Free Essay

Diana’s Disappointment

In:

Submitted By cccfreya
Words 731
Pages 3
Diana’s Disappointment

What are the main issues in the case?
The main issue in the case is Diana’s abilities are not good enough and can’t support her to be a district manager. She is not ready for it, lack of self-awareness and other awareness are typical aspects of lack of individual ability. In the other hand, she also can’t recover quickly from her emotional experience and do some right choice for those experience.

Why did this problems/issues occur?

This article represent a story related to Diana, a restaurant manager, who had been working for the restaurant for 12 years, from a waitress to general manager, was hindered her promotion due to her poor emotional intelligence with here subordinate. Emotional intelligence is a part of abilities and related to the understanding and use of emotions that affect social functioning. Self-awareness, other awareness, emotion regulation and use of emotions are some parts of emotional regulation. Emotion ability is very important for people. If one can easily understand others’ emotions and control self-emotion, it will helps him/her to get alone well very with his/her boss or subordinates. Diana applied for the position of district manager, and thinking that was a good time to get promoted. But things are unpredictable,the result disappointed her, her boss told her that she could not be promoted as the district manager position was given to her colleague, whom Diana had trained herself and had only been working with the company for 3 years. Diana was so disappointed and cry bitterly, a 3-year hireling worker had been granted the position of district manager before her, a 12-year worker, she felt so suffer from injustice.

Lack of Self-awareness
After the first time Diana had not been promoted, she was told by her supervisor that she needed to work on her social skills with her staffs. During another visit from her boss, she suggested Diana to be more friendlier to her staffs. Diana should realize her poor social skills might be the high turnover in staffs she has been experiencing. She had better to take the advice that her boss Julie gave to her about fostering stronger people skills. With these records of poor social skills and large turnover among staff at her restaurant, her boss would not let her in take charge of training new managers.

Bad Self-management
Diana’s abilities is weak, not because of her working attitude and efficiency, but her lack of self-awareness and other awareness. Diana has showed on several occasions that she is very inflexible to her staff when it comes to company policies and procedures. She working hard during these years and did a very good job in in creasing sales and get many customers complaints. She had high standards for both herself and employees,and never think she should bend the ruled for anyone, no matter good employees or bad. She had very strict rules for employees and whoever can not complete, it’s the time for him to find a now job. She never be friendly to her employees and makes her subordinates complains everywhere.

Lack of Social-awareness
Her boss, Julie has told her that her employees are call her “Ice maiden”. Once Diana heard that, the most common reaction for her is to ask herself why they were thinking about her in such a sarcasm word. Diana should realize that she need to be chance and and be more friendlier, in order to set up a better working environment between her and her staffs.

How to fix it?

Emotional intelligence:
Diana need to control her emotional well during her working experience, especially to her subordinates, in order to increase her emotional intelligence Diana can take some courses related to interpersonal skills, or writing down emotional experiences per week to aftertaste and reflect.
Self-awareness
Diana should been more self aware and took the good advice during her work experience. She needs to improve her social skills with people immediately, may be she also need to learn how to communicate and work with others. Sometimes Diana might try to do some change in her way of management, don’t be that stubborn when doing her job. She also need to aware that feedback from her customs and co-workers are very good for her to recognize herself in higher level, and fix it

Similar Documents

Free Essay

Disappointment

...Disappointment What compares to the sickly feeling of disappointment? What if it is you who is disappointing someone you love? Throughout life we strive to be the superhero to your children or the perfect angel child for your parents; when something goes wrong it cuts so close because they fail to live up to the lofty expectations placed for them. In the poem “Catch,” by George Bilgere, he tells a story of a boy who becomes discouraged when his above average father fails in his eyes at a crucial part of their family dynamic: baseball. This poem portrays a relatable situation from when the boy is young to when he becomes a father himself with humiliation and disgrace learned through ageing. In the beginning of the poem the father, from the eyes when the boy is young, is portrayed as an admirable dad to people looking from the outside but to the young boy he is a disgrace because he is a failure at baseball. The father let him “stay up late/ talk about baseball at dinner/ watch the fights unfold like grainy nightmares in Gillette’s Cavalcade of Sports…” He was all into baseball yet he was poor at the sport. The father gave baseball so much hype in the house hold that the expectation left for the son was so high that he felt humiliated to be seen with the father. Of course this disappointed the boy because he expected everything to be perfect and the best part of life to this boy was ruined because the father was unsatisfactory. At the end, the tables have turned because...

