...PORT SERVICE QUALITY CONCEPT THEORETICAL DETERMINANTS Port service quality may be defined as a product or service that satisfies customer requirements and expectations. According to the Advances project, to secure a quality port service means to secure a service in a reliable, safe, competitive and environment-friendly manner in accordance with customer requirements and the lowest possible level of risks for life, environment, and property. The enhancement of competitiveness, safety, and higher level of port environment protection calls for introduction of a port service quality concept, based on clearly defined term denoting quality, precisely determined requirements the port is required to meet on the market, port basic functions (operational areas), identification of stakeholders and their requirements, and bottle-necks and problems most frequently encountered in port operations. The complexity of the port service quality concept ensues from principal features of services themselves (intangibility, heterogeneity, and inseparability of production from consumption), from the complexity of the port service process of production, as well as from the large number of stakeholders taking part in service production and subjective approach to the understanding of quality. Service quality may be defined from two aspects: the organization-based aspect and the customer-based aspect. Whereas from the organization-based aspect service quality is the basic requirement characterized by...
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...customers by providing a variety of quality products. The main objective of a garage door company is to change the perception of garage doors and improve the quality of life. A company should be able to turn its competitive products into profits. A garage company should fuse its marketing strategies with the competitive products in order to develop a competitive advantage in the market. The relevant set of competitive products for a garage company includes; residential garage doors, commercial sectional doors, garage door openers and mini storage doors. A garage door company usually has a set of determinant attributes that define the product space in which positions of current offerings are located. Differentiating goods along specific features and details is a very important marketing strategy for a garage door company in defending its price from going down the price spectrum. One of the determinant attributes is difference in quality of the products. Difference in quality as perceived by the customer plays an important role in the decisions to purchase. Consumers have their perception on the features of the product and this determines the product space. The type of the product is another determinant attribute. The product can either be a necessity or a luxury good but the nature of the need has to be satisfied. The price of the product determines the product space in the market. Customers believe that products that are highly priced are of high quality which may not be necessarily...
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...time, health was understood simply as the state of absence of disease. However, this definition of health has been replaced by another one, which includes physical, mental and social well-being. Health is widely recognized as the greatest and best resource for social, economic and personal development, as well as one of the most important dimensions of quality of life. Health and quality of life are related. The quality of life refers how a person appreciates his or her self-realization of physical and emotional necessities and his or her social connections. (Pimento & Kernested, 2015). Analyzing my current life and my health conditions, I consider that there are some aspects that I need to improve. These aspects are important so that I can advance in my quality of life and promote my health condition. Among the many social determinants that influence our health, I am affected by the biology and genetic inheritance, my current social status, and social support network....
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...CHAPTER ONE 1.0 INTRODUCTION This chapter presents the background of the study, statement of the problem, objectives of the study, the research question, justification of the study, scope and delimitation of the study and the purpose of the study. 1.1 BACKGROUND OF THE STUDY The supermarket delis emerged during the 1980s as on of the growth areas for food retailers to develop in response to increasing consumer demand for convenience. Not more than ten years ago consumers did not think of supermarkets as a place to buy takeout’s meal (Berry 2011). Supermarkets have developed delis which was not the case this has caused reconstruction of already existing supermarkets to fit in the delis where different meals are offered, supermarkets are now opening new branches that easily incorporates new delis. The success of the supermarkets delis has seen supermarkets compete with fast foods outlets and restaurant for their dining dollars (Parker and Freeman, 2005). Supermarkets delis are gaining popularity due to the trust consumers are building in them. It being faster than restaurants and the customer sees how the meal ordered for is being prepared this gives supermarkets an upper hand to restaurants The supermarkets have also considered expanding deli section by providing sitting space for their clients a good example is the Mathai supermarket in Karatina. The deli first started in Kenya in a T-Mall in Tuskys supermarket and later grew being adapted by other supermarkets including...
