...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Brandi Cook University of Phoenix Gap Analysis: Global Communications In this paper I will discuss issues and opportunities that Global Communications are faced. There is an examination of stakeholder perspectives and ethical dilemmas. A brief statement of vision is presented in the paper. A gap analysis was performed and discussed. Situation Analysis Issue and Opportunity Identification Global Communications was faced with a problem; Global is currently are currently in a market that overridden with competition. In the effort to compete in the market and to increase profitability, Global Communications will implement a new strategy. The strategy will introduce new products and services and put into action a cost-cutting plan. The plan will close domestic cal centers and open new, cheaper call centers in India and Ireland. Global Communications plans to market itself aggressively in the international market. Global Communications prospectively could move into the international market while lowering cost, thus, making GC profitability increase. Another issue Global Communications faces when GC moves some technical call centers to India and Ireland most of the domestic call centers will be downsized. Some current call center representatives can be relocated can expect to take an average 10% salary cut. Many of the employees will lose their only source of income. Katrina Heinz...
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...scrutiny from all sectors including Wall Street, the public, and media. Despite the company’s efforts to reduce cost by employing price cuts, these challenges continue to affect the corporation’s profitability (University of Phoenix, 2011). Furthermore, Classic Airlines’ corporate culture has become dysfunctional. The company stood stagnant while looking for ways to implement new strategies particularly when faced with challenges. To be successful and to meet the challenges, Classic Airlines will need to use the problem solving approach, which will entail employing the nine-step model. The company will need to use its internal resources and survey external marketing options to locate profitable solutions. This paper will utilize the nine-step approach to address Classic Airlines’ issues and defined the best ways to reach to desirable end state. Step One: Describe the Situation The first step in problem solving is to describe the issue. “Defining the right problem the right way is both the most difficult and...
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...Gap Analysis: Global Communications Albert Einstein said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” This concept is one that must be taken into consideration by Global Communications when deciding on how to best overhaul/steam line the company to be able to produce a quality product. The end goal is to become a competitive powerhouse within the global marketplace. This will negate the certain demise of GC due to a lack support from stakeholders, insuring that the company does not have to shut down completely. Such an overall will demand careful attention to all stakeholders involved. Global Communications must take the time needed to get to the root of the problem. Recovering from the current state of destruction will mean making decisions that may not be supported initially by all parties involved. It is in these areas that GC must strive to maximize the communication process of transmitting an effective message that the company understands the concerns and questions of each stakeholder. Furthermore, GC must strive to minimize the amount of noise that will act as barrier blocking the desired communication from achieving the goal of smooth transition and plan acceptance by all. (McShane,Von Glinow, 2005) Situation Analysis Issue and Opportunity Identification The decision to outsource work to India and Ireland has been made my Global Communications as an attempt to produce a better...
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...Problem Solution: Global Communications MBA500 Deborah Elver August 27, 2005 Problem Solution: Global Communications This paper will apply the nine-step problem solving model to the scenario involving Global Communications. It will provide the background, define the problem, describe end-state goals, identify and analyze an alternative solution based on benchmarking, examine associated risks, provide an optimal solution and implementation plan, and evaluate the results. Situation Background (Step 1) Global Communications (Global), a telecommunications company, is faced with lack of consumer confidence and economic pressure. Senior management has developed an aggressive plan to hit the market with new services and an alliance with a satellite provider. They have also identified cost-cutting measures with hopes of increasing profits. In order for the plan to come to fruition, they will market on an international level with the goal of becoming a truly global resource. Subsequently, this development plan has created several challenges (UniversityElver, 2005). Issue Identification Several challenges or issues have been identified including—but not limited to—globalization and competition, building market share and alliances, reducing and relocating staff, outsourcing technical call centers to Ireland and India, and the lack of communication to Union and stakeholders. The lack of communication to Union and stakeholders regarding this initiative...