Words: 412 - Pages: 2

Premium Essay

Negative News

...800 West Blvd. Fort Lauderdale, Florida, 54321 25 September 2014 Kevin Ward 123 Hollywood Lane Los Angeles, California, 12345 Dear Mr. Ward, I would like to apologize for the unexpected experience you had with us at the Colonnade Hotel and Resort. I to am frustrated with the outcome, and would like to express my disappointment. Like most hotels, the Colonnade overbooks to protect itself against no-shows. Although management tries to predict this number with 100% accuracy, there are always human miscalculations. Unexpected stay-overs are unpredictable, and unfortunately your family got caught in this rare dilemma. When this occurs we relocate our guests to nearby hotels, offering the first night on us. As someone who understands the importance of family, I sympathize with you and your emotional distress. Although we cannot reimburse you, we would like to extend our VIP guest package to both you and your brother’s family. This ensures that we provide you with our extended superior service, access to all of our exceptional hotel amenities, and more importantly – that this incident does not occur again. Upon your return we will upgrade you to our signature room, if available, absolutely free. Along with this package, both families will receive a VIP gift delivered personally when you arrive. Mr. Ward, we can never predict human error. I speak not only as an employee of the Colonnade, but also as someone who understands the frustration; we are truly sorry for...

Words: 269 - Pages: 2

Premium Essay

Case Study Managreement Cultu

...Frenzy's virtual doors fail to open Date: November 20, 2012 Rachel Wells Consumer Affairs Reporter for The Age Frenzy has shoppers clicking, but for the wrong reasons A failed attempt to boost online retail with Tuesday's 24-hour Click Frenzy has resulted in frustration, with crashes on the main website preventing would-be shoppers from accessing the sale for hours. ORGANISERS were calling it ''the sale that stops the nation'' but when Click Frenzy's virtual doors failed to open on Tuesday night, more than one observer noted it was the nation that stopped the sale. Either that or a simple lack of bandwidth. Just when local retailers thought things couldn't get worse, the landmark national online sales event that was supposed to be Australia's chance to ''fight back'' against international online competition, crashed before it even began. 1 The event, described as Australia's version of Cyber Monday, was due to begin at 7 o'clock Tuesday night. Almost three hours after the advertised start, would-be shoppers were finally able to access the site. The serious technical issues that caused the site to go into meltdown came despite assurances from organisers that it could cope with the traffic. They predicted more than 1 million shoppers would visit the site during the 24-hour event. A screen grab of the David Jones website. Last night, Samuel Yeats, the chief executive of Ultra Serve, the company hosting the website, said it was ''experiencing some challenges''...

Words: 659 - Pages: 3

Free Essay

Emergency Planning

...god be your desire, and he will be at your side for ever more. You know God’s love keep lifting me. He keeps lifting me higher and higher. I said he keep lifting me higher and higher. When satan desires is upon my life, and darts is throne in every direction, his love keep lifting me higher and higher. When death is at my door it, he keeps lifting me higher and higher. When I am low in spirit and disappointment is my best friend, God came and it soon departed. He restored his love and gave me joy, God’s love keep lifting me higher. That’s why I can say that god keep lifting me higher and higher. I am so glad that god shows his love, he a unlimited God with unlimited love. God love keep lifting me higher and higher. Yes, with God’s love and with his loving arms around me I can live and face the world God’s love keep lifting me, he keep lifting me higher and higher. I said your love keep lifting me higher he keep higher and higher so I can live and face the world. God’s love keeps lifting me higher when death is at my door. He keep lifting me higher when disappointments is my best friend He keep lifting me higher when satan dart is thrown on every side his love keeps lifting me higher and higher. His love keep lifting me higher. I am so glad that I found him he the unlimited man with the unlimited love he keeps on liftimg me higher with unlimited love. His love keeps lifting me higher and...

