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Dennis

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Submitted By denisuragasu
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CHTP REVIEW:

Hotel Technology
Cihan Cobanoglu, Ph.D., CHTP University of South Florida SarasotaManatee May 5, 2011

HFTP What To Expect
 Multiple Choice and True/False  4 Sections  250 – Choose most correct answer  75% Passing grade in each section

HFTP Review Topics
 General Technology:
    Network Administration Emerging Technologies Telecom System Architecture

 Hotel Technology:
 Accounting / Payroll / HR  Food and Beverage  Lodging Applications

 Targeted Technology:
    Facilities Club Applications Resort / Spa Marketing / Web Applications

 Managing Technology:
    Time and Attendance Systems General Management System Strategies System Analysis and Selection

HFTP

Hotel Technology
Section Two

HFTP POLL QUESTION
How many systems are there in a full service hotel? a) Less than 10 b) 11-25 c) 26-50 d) 51-75 e) 75 or more

TRAVEL AGENTS

GLOBAL RESERVATION SYSTEM

Hotel System Map
Internet/ Intranet

HFTP
REMOTE SALES MARKETING

FORECASTING & SCHEDULING

SWITCH COMPANY

TIME & ATTENDANCE

CORPORATE GUEST HISTORY

CORPORATE RESERVATION SYSTEM

CREDIT CARD AUTHORIZATION & EFT
PAY PER VIEW / CHECK OUT MAID DIAL-IN

YIELD MANAGEMENT

SALES & CATERING SYSTEM ELECTRONIC LOCK & SECURITY SYSTEM INROOM ENERGY CONTROL MAINTENANCE ENERGY FIRE & LIFE SAFETY

CORPORATE ACCOUNTING SYSTEM

PMS
E-MAIL, WWW, DSS, EIS

PURCHASING & INVENTORY

FOOD & BEVERAGE INVENTORY SYSTEM ELECTRONIC BAR DISPENSER RESTAURANT MANAGEMENT SYSTEM (POS)

CALL ACCOUNTING SYSTEM (CAS)
MINI BAR

PBX (SWITCH

VOICEMAIL MESSAGE HANDLING

INTERFACE WITH DIRECTION OF DATA FLOW

LD

WAKE-UP SYSTEM

HFTP

HFTP Central Reservation Systems
 Affiliate Systems
 System that services an entire chain  All properties are contractually related  CRES systems handle all reservations with some type of

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