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...Contents Chapter One ……………………………………………………………………………………….1 1.1 Introduction 1 1.2 Background of the Study 3 1.3 Statement of the Problem 5 1.4 Research Questions 6 1.5 Objectives of the Study 7 1.5.1 General Objective of the Study 7 1.5.2 Specific objective of the study 7 1.6 Scope and Limitation of the Study 7 1.6.1 Scope of the Study 7 1.6.2 Limitation of the Study 8 1.7 Significance of the Study 8 1.8 Operational Definitions 9 1.9 Organization of the paper 9 Chapter Two ……………………………………………………………………………………...10 2 Literature Review 10 2.1 Measures of Bank Performance/Profitability 10 2.2 Factors Influencing Bank Performance/Profitability 10 2.3 The influence of Bank-specific factors on Bank Profitability 11 2.3.1 Capital Adequacy 11 2.3.2 Assets Quality 12 2.3.3 Management Efficiency: Operational Costs Efficiency 12 2.3.4 Earning ability: Diversification of Income 13 2.3.5 Liquidity 14 2.4 The Influence of Industry-specific Factors on bank profitability 14 2.4.1 Bank Size: 14 2.4.2 Market Concentration 14 2.5 The Influence of Macro-economic Factors on Profitability 15 2.5.1 Economic Growth 15 2.5.2 Inflation 15 2.6 Earlier Studies on Ethiopian Banking Industry 16 2.7 Conceptual Framework 19 Chapter Three …………………………………………………………………………………….20 3 Research Methodology 20 3.1 Research Design 20 3.2 Methods of Data Collection...
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...Summary The qualitative article being reviewed is “Demand for Sport” done by Jeffery Borland from the University of Melbourne. The article discusses several issues such as, the sources and determinants of the demand for professional sports and the evidence of key determinants of attendance. The several determinants are the consumer preference, economic setting, quality of viewing, and the sporting contest itself (Borland and MacDonald, 2002). The consumer preferences are made up of team loyalty, conspicuous consumption (for example a desire for other in game entertainment) and being encouraged by other fans to go as well. Economic reasoning is where the fan is financially—for example if the fan does not have the finances for tickets or concessions. The make-up quality of viewing can be the facilities, the weather, the timing of the game, etc. The last determinant is the sporting contest itself, meaning how entertaining is the game going to be (Borland and MacDonald, 2002). The demand of attendance is based on “a standard consumer-theory model (Borland and MacDonald, 2002). The participants in the study are several different ones: the product itself—which in this case professional sport, the fan themselves—meaning the level of “fan interest” that they carry, international literature—that is thoroughly reviewed (Borland and MacDonald, 2002). Method...
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...is about the identification of the determinants that influencing the users satisfaction towards e-Government services portal which was held in Jordan. in other words its about the determination Jordanians’ e-Satisfaction with Jordan’s e-Government services portal. Five factors were identified through past literature review includes security and privacy, trust, accessibility, awareness of public services, and quality of public services, that may affect the Jordanians' level of satisfaction towards using the Jordan e-Government portal (www.jordan.gov.jo). The survey was done among 400 employees in four universities in the northern region of Jordan and based on the data collected, it was used to test the proposed hypotheses. By using the multiple linear regression and factor analyses, the empirical analysis demonstrates several key findings which indicate the usefulness and importance to unveil the key drivers of e-Satisfaction in providing portals which are compatible with citizens' needs, desires, and expectations. The research problem is that the online user's satisfaction is a multi-dimensional construct combining technical, behavioral and marketing determinants that affect acceptance, usage and users' feelings after use of any technological innovation whereby it is a crucial factor for continual usage of e-Government services and for the success or failure of e-Government projects. The objective of this study is to examine the determinants of e-Satisfaction level with the Jordan...
