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Designing the Organization for User Innovation

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DesIgnIng the OrganIzatIOn fOr User InnOvatIOn
Peter Keinz • ChristoPh hienerth • ChristoPher LettL Abstract: there is increasing consensus among practitioners and academics alike that we are in the midst of a paradigm shift from producer-centered and internal innovation processes toward user-centered and open innovation processes. This paradigm shift induces significant changes to the design of organizations. Even though the research field of user innovation has been developing over a period of more than four decades, there have been only occasional intersections with the research field of organizational design. In this article, we aim to provide an integrated perspective of the two fields. We first identify major user innovation strategies. We then derive the implications for each user innovation strategy on key dimensions of organizational design. Keywords: User innovation; organization design

the point of departure for this article is the growing literature around the phenomenon that companies are in the midst of a paradigm shift from closed, producer-centered ways of innovating to open, user-centered innovation processes (Chesbrough, 2003; von hippel, 2005). to improve innovation performance and increase competitiveness, more and more firms are employing user innovation strategies (von Hippel, 2005). Such strategies have proven to be of high value to almost every type of company; both start-ups and wellestablished companies, irrespective of the industry they are operating in, can benefit from incorporating the creative potential of “external” individuals and organizations into the innovation process (Bogers, afuah, & Bastian, 2010; hienerth, Keinz, & Lettl, 2011). research has devoted a great deal of attention to describing particular approaches, such as the lead-user method (Lüthje & herstatt, 2004; von hippel, 1986), toolkits for user innovation and design

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