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Devry Gscm 520 Week 3 Quiz

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Question 1.1. (TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message? (Points : 3) Quality is free Leadership from senior management Customer focus Total involvement of the workforce Continuous improvement

Question 2.2. (TCO 6) Fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3) Define Measure Analyze Improve Control

Question 3.3. (TCO 6) A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3) Define Measure Analyze Improve Control

Question 4.4. (TCO 6) Which of the following is not an analytical tool used in six-sigma quality improvement programs? (Points : 3) Flow charts Run charts Control charts Pareto diagrams Decision diagrams

Question 5.5. (TCO 6) The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? (Points : 3) Stimulating foreign based suppliers of American companies to improve quality Reporting quality levels among American firms Identifying American firms with the most difficult quality problems Providing feedback to applicants by the examiners Helping Baldrige award

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