...share, as it has experienced tremendous growth coupled with over 25 years of experience in the aviation industry. However, like many of its competitors, CA has recently been plagued with internal and external issues which could easily pose threats to its survival. In efforts to deal with these obstacles effectively, it is necessary to assess CA’s predicament, discuss and decide on corrective action to prevent any further decline, and review the implemented plans to determine how CA will thrive in the future. In essence, the appropriate parties must comprehend how the company ended up in this situation in efforts to formulate a good plan to rise above it. CA must address these problems swiftly by using the basic problem-solving method. The company must use their marketing resources, as well as some external marketing options, to determine a profitable solution. This paper will demonstrate how the nine-step process can be used as a means to return Classic Airlines back to its place as a major contender in the airline industry now and in the future. The Situation According to the University of Phoenix scenario (2010), some of the challenges are increased hesitation about flying among consumers, strong competition, unpredictable fuel costs, unsteady customer confidence, decreased employee morale, and the 10% decrease in share prices as compared to the prior year. Each of these factors may prove to have tremendous, negative impact if not appropriately mitigated by CA’s marketing...
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... | |Name | |Problem Statement | | | | | |In order to meet the requirements of consumer demand and ensure business continuity, Global Communications need to offer better | |telecommunications services for consumers. By implementing their plan to outsource, they will cut labor cost and focus more | |attention on innovation. Before any of this can be accomplished, they have to negotiate a settlement with Union leaders. | | | | | |...
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...[pic] THE LITTLE STAR KINDERGARTEN HUMAN RESOURCE MANAGEMENT CONTENT • INTRODUCTION • COMPANY PROFILES • DEFINATION • KEY FUNCTION • OBJECTIVE • HUMAN RESOURCE PROJECTION PLAN • 5 YEARS PLAN • JOB DESCRIPTION • TRAINING AND DEVELOPMENT • CONCLUSION Prepared by : YONG SIEK WOON ( JENY) ID: 128 INTRODUCTION Human Resources Management is a strategy that maximizes return on investment in the organization’s human capital and minimizes financial risk. This organize framework introduce to an organization the process of implementing and completing the functions of planning, organizing, staffing, directing and controlling in an efficient and effective manner to achieve the organization goals and objective. The main role of the Human Resource Department in The Little Star Kindergarten is to source and hire the qualified, experience, responsible teachers; to provide training and development; to motivate the employees; to prepare payroll and to maintain the optimum work force. COMPANY PROFILES The Little Star Kindergarten (TLSK) was established in Kajang in January 2011. The goal of the establishment of TLSK is to provide an overall early childhood educational programme that covers all the knowledge, skills, norms, values, cultural elements and beliefs that a child needs to help them to achieve the full development of their physical, mental and emotional growth. VISION ...
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...current year. This, nearly 50% turnover rate, made it clear that something needed to change in order to retain workers. Line foremen deal with a variety of job duties during each 12 hour shift. They are faced with everything from personal problems to maintenance issues, all while attempting to appease the hourly workers and general managers. The stress and frustration placed on the foremen has taken its toll on employee morale and company production. The company recognizes a need for formal training to combat the problems with the foremen position, but the plant lacks the financial resources to implement this idea. As an alternative, it is recommended that the plant implement an employee mentorship and training program to help aide line foremen in their roles. Losing and replacing employees is time consuming and costly, making it imperative that they give current employees sufficient knowledge and encouragement to be successful in their positions. If the company can recognize dedicated, hard-working employees and encourage improvements, they might be able to improve morale and production while limiting costs. Situation Overview The Treadway Tire Company is a major tire supplier to original equipment manufacturers such as...
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...Improving internal processes in communication prove to be the most important steps within an organization’s mission because they in fact determine the loyalty of the employees, employee motivation, and employee interaction. If an organization is able to make a successful impression on society, then the more likely that organization will succeed in its market. The climate of communication is clear, with these dilemmas in place organizations must continuously seek and observe new ways of communicating and adapt to the changes on a global scale while being able to keep up with their environmental responsibilities to their consumers. According to Schermerhorn, Hunt and Osborn, organizational communication is defined as the specific process through which information moves and is exchanged throughout an organization. Because the information flows through both formal and informal channels traveling downward, upward, and laterally; it can too be exchanged through both verbal and nonverbal communication. In addition, organizations must adapt procedures that not only deal with electronic submissions and verbal statements, but also gestures that may send positive or negative messages. The communication concept affects everyone within the organization whether they are mailroom staff, customer service, middle management, or company executives; it is a vital tool to company success. The role of communication places emphasis on how the organization operates in its internal processes...