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...Extension must develop programs that are relevant and high quality, and improve the lives of clients. Customer satisfaction surveys are used in Florida to collect data about these attributes. It is also important to understand how employee performance affects customer satisfaction. Our findings show that customer satisfaction was not significantly influenced by agent performance and that Florida Cooperative Extension benefits from the experience of its workforce. Given the importance of customer satisfaction as Extension's performance measure for the Florida Legislature, we suggest that administrators should emphasize customer satisfaction as a major factor in employee performance scores. Bryan D. Terry Coordinator, Statistical Research bterry@mail.ifas.ufl.edu Glenn D. Israel Professor gdi@mail.ifas.ufl.edu Department of Agricultural Education and Communication University of Florida Gainesville, Florida Introduction Given the importance of ensuring program relevance, quality, and impacts, as well as the use of customer satisfaction surveys in accountability, understanding the relationship that exists between employee performance and customer satisfaction is critical to identifying how well an organization is fulfilling its mission. Thus, Cooperative Extension must deliver relevant, high-quality programs that, in turn, help improve the lives of clients (Ladewig, 1999). In Florida, these attributes (relevance, quality, and impact) are measured, in part, using a statewide...
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...Healthy People 2020 was launched by the Department of Health and Human Services in 2010 encompassing 1,200 objectives under 42 topics (CDC, 2011). Healthy People 2020 had four over-reaching goals to: to eliminate preventable disease and premature death, to achieve true health equity and eliminate disparities to promote healthy development across the life stages, and create social and physical environments that promote good health for all (2011). It also aims to attain high-quality, longer lives free of preventable disease, disability, injury, and premature death (2011). The best way to do so is through a broad social determinant approach that reconciles health in all aspects so that the healthy choice is an easy choice (Healthy People...
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...name a few, Bircher, 2005, said that health is “the dynamic state of well-being characterized by a physical and mental potential. The second and last definition was given by Saracci Radolfol in 1997 defined health as “a condition of well-being, free of disease or infirmity, and a base universe and human rights.” Health seems to be defined differently by many, but when it all comes to a head it means the same thing. Introduction This paper today will be discussing the following things about health and they are listed below; 1. Discussing ways in which society is conceptualized by a society, 2.What are the determinant of health in human, 3. What is the connection between how society defines health and how it pursues health, 4. Has increase access to technology changed that perception over the last decade and 5. Discussing the connection between health policies, health determinants, and health. Discuss ways in which health can be conceptualized by a society. There are several ways that health can be conceptualized by a society, and here are a few ways of Health is frequently conceptualized alike throughout societies, through past definition and chronicles. Also health is conceptualized by reorganized information gathered by way of research and also by getting information from reliable sources. Health is also conceptualized as what is called capital, and this can be invested in by individual to gain better health. But as we all know health cannot be bought...
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...HIV/AIDS in the United States Jamie Green Grand Canyon University: NRS-427V April 06, 2014 HIV/AIDS in the United States Scientists identified simian immunodeficiency virus, in chimpanzees in West Africa, as the source of the mutated human virus through contact with the chimpanzee’s infected blood (U.S. Centers for Disease Control and Prevention, 2014). Human immunodeficiency virus (HIV-1) is a preventable, transmissible infection first reported in the United States (U.S.) in 1981. More than 30 years later, HIV infection continues to spread in epidemic proportion discernable by reported demographic information. The community health nurse (CHN) performs many rolls to support demographical information collection, epidemiologic research, addressing determinates of health, providing preventive services, building and collaborating with community resources while effecting change to increase the well-being of communities across the nation. Description of Communicable Disease Dr. Robert Gallo (U.S.) is credited with discovering the retrovirus believed to be the cause HIV/AIDS. Simultaneous research in France, by Dr. Luc Montagnier and Professor Francoise Barre-Sinousi, substantiated Dr. Gallo’s discovery. The retrovirus invades cells of the body’s immune system, incapacitating the immune response over time, eventually leaving the body defenseless against opportunistic infections (OIs). HIV is suppressible but not curable. Medications can slow viral activity for decades...