Words: 309 - Pages: 2

Free Essay

The Shining Mountain

...'The Shining Mountain' by Alison Fell. The Shining Mountain is a story about Pangma La, whos father is a famous mountaineer. She is named after his favorite mountain, and he promise her that when she's old enough, they're going to climb it together. On the way to the mountain top, they meet many interesting faces, and especially a Sherpan Woman is outstanding. She can help Pangma La get to the top, without disappointing her father. Pangma La is a girl from Scotland who is very tired of her name. Her father named her after a shinning mountain. He is a very famous mountaineer. She is afraid she is going to disappoint her father, on their trip to the Pangma La mountain. Pangma La is a very clever and sweet girl. The Sherpan Woman is an old woman who helps Pangma La when she needs it. On their trip Pangma La made some bad descisions by giving the Sherpan Woman her heart so she could climb to the top without disappointing her father. She helps Pangma La, by taking her heart and make her into a swan. Her father thinks she is tough, but when he reaches the mountain top, he finds out she is turned into a swan. He gets upset and sad, and probably knows that he had a little to high expectations to Pangma La. They had a good relationship, but Pangma La was still very afraid that she would disappoint her father on their trip. Pangma La's mother is very afraid that something will happen to Pangma La. She is worried and says goodbye with tears in her...

Words: 274 - Pages: 2

Free Essay

And of Clay Are We Created

...And of clay are created- Isabel Allende Initial warning 1. Subterranean sob rocked the cotton field 2. Geologists and seismographs had weeks ago warned that the mountain/volcano had become active 3. No heed to the warning, was treated as tales of frightened old women 4. Town people continued with their regular activities, overlooking the moaning of the earth Fateful Wednesday night in November 1. Avalanche of clay, water and stones, burying people under vast/ unfathomable meters of telluric vomit 2. After awakening from the paralysis of the first terror, surroundings had disappeared 3. Arrival of soldiers and volunteers 4. Realisation that more than 20000 human beings and indefinite number of animals were trapped beneath the mud 5. Everything, forests and rivers, had converted into an immense desert of mire(an area of wet, soggy, muddy ground) 6. Drinking water, gasoline, food was scarce 7. Mud rose above the tree tops, people taking refuge on church towers, waiting for help 8. Fear of outbreak of epidemics, due to decomposition of bodies present underneath the rubble/ mud 9. Amputation of legs by doctors without any anaesthesia, plead for pain killers fell on deaf ears Rolf 1. Awesome tenacity, calm and patient 2. First one to reach the scene 3. Instead of quarrelling like the rest of the reporters regarding the usage of the appropriate mode of transportation, he used the television helicopter 4. Amazement at his equanimity...

Words: 1594 - Pages: 7

Free Essay

Canters Behaviroal

...Nicole Sahlin November 28, 2012 EDU-536 Canter’s Disruptive Behavior Case Study Every teacher has had that one student who talks out during class, students who do not raise their hand and just carries on when you are trying to teach a lesson. You spend most of your lesson time trying to bring the class back on track rather than teaching. Canter’s has come up with a behavioral management cycle to help teacher’s rectify the bad behavior. Background on Kirra Kirra is 12 and a 5th grader at Manchester Township Elementary School her teacher is Mrs. Mills. Kirra lives with her mother, father, younger brother, and an older sister. Kirra’s home life is unfortunately anything but peaceful and calm. Her mother and father are constantly fighting with each other about money and the children. Kirra’s older sister Christina is the root of several of the family drama as well. Christina sneaks out and does not come home until three in the morning; she also sneaks people in and usually is very loud at night when Kirra is trying to sleep. Kirra also suffers from several health conditions, such as cyst in her ovaries and high blood pressure. Every month it seems that she is in and out of the hospital trying to discover what is causing the high blood pressure. On top of Kirra’s toxic home life and also her health issues Kirra does not have it easy at school either, when she was in fourth...

Words: 1563 - Pages: 7

Free Essay

Disappointing Moment in My Life

...Naw Hpaw Dr. James Sanders ENG101, 7:00 am 8 June 2016 Disappointing Moment in My Life Having worked three years as coordinator at the Karen Peace Support Initiative (Burma), a non-government organization that helps resettle displaced persons, I firmly believed I could communicate effectively with grass roots people and my superiors. But, sometimes life is full of disappointment. It came on December 11, 2012, as I sat in my office writing a report on training I had recently completed for some villages. Suddenly, in a very loud voice, my manager called me into his office where he was checking a report I had given him previously. As I stood beside him, his hand clutched a cup of coffee, while the other held my report. I remember the black jacket and shoes, and glasses, he was wearing. After several minutes, he put my report down and exchanged the coffee cup for a bowl of noodle soup. I thought he would explain why he called me, but he said nothing. It became very embarrassing just standing there. Minutes passed and still he didn't speak. Frustrated, I spoke to him politely as possible and asked if there was anything I could do or comment I could make. No response. As I stood close alongside, it became more difficult to smile. In fact, he began to frighten me, and his strange grin unnerved me, even as he kept eating his noodle soup. It was scary and very embarrassing. Finally, he spoke. "I need your wholehearted support in carrying out our project," he said, to which I replied...

