisions should be made in their essay Decision Making: It’s Not What You Think, published in MIT Sloan Management Review (2001). They challenge the traditional approach of logical problems followed by step-by-step solutions. The researchers argue that there are a whole bunch of different types of problems in need of different approaches. The common type of decision making follows a clear pattern. First step would be defining the problem. Secondly, one needs to diagnose the causes of the problem. Third step is deciding the best approach or treatment to it. Finally, there should be implementation according to the solution reached. This kind of approach is suitable for solving problems that are clear and structured. Mintzberg and Westley argue that many decisions are way beyond those requirements because of their complex and unstructured character. Therefore, they

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