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...Academic Journals Full Length Research Paper Determinants of consumer retention in cellular industry of Pakistan Jawaria Fatima Ali1, Imran Ali1,2*, Kashif ur Rehman2, Ayse Kucuk Yilmaz3, Nadeem Safwan4 and Hasan Afzal5 1 Department of Management Sciences, COMSATS Institute of Information Technology, Lahore Pakistan. 2 IQRA University Islamabad, Pakistan. 3 Department of Aviation Management, School of Civil Aviation, Anadolu University, Eskisehir, Turkey. 4 FUIEMS, Foundation University Islamabad, Pakistan. 5 Independent Researcher, Hong Kong. Accepted 9 June, 2010 Cellular industry of Pakistan has grown many folds in recent years. Many new entrants have also joined the market to reap the potentials of this growing industry. This situation has originated a hyper competition among major cellular service providers in Pakistan. Companies are working hard to introduce more innovative and eye-catching products to attract customers. The companies with large consumer base are striving to reduce their switching costs. However the main concerns of the cellular service providers is to retain the existing customers. This research is designed to find out the determinants of consumer retention in cellular industry of Pakistan. This is an exploratory study based on primary data which was collected from University students of Pakistan. The study found user friendliness, price reasonability and call clarity as strongest determinants of consumer retention in cellular industry of Pakistan...
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...Brand Preference And Its Antecedents By: Getaneh Zelalem Addis Ababa University School of Commerce Department of Marketing Management Post Graduate Program January, 2012 Addis Ababa, Ethiopia Brand Preference And Its Antecedents Brand Preference and Its Antecedents: A Case of Footwear Products By: Getaneh Zelalem Advisor: Getie Andualem (PhD) A Research Project submitted in partial fulfillment of the Requirement for the degree of Master of Marketing Management Addis Ababa University School of Commerce Post Graduate Program Department of Marketing Management January, 2012 Addis Ababa, Ethiopia Brand Preference And Its Antecedents Brand Preference and Its Antecedents: A Case of Footwear Products By: Getaneh Zelalem Approved by Board of Examiners ____________________________ Name ____________________________ Name ____________________________ Name _______________ Signature ______________ Signature _____________ Signature Brand Preference And Its Antecedents Statement of Certification This is to certify that Getaneh Zelalem Emiru has carried out his research work on the topic entitled Brand Preference and Its Antecedents. The work is original in nature and is suitable for submission for the award of Masters Degree in Marketing Management. ________________ Advisor: Dr. Getie Andualem Date: ____________________ Brand Preference And Its Antecedents Statement of Declaration I hereby declare that Brand Preference and Its Antecedents project...
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...superior product different product. The bargaining power of suppliers is therefore low although the market is not saturated with providers the cost of switching suppliers is not high because it is price stimulated rather than quality. Bargaining power of the Buyer In the house hold industry the customer has many choices but Bailey had a reputation of best in class for product quality. The product however has been at a slightly higher price and could be sourced from competitors. In the commercial market the buyer has considerable leverage with the tendering process and often causes the bids to be lower than the regular pricing used by the companies. Companies even bid below material cost in order to gain reputation with major companies. Bailey does not need to practice under-pricing since it has a superior product. Therefore the buyer had power since the cost of switching is low and there are alternative suppliers. Threat of Substitutes In this industry competition from retailers are present. So prices should be competitive in nature. In this market product for product elements exist since customers just want furniture, most times commercial customers gravitate to the cheapest price as they may not be very much concerned with the quality since a substitute can serve the same purpose. Threat of new entrants The treat of new entrants to compete with Bailey is low because of the monopolistic composition of the industry. Each of the ten firms competing in the industry...
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...www.MA-Dissertations.com Dissertation Writing Service TABLE OF CONTENTS Abstract ........................................................................................................................................... 3 Acknowledgement .......................................................................................................................... 4 Plagiarism Statement ...................................................................................................................... 5 Chapter I: Introduction to the Study .............................................................................................. 6 1.1 Introduction to the Problem ............................................................................................... 6 1.2 Background of the Problem ............................................................................................... 7 1.3 Statement of the Problem................................................................................................... 8 1.4 Statement of Purpose ......................................................................................................... 8 1.5 Rationale ............................................................................................................................. 9 1.6 Aims and Objectives of Study:........................................................................................ 10 1.7 Research Question ..............................................
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