Words: 499 - Pages: 2

Free Essay

Card 205 Week 7 Interview Questions

...this position? 6. How are you qualified for this position? 7. Why are you interested in working for our firm? 8. What can you contribute to this company? 9. What are your short-term goals? 10. What are your long-term goals? Group B: Behavior-Based Questions (Choose 3 questions from this group, from p. 124). 1. Tell me about a difficult situation you dealt with when supervising others. What did you do, and what were the results? 2. Describe a time when you had to use your best oral communication skills. What was the situation, and what was the outcome? 3. Describe a time when you had to adjust to change. How did you cope? 4. Explain a role you filled as a group or team member. 5. We all face disappointments in life. Tell me about a time when you had to handle disappointment or rejection. 6. Describe a situation that required you to show initiative. 7. Tell me about a time when someone made an unreasonable request of you....

Words: 2563 - Pages: 11

Free Essay

Dreams

...What is one to do when one’s dream is deferred? How does one cope and move on with the several emotions that have been built because of this delay? In the play A Raisin in the Sun by Lorraine Hansberry, many characters’ dreams are deferred. From Beneatha’s dream of becoming a doctor to Walter’s dream of opening his own liquor store, dreams in the Younger family are genuinely abundant. A Raisin in the Sun portrays the life of the Younger’s, an African-American family living on the South Side of Chicago in the setting of sometime between WWII to the 1950s. As the play opens, Mama is expecting an insurance check of $10,000 that comes from the deceased Mr. Younger’s life insurance policy. Each of the adult members of the family has their own ideas as to how to what he or she would like to do with this money; Mama wants to buy a house to fulfill a dream she shared with Walter Sr. while Walter, Mama’s son, would rather use the money to invest in a liquor store. And, Ruth, Walter’s wife, agrees with Mama and hopes that she and Walter will be able to provide a better lifestyle for their son Travis. Finally, Beneatha, Mama’s daughter thus Walter’s sister, wants to use the money for her academics. As the play progresses, the Younger’s clash over their competing dreams. Ruth soon discovers that she is pregnant and considers abortion as an option to keep their lifestyle from getting “harder” than it already is. When Walter finds out about Ruth’s pregnancy and abortion option, but...

Words: 1435 - Pages: 6

Premium Essay

Succesful Relationships Guideline

...Life is a constant exercise in self-improvement. And while some of that focus lands squarely on becoming more educated or rising in the ranks of the workplace, sometimes we forget to improve how we treat ourselves and those around us. In the rush to achieve, the idea of being “better” becomes lost to ambition and selfishness. The journey to improving your soul and your compassion toward yourself and others begins here. Often times we go about our days, interracting wih dozens if not hundreds of people along the way, barely acknowledging their impact on our lives. A simple greeting confers honor and acknowledges the other person’s presence. It sets a positive tone, put people at ease and wishes them well. You never know when your acknowledgement may be the only positive thing that happens during someone else’s day. Your friendliness also invites other to acknowledge and be friendly to you in return. A real life lesson of the importance of acknowledging others has been for Diana the reason to change attitude and behave in a way based on this very simple but very important principle. Diana has always been this ambitious human being that had made several sacrifices only to ensure a high-ranked job at an advertising company. She was an workaholic which would work on a 24/7 basis. Whenever a friend would come over, she would never offer her undivided attention as she was busy replying emails or working on a work proposal. Her friends , one by one, started to withdraw from her as she...