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...appraisal process into compensation and incentive strategies, and work to ensure that federal regulations are observed. Training and development activities include the determination, design, execution, and analysis of educational programs. Orientation programs, for example, are usually necessary to acclimate new hires to the company. The HRM training and education role may encompass a wide variety of tasks, depending on the type and extent of different programs. In any case, the HRM professional ideally is aware of the fundamentals of learning and motivation, and must carefully design effective training and development programs that benefit the overall organization as well as the individual. Training initiatives may include apprenticeship, internship, job rotation, mentoring, and new skills programs. Human resource management (HRM), or human resource development, entails planning, implementing, and managing recruitment, as well as selection, training, career, and organizational development initiatives within an organization. The goal of HRM is to maximize the productivity of an organization by optimizing the effectiveness of its employees while simultaneously improving the work life of employees and treating employees as valuable resources....
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...Control Self-assessment for Information and Related Technology To ensure smooth functioning of an enterprise striving to achieve predetermined objectives, business processes are identified and defined. To ensure the proper completion of process work, procedures are defined, documented and established. Business procedures need to be properly controlled to ensure smooth completion. Out-of-control procedures are expensive; therefore, controls need to be in place. These controls can be preventive, detective and/or corrective in nature. However, the adequacy of controls over procedures depends on various factors, including a balance between costs incurred for implementing controls and the resulting benefits derived. Many controls are essential overheads for the business, and therefore, their effectiveness must be reviewed periodically. Internal audit of controls, an essential overhead, helps avoid relaxation on controls. Ultimately, the control overheads constitute a major expenditure item. Assurance that the controls are in place and effective is essential. This assurance can be given through control self-assessment (CSA), also referred to as control self-assurance. Systems and procedures for many business organizations within various sectors have evolved over time. For example, banking is the oldest service sector and the controls over banking procedures are essential not only for the bank, but also for society in general. Controls in banking procedures have also evolved over...
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...focus on explaining different aspects of strategic planning while explaining the need for a strategic plan, and defining the role of ethical and social responsibility for the company. The team will list the competitive advantages of Riordan Company and how constant innovation and sustainability affect domestic and international markets. The team will discuss the measurement guidelines to follow and determine strategy effectiveness, setting internal dynamics with consideration to cultural and structural leadership, influencing business continuity, and finally setting up a strong resolution team to deal with assessments and feedback to improve on the strategic plan of Riordan Company. Environmental Scanning An environmental scan of an organization evaluates the internal and external factors of an organization that is concluded in a SWOT analysis of the organization. Riordan Manufacturing has number factors that determine the progress of the organization that are its strengths, weaknesses, opportunities, and threats to the organization. Internal factors...
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...Human Resources Management, 13e (Dessler) Chapter 1 Introduction to Human Resource Management 1) The basic functions of the management process include all of the following EXCEPT ________. A) planning B) organizing C) outsourcing D) leading Answer: C Explanation: C) The five basic functions of the management process include planning, organizing, staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it is not one of the primary management functions. Diff: 1 Chapter: 1 Objective: 1 Skill: Concept Learning Outcome: Define human resource management and describe modern trends in the field 2) Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling personnel? A) manager B) entrepreneur C) generalist D) marketer Answer: A Explanation: A) The manager is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling the efforts of the organization's people. An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs are defined as individuals who start their own businesses. Diff: 2 Chapter: 1 Objective: 1 Skill: Concept 3) Which of the following includes five basic functions--planning, organizing, staffing, leading, and controlling? A) job analysis B) strategic management C) management process D) adaptability screening ...
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...operations……………………………………………………………. 11-15 2. Identify the main similarities and differences between four quality management systems…………………………………………………………………………….. 16 3. Explain the importance of communication and record keeping in quality schemes…………………………………………………………………………… 17-19 Task 3 1. Asses the information made available to customers and the importance given to effective marketing………………………………………………………………. 20 2. Evaluate the benefit of user and non-user survey in determining customer needs……………………………………………………………………………… 21 3. Examine the methods of consultations employed in one quality scheme to encourage participation by under-represented groups……………………………………… 22-23 4. Investigate the value of complains procedure at two different centers and analyze how each is used to improve quality……………………………………………… 24-25 Task 4 1. Identify the role of self assessment in order to determine an organization’s current ‘state of health’………………………………………………………………………. 26 2. Explain the stages staff consultation necessary for effective implementation of a quality scheme………………………………………………………………………. 27-28 3. Propose new system or modifications to existing system that could improve service quality………………………………………………………………………………… 29-30 References 31 INTORDUCTION...