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...time-sensitive: the entity’s leaders, not to mention investors, demand consolidated financial statements, earnings and projections as soon as possible. Additionally, a majority of the potential gains from a merger cannot be achieved without committed support from Finance. Many companies recognize this challenge and give substantial attention to financial integration soon after announcing the deal. However, this urgency creates its own problems. Under time pressure, finance professionals will feel rushed to combine disparate numbers and harmonize divergent processes. If they do not yet have a clear vision of the new company’s future state, they may implement manual temporary work-arounds, such as preparing manual reconciliations of customer accounts, that require incremental work effort, cost and risk to Finance. By focusing only on interim integration work and not considering the future state in parallel, many companies risk that the manual interim state will one day become the future state. Maintaining disparate and manually integrated systems limits opportunity for future standardization and cost reduction, thereby preventing promised synergy capture. Only through proper investment in process and system automation, such as integrating financial and management reporting processes and tools, can the cost of Finance be reduced, service levels to the business be optimized, and finance function synergies be realized. Companies who implement temporary manual solutions to integrate the...
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...Top 10 Project Management skills The top 10 project management skills Projects, by definition, have specific start and end dates. Other characteristics of a project include a defined scope, finite budget, specific end results (or deliverables), and assigned resources. Another characteristic of a project is that the work is unique. Even if one project is similar to another, it’s not exactly the same because circumstances change and things are always different when you’re dealing with people. One of the primary roles of managers is to manage the work process. While small projects don’t necessarily require much knowledge of project management or much project management discipline, as a project gets larger, there is more need to utilize formal processes and techniques. Different project management methodologies organize and structure these processes in various ways. The goal for this project management primer is to examine 10 basic skills of project management: 1. Define the project 2. Plan the work 3. Manage the workplan 4. Manage issues 5. Manage scope 6. Manage risks 7. Manage communication 8. Manage documentation 9. Manage quality 10. Manage metrics In general, if you can master these areas, you can succeed in most projects. Project work vs. project management Notice that the list doesn’t include analysis, design, testing, or implementation. Those who have worked on projects probably know that they typically include analysis and testing. However, there...
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...Introduction This chapter reviews the body of literature that is relevant to the research objectives. Since the main focus of the study is on the importance of guided reflection and reflective training to promote student teachers’ critical reflective thinking, it therefore, seeks to address the underlying premise of reflective practice, the defining terms as well as the related studies so far in the area of interest. 2.1 A Perspective of Effective Teaching The concept of effective teaching underpins the goal of this research study. According to Arends (1994, p. 9), effective teaching is defined by four sets of attributes namely knowledge-base, repertoire, reflection and life-long learning. These four attributes of an effective teacher are illustrated as follows: * Effective teachers have control of knowledge bases on teaching and learning and use this knowledge to guide the science and art of their practice. * Effective teachers command a repertoire of best teaching practices (models, strategies, procedures) and can use these to instruct children in classrooms and to work with adults in the school setting. * Effective teachers have the dispositions and skills to approach all aspects of their work in a reflective, collegial, and problem-solving manner. * Effective teachers view learning to teach as a lifelong process and have dispositions and skills for working toward improving their own teaching as well as improving schools. (Arends , 1998, p. 9) Repertoire ...
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...Chapter 1 THE PROBLEM AND ITS BACKGROUND This chapter presents the introduction of the study, research and conceptual framework, statement of the purpose, significance of the study, scope and limitation and definition of terms. Introduction of the Study For more than 400 years, the Philippine educational system has been in constant change. From the show- and- tell method of our ancestors to today’s information age, schools have been adapting to the needs of the times. Likewise, since the formal introduction of free education during the American occupation to the recent Secondary Education Curriculum (SEC), the integral parts of our curricula have always been tailored to the needs of students (2010). In these changes, subject area content, teaching methodology and approaches, and instructional materials preparation are at the helm of constant revisions. Iringan as cited by Concepcion (2010) states, “to help the students cope with the rapid changes to understand and to succeed in the workplace we must design a curriculum oriental for tomorrow”. Curriculum Development is a monumental task. In a politically active community it’s like treading water in a hurricane while wearing concrete boots. In the present education scene, political action is the vogue; from outright lobbying to incidental persuasion, a school district’s curriculum is politically manipulated. Curriculum workers must learn how to function adroitly in such a political atmosphere (Hough, 1978). Philippine...
