...School of Engineering, IT and Allied Health Sciences (SOEITAHS) Diploma in Information Technology Principles of Information Technology (IT105N) Credit Hours : 4 Class Contact : 5 Hours (3 Hours Lecture + 2 Hour Tutorial/Practical) Independent Self-Learning : 160 Hours Prerequisite : Not Available Consultation Hours : Every Wednesday (02:00pm-5:00pm) (Subject to pre-arrangement only) COURSE OBJECTIVE This course is a comprehensive introduction to the realm of Principles of Information Technology. This is an introductory module to the current and evolving technologies in today’s computer systems. It introduces information technology concepts and principles. This module explains major components of information systems and demonstrates applications of information systems in business. Students are provided with sophisticated knowledge and necessary skills of information technology. Principles of Information Technology is a course that will provide students with computer skills necessary to be successful in “real world” personal and business situations. Students will use Microsoft Office to learn word processing, desktop publishing, presentation software, spreadsheets, and databases. COURSE OUTCOMES On completion of the course, students will be able to: 1. Demonstrate an understanding of basic information technology concepts and principles 2. Describe major components of information systems 3. Discuss business applications of...
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...1, What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? I think a good role model is the person who leads from front line that is where the action is, they are visible, known and approachable. They set the example and actively, through their own behavioural attributes, support and the concepts of reliability, consistency, trust and adherence to ethical principles. If they want open minded and flexible employees, they need to be flexible and open minded themselves. I think the best thing employees like to have in a supervisor is the ability to show empathy toward employees and recognition for sure. Recognizing the employees keep them motivated and enthusiastic towards achieving new goals. 2, what are the traits of an effective leader? Do I have these traits? How would I develop the traits? I think the traits of an effective leader are, Communication, Motivating teams, Team Building, Vision and goal setting. I think I have all these traits but to get more knowledge and experience I should get the training and also If I feel I am weak in any of it I should get more training. 3, how would I ensure that my work goals and plan reflect the organisation’s goals and plans? I think first I should know what my organisation’s plan and goals are, then I can assess that my personal work plan is inline with the company I will need to make sure that my direction is there where my organisation want it. 4, how would I ensure that I meet...
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...Kevin David Mitnick (born August 6, 1963) is an American computer security consultant, author and hacker. In 1999, he was convicted of various computer and communications-related crimes. At the time of his arrest, he was the most-wanted computer criminal in the United States.[1] He now runs a security firm named Mitnick Security Consulting, LLC that helps test a company's security strengths and weaknesses, and is the Chief Hacking Officer of security awareness training company KnowBe4. Mitnick is an active advisory board member at Zimperium,[2] a mobile defense firm that develops a mobile intrusion prevention system.[3] Contents 1 Early life 2 Computer hacking 3 Arrest, conviction, and incarceration 4 Controversy 5 Media 6 Pop culture references 6.1 Video games 6.2 Graphic novels 6.3 TV 7 See also 8 References 9 Bibliographies 9.1 Books 9.2 Articles 10 External link Early life Mitnick grew up in Los Angeles and attended James Monroe High School.[4] He was enrolled at Los Angeles Pierce College and USC.[4] For a time, he worked as a receptionist for Stephen S. Wise Temple.[4] Computer hacking At age 15, Mitnick used social engineering to bypass the punch card system used in the Los Angeles bus system. After a friendly bus driver told him where he could buy his own ticket punch, he could ride any bus in the greater LA area using unused transfer slips he found in the trash. Social engineering became his primary method...
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...INTRODUCTION… Rainbow is franchise that operates 5 branches of pre-school and child care facilities in the Kuala Lumpur, Malaysia. This 5 branches offer the highest quality or nurses and toddler facilities as well as 3 and 4 year old kindergarten for 90- 100 children. These centers comprise class rooms catering for the1-2 year’s olds and 2-3 years old, as well as classes for the 3 and 3 year old kindergarten. Besides that, these centers also provide casual day care services for parents who need to be away from their children for appointments, running errands, due to work or even just to enjoy the quiet time sans children. Parents have been advised to book for slots much earlier to reserve child care. Casual booking has to be paid up front for prior to leaving the child in the Centre. This center’s ensure that all teachers in the kindergarten classes are highly qualified and the child care givers are well trained. At the moment the Centre has 120 employees. This centers use the highest possible technology that they can provide out, most parents are updated on their children’s progress by their respective teachers. Teachers are to keep track on the behaviors of the children and to track them down so that parents can view their all-round performances in the centers. This business takes pride on the quality of the services it is providing the customers. A business like Rainbow is a very huge business that requires a certain amount extensive use of Information System that would...