Words: 1322 - Pages: 6

Premium Essay

An Unforgettable Korean Birthday

...up really late, and my mom was making traditional Korean soup. I didn’t make anything of it. Waking up to the smell of Korean cuisine was a norm. I went to go watch television, until my dad popped out and asked if I knew what the day was. I quickly listed all the typical annual events; Was it my parent’s anniversary, my grandmother’s birthday, or someone’s of wedding? After trying out several guesses, my dad finally answered, “It’s my birthday”, and the disappointment in his voice wasn’t particularly well disguised. I was hit by the aroma of the Korean soup, also commonly known as “traditional birthday soup”; how could I be so stupid? At that moment, I swore to myself to remember his birthday every year. Many do not understand my frustration and sadness that one event had on me. To me, my dad is my best friend. No one can break the bond we share. Although, I admit that I do not treat him the way I treat my best friends simply because I take him for granted. I wanted him to have a single day devoted to him without disappointments much like those of that difficult year. He carried the burden of business failure and the sadness of a brother towards a sister with ovarian cancer. For my dad who never once had forgotten my birthday, I was deeply grieved. The next year, I was determined to create a memorable birthday filled with family and food: the two things that make a special day. My mother and I prepared a feast and invited few of...

Words: 385 - Pages: 2

Free Essay

Notes

... 13 west road John Street 6544 01 June 2014 20 Tission road Walmer Cape Street Francis 7722 Dear Robert Daniels I would like to express my disappointment about the delay of a request that I sent to your company four months ago the request of designing and hosting a website to promote my business, Trendline. My vision is to provide clients with relevant product information, online shopping and customer service Unfortunately I noticed that you have disappoint me as you agree that delivery is in two months’ time but still the website is not online .I was hoping we going to do business great I even paid the half of a coast as a deposit .I need website to run a business global and you should have told me if you cannot help me. I should have took my business somewhere else. Now I would like if you can makes up for your delay and help me To resolve the problem, I would appreciate to have...

Words: 280 - Pages: 2

Free Essay

Princess Diana Case Study

...Many people remember Princess Diana for her very fragile and loving nature, however during an interview with BBC, she often remarks “I am a very strong person,” an ironic statement for someone whose life was full of challenges and disappointments (Elliot& Pederson, 1995, p.62). Beginning with her birth on July 1, 1961 to aristocratic parents Viscount and Viscountess Johnnie and Frances Althorp, Princess Diana (then Diana Frances Spencer) believed she was a disappointment to her parents because she was not born a baby boy, the desired heir to the Spencer estate. Feelings of disappointment continued for Diana during her parent’s divorce at the age of six and her father’s second marriage to Raine (a woman she despised) when she was 16. Shortly after her father’s marriage to Raine, Diana failed her “O-levels” (or college placement tests), and was sent to a Swiss finishing school to develop her passion for skiing rather than focus on academics. It was based on this new sense of freedom that caused Diana to exhibit problematic behaviors, such as relentless stubbornness and lying, as well as early symptoms of an eating disorder (Elliot & Pederson, 1995). Thus, it is the purpose of this paper to examine how the events of Diana’s life in conjunction with psychological components contributed to her development of bulimia nervosa. Biological Component Eating disorders like bulimia are a significant public health problem for individuals across the lifespan (American Psychological Association...

Words: 2067 - Pages: 9

Free Essay

The Queen (2006)

...Stephen Frears, utilises the director's imagined memories of the events succeeding Diana's death to portray the Queen, and her actions, in a warmer light. A compelling and challenging view of Diana is also presented in the film, furthering Frears' purpose of convincing the audience of the difficulty of the Queen's position and hence softening the public image of her. Diana is initially presented through a montage of grainy archival footage, where Diana almost seems to be courting and teasing the media with her image. While this archival media footage adds authenticity to Frears' account, it also demonstrates how insulting this behaviour would have been to the rigid policies of the monarchy. Thus as Diana is depicted as causing trouble for the monarchy, sympathy for the Queen's position upon her death is created. This compelling portrayal of Diana, through historical footage, allows Frears to validate his personal memories and in this way the symbiotic nature of history and memory is revealed. insights into Queen Elizabeth II's emotions during the aftermath of Diana's death can be gained through observing the interplay between the collective and personal memories of the event. Frears' imagined interpretation of the Queen's vulnerability challenges the public's collective memory of Diana's death. Frears' perspective is immediately depicted in the opening intertextual quote from Shakespeare's Henry IV: "uneasy lies the head that wears a crown". Sympathy is created as Frears suggests...

Words: 2449 - Pages: 10