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...without sacrificing this core value (Harrison, 2014). This is very important: The continued development and growth of Whole Foods must maintain this core philosophy. The platform for value creation is rooted in market share growth and consistent and well defined organizational philosophy (Deshpande, R. & Webster, F. 1989). Keeping Whole Food’s core philosophy in mind, strategy for growth of the business and recapturing of market share are the primary goals of this analysis. The supermarket and “other grocery” markets within the United States continues to rise year over year. The increase in sales numbers between 2013 and 2014 was 3.6% or approximately $19.74 billion. This is a significant amount of increased spending and shows potential opportunity for market growth. The following graph indicates the steady growth pattern in the grocery market, with the only flat areas existing after the terrorist attacks on September 11,...
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... IMI, New Delhi | | | TABLE OF CONTENTS S. No. | Topic | Page No. | 1. | Defining Change Management | 3 | 2. | A brief history of Change Management | 3 | 3. | Why do Change Management? | 4 | 4. | Challenges for Change Management | 5 | 5. | ADKAR Model | 7 | 6. | Kotter’s 8 step change model | 8 | 7. | Lewin’s 3 stage model of change | 8 | 8. | The change curve | 9 | 9. | Framework for managing change | 11 | 10. | Transition and Transformation Activities | 17 | 11. | Project structure Delivery Side model | 18 | 12. | Pros and Cons of Change Management | 19 | 13. | Conclusion | 21 | ACKNOWLEDGEMENT I would like to use this opportunity to express my gratitude to everyone who supported me throughout the course of this CIP project. I am thankful for their aspiring guidance, invaluably constructive criticism and advice during the project work. I am sincerely grateful to them for sharing their truthful and illuminating views on a number of issues related to the project. I express my warm thanks to Mr. Adil Hassan for his support and guidance at Mercer. I would also like to thank my project external guide Ms. Mamta Mohapatra and Ms. Soni Aggarwal from International Management Institute and all the people who provided me with the facilities being required and conductive conditions for my CIP project. Thank you, Raunika Rawat Defining Change Management: Change Management is a common buzz word in today’s businesses. With constantly...
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...expanding size and complexity of the application portfolio, poor license management, rising total cost of ownership and increasing inflexibility — are challenging many organizations to adapt to the rapid changes in the business environment. Many IT organizations are working to lower the percent of the budget spent on operations and maintenance, which tends to hover at 70% or above, according to industry estimates. This paper provides a methodical approach, with embedded critical success factors, for application portfolio rationalization. It also describes a robust model for assessing the business value, technical health and strategic fit of the application estate, as well as prescribed solutions, such as decentralization of the software/application procurement function and other overlooked components of cost avoidance in the portfolio. A comprehensive approach allows organizations to utilize the residual business value of the existing portfolio, which frees key resources and funds to support a focus on high-value opportunities. Application portfolio rationalization leads to other cost and business benefits realized through quick cost savings, reductions in total cost of ownership (TCO), heavier reliance on more flexible Op-Ex models, maximization of ROI to drive long-term business value and architectural alignment. If executed correctly, our approach eliminates functional overlaps and ensures stricter compliance with regulatory requirements and alignment with...