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...decisions in an attempt to implement problem-solving strategies. The terrorist attack on September 11, 2001 immediately affected the profitability of the airline industry. Leisure travel has been significantly affected because of initial fear of flying and continued increase in security measures. To date, Classic Airlines, although subject to a 10% decrease in market share price, remains profitable. However with low employee morale and decreasing customer loyalty, evident in a 19% decrease in the number of reward members and a 21% decrease in flights of current members, the executive leaders of Classic Airlines elect to reduce costs over an 18-month period. Challenges of reducing expenditures, increasing employee morale, and increasing customer revenue are at the forefront of strategies for the marketing success of Classic Airlines. Problem Solving Method “The best outcomes usually come from problems that are dealt with early on” (Stark, 2012, para. 2). By developing a process that frequently accesses employee and customer satisfaction, companies can remain proactive in...
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...despite Shanaka’s and his team’s passion, they have failed to run an efficient and successful organisation. Throughout the day-to-day operation of the organisation, poor management and ‘no-structure’ culture has contributed to the struggles within Lentil’s operation. This essay will discuss the mismanagement in the organisation and suggests what managers can do to turn it into a successful firm. First discussion is regarding no quality control for their products and services. Quality plays a significant role on both products and services that meet or exceed customer's expectations. Secondly, it will discuss the issue regarding Lentil’s operation is running without any form of financial management in place. Financial management is crucial with planning, controlling and effective utilization of cash flow. Third, it will look at the lack of managing the organisation’s human resources such as no recruitment process when taking on new employees, no training program for their staff, no communication process, which have all led to poor team morale and low employee retention. This essay will critique each of these issues then provide suggestions for Lentil’s...
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...ENVIRONMENTAL MANAGEMENT SYSTEM Environmental management system (EMS) refers to the management of an organization's environmental programs in a comprehensive, systematic, planned and documented manner. It includes the organizational structure, planning and resources for developing, implementing and maintaining policy for environmental protection. BASIC EMS An EMS helps an organization address its regulatory demands in a systematic and cost-effective manner. This proactive approach can help reduce the risk of non-compliance and improve health and safety practices for employees and the public. An EMS can also help address non-regulated issues, such as energy conservation, and can promote stronger operational control and employee stewardship. Basic Elements of an EMS include the following: * Reviewing the organization's environmental goals * Analyzing its environmental impacts and legal requirements * Setting environmental objectives and targets to reduce environmental impacts and comply with legal requirements * Establishing programs to meet these objectives and targets * Monitoring and measuring progress in achieving the objectives * Ensuring employees' environmental awareness and competence * Reviewing progress of the EMS and making improvement Therefore, the organization’s management framework should set out clear principles on how authority and accountability are delegated, including clear expectations on assessing risks, taking action to...
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...Executive Summary of the board PepsiCo has had consistently positive financial results in a very competitive and price sensitive marketplace. We believe that the company is well positioned to continue to meet its sales and revenue targets while maintaining profit margin. However, we think that in order to remain ahead of our competitors, our investment looking forward needs to be in our greatest asset, our employees. The introduction and roll out of the balanced scorecard method to create an individually responsive and responsible organization that exceeds our upcoming aggressive performance targets. The balanced scorecard is a tool that we believe will align individual objectives with business objectives to ensure the continued success of PepsiCo. The following information describes where we are today as an organization, what the balanced scorecard can do for our organization, and some critical success factors to address during implementation. PepsiCo in brief: PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay. In the year of 1998 PepsiCo then acquired Tropicana and in the year 2001 Quaker Oats and Gatorade. The company consists of four subsections; Frito-Lay North America, PepsiCo Beverages North America, PepsiCo International and Quaker Foods North America. The products are available in 200 countries and even have some brand names that are more than 100 years old. PepsiCo employs 153,000 people that follow a mission, "To be the world's premier consumer...
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...for 14 years. He started his career as a salesman. With time he continued to work successfully on different contracts and finally he was spoken of as “boy of watch”. Later he wanted to move on different career domain, so he finally transferred to the home office of organization. He was nominated as an assistant to senior vice president of production. In the following sections, we will cover the managerial issues faced by dick and his organization. We also try to provide some recommendations about managerial issues identified, researched and evaluated. Managerial Issues We identified the following managerial issues. Micromanagement According to the Wikipedia, micromanagement is a management style whereby a manager closely observes or controls the work of subordinates or employees. Micromanagement generally has a negative connotation. (Wikipedia) Rather than giving general instructions on smaller tasks and then devoting time to supervising larger concerns, the micromanager monitors and assesses every step of a business process and avoids delegation of decisions. (Wikipedia) According to the journal, “Micromanagers read your proposals, tell you to develop your prototype, and then insist on telling you how to do it?” (Marino, 1998) Dick Spencer used to walk around the department of the company and tried to watch the employees all the time. This developed negative impact on the employees. It seems dick sees the things in black and white. The micro-managers like dick Spencer have...
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