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...Running head: RISK MANAGEMENT AND PROBLEM MANAGEMENT RELATION The effectiveness of the relationship between risk management and problem management of a compromised UNIX operating system CSMN 655 Computer Security, Software Assurance, Hardware Assurance, and Security Management Abstract Risk management is an ongoing, continuous process whose purpose is to identify and assess program risks and opportunities with sufficient lead-time to implement timely strategies to ensure program success. The entire risk management process balances the operational and economic costs of protective measures and contributes to mission capability by protecting the systems and the data that support the organizational mission from both deliberate and unintentional compromise. Computer security problem, or incident, management is an administrative function of managing and protecting computer assets, networks and information systems. These systems continue to become more critical to the personal and economic welfare of our society. Organizations must understand their responsibilities to the public good and to the welfare of their members. This responsibility extends to having a management program for reacting to system breaches, if and when they occur. Incident management is a program which defines and implements a process that an organization may adopt to promote its own welfare and the security of the public...
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...head: INTERCLEAN INC-STRATEGIC ALIGNMENT-MBA-530 InterClean Inc-Strategic Alignment-MBA-530 Brian R. Duncan University of Phoenix February, 2008 InterClean Inc-Strategic Alignment-MBA-530 Introduction In developing human resources (HR) management approaches to the InterClean Inc. scenario, fundamental principals are necessary for the completion of a unified plan. The creation of business unit interdependence, based on a central company vision that is communicated throughout the organization is considered the primary key to achieving sustained competitive advantage. Rather than viewing the InterClean Inc. transition as a problem, this paper attempts to organize the process as an enterprise opportunity to address real issues necessary for the new products/services campaign. Included in this analysis through the 9 step PBL model, are concepts meant to support informed business decisions that have proven to help real world companies succeed in growing from change proposals, to achieving and maintaining effective HR practices. Describe the Situation Restructuring the framework of InterClean Inc. requires an organizational commitment towards accomplishing new objectives. The main focus for management should be to communicate clearly with all departments how important operational effectiveness and strategy is, for making the products services vision work. Each business unit must be aware of the necessity for activities to interrelate, while consistently accomplishing...
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...Inc-Strategic Alignment-MBA-530 Brian R. Duncan University of Phoenix February, 2008 InterClean Inc-Strategic Alignment-MBA-530 Introduction In developing human resources (HR) management approaches to the InterClean Inc. scenario, fundamental principals are necessary for the completion of a unified plan. The creation of business unit interdependence, based on a central company vision that is communicated throughout the organization is considered the primary key to achieving sustained competitive advantage. Rather than viewing the InterClean Inc. transition as a problem, this paper attempts to organize the process as an enterprise opportunity to address real issues necessary for the new products/services campaign. Included in this analysis through the 9 step PBL model, are concepts meant to support informed business decisions that have proven to help real world companies succeed in growing from change proposals, to achieving and maintaining effective HR practices. Describe the Situation Restructuring the framework of InterClean Inc. requires an organizational commitment towards accomplishing new objectives. The main focus for management should be to communicate clearly with all departments how important operational effectiveness and strategy is, for making the products services vision work. Each business unit must be aware of the necessity for activities to interrelate, while consistently...
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...AU/ACSC/0607C/97-03 UNDERSTANDING THE IMPACT OF CULTURAL DIVERSITY ON ORGANIZATIONS A Research Paper Presented To The Research Department Air Command and Staff College In Partial Fulfillment of the Graduation Requirements of ACSC by Maj Molly K. Moon March 1997 Disclaimer The views expressed in this academic research paper are those of the author(s) and do not reflect the official policy or position of the US government or the Department of Defense. ii Contents Page DISCLAIMER ................................................................................................................ ii LIST OF ILLUSTRATIONS.......................................................................................... iv PREFACE....................................................................................................................... v ABSTRACT................................................................................................................... vi INTRODUCTION .......................................................................................................... 1 FROM GRUDGING ACKNOWLEDGMENT TO MANAGING DIVERSITY .............. 3 IMPACT OF DIVERSITY ON INDIVIDUALS AND ORGANIZATIONS.................... 9 Diversity Climate Factors.......................................................................................... 12 Identity Structures................................................................................................ 12 Prejudice...
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