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...Group norms: expected behaviour sanction by a group which regulate and foster uniform member behaviours. Norms develop due to: * Explicit statements * Critical events * Primary Explicit statements: explicit supervisor and co-worker statements can inform about group member’s expectations Critical events: in any group, critical events in a group history set precedents for the future. Primary: See tendency for the first behaviour pattern, a group displays to set group expectations. Group cohesiveness – how much members are attracted to a group, are motivated to staying it, and are influenced by one another. Group development: * Forming: Members try to assess the ground rules that apply to a task and to group interaction. Members seek information about the task, evaluate now group could interact to achieve it, and begin to test how valued their input will be. * Storming: Group members conflict with each other as they find and try to resolve differences of opinion on key issues. Issues might involve task needs and possible resistance. Conflict may arise from how members relate. Members may struggle for leadership if one is not appointed. * Norming: Group members start to build group cohesion, reaching a consensus about task performance and relationship norms. Members idiosyncrasies are accepted and people start to identify with the group members roles are clearer, the group is willing to engage in mutual problem solving. * Performing: Stage when energy...
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...Task 2- Skills Audit (P3) P3= carry out a skills audit to identify skills gaps Skill level Implication 0 No experience with this skill requires high level of training 1 Basic competence requires on-going training 2 Competent Requires updating as appropriate 3 Competent and confident Training not required at this stage Skill | Level(0-3) | Detailed Evidence | Do I have a skills gap that needs to be addressed? | Verbal Communication | 3 | I am fairly skilled in speaking because I one a local ward for young spokesperson of the community I also gave a speech at my secondary school graduation about my time in school which gained a standing ovation from all my peers and teachers I am also a very confident speaker I have met members of parliament and I was able to speak on behalf of my community. | No | Listening Skills | 2 | I have decent listen skills I was able to recite majority of a French dialogue by only listening to what that they said I picked up word for word and I have been a good listener all my life or else I would have taken the wrong path in life | no | Written communication | 2 | My quality of written communication is very good from time to time for example I have written poems and articles that have been put up in my school as an example to other students also I have entered a young writers competition were my work was considered good but not good enough to be published | Yes I could further improve on my written communication...
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...Assessment 3 1. Briefly overview the marketing activities This section about implement marketing strategies and tactics, briefing stakeholder on their roles and responsibilities, identify marketing and non-marketing personnel on the objectives of the plan, performance measures, and their role and responsibilities. Prioritising marketing strategies and identify resources for their implementation, communicating and team building strategies to ensure that personnel responsible for each element of the marketing mix work together to meet marketing objectives and implement strategies for monitoring marketing activities and analysing marketing performance, in according with the marketing plan. 2. Describe the marketing strategies and tactics Deciding what to do is important, the actual implement of the strategies and tactics is equally as important. This means that a systematic approach is required to identify the marketing strategies of the organisation and they implement the tactics and activities required for each strategy. This initial information can typically be typically be obtained by looking at the organisation’s marketing plan. The action plan should outline the tactics or activities required for each strategy. For example, action purchase top placement in internet searches for relevant commonly searched terms, run an advertising campaign on radio and tv, establish a loyalty program to increase repeat business and referrals. As with all action plan...
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...place The park is located in a very good spot. It is surrounded by water which can be used as a river, and also attracts people as it can be used for the wet rides. It also attracts people as it is very attractive to be surrounded by water, as there are nice views. The park uses the water to it's advantage on the rides too, for example on Vortex, there are parts of the ride where it looks asif you are going to land in the water, which can be very scary, causing the ride to be more thrilling which achieves the rides target to be frightening. The park is situated only 20 miles from the centre of London and is very close to the M25 and M3, so it has good access roads for people which have to travel a distance to get there. With the park being so near to London, and with so many ways of getting to the park, it makes it easier for people to come from further away, attracting a lot more customers. Price Competition pricing, Alton towers is one of the main influencers to Thorpe park along with chessington. The prices for the attractions are approximately the same to avoid a price dispute between the organisations. Market orientated pricing Thorpe park observes what is happening on the market when they set their prices. They observe what customers are sasitsfied with paying at certain times for example OAP and group pricing. Peak and off peak pricing, Peak - higher prices when the park is busy. off peak - lower prices to enocurage more visitors at different...
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...ASSESSMENT 22256/01 Innovative widgets Innovative widget has been operating successfully for over 50 years and it is the largest manufacturing company in Australia. Vision of the company * Implement and internal culture of excellent customer service * Produce a vision and mission statement * Implement a policy and procedures for identify customer needs * Implement a policy and procedures for customer feedbacks * Implement a policy and procedures for managing complaints * Utilize the results of the RATER surveys to modify widgets standards Issues: * Acceptable tolerance +/- 5% * Loss of 40% of sale Existing machineries produce 70% of widgets with accuracy +/- 1% , 20% with accuracy +/- 10% and 10% with accuracy of more than +/- 10%. Options on how to solve issues: With an expense of $500 000 would guarantee accuracy of +/- 1% at least for 10 years or; Repair current machineries for a cost of $100 000 and would guarantee accuracy of +/- 3% for 2 years. RATER Reliability | Customer needs cylindrical stainless steel widgets.Delivery within 24 hours.Sizes as requested.Tolerance as requested. | Assurance | Staff members to be polite and professional.Talk directly to the customers.Nominate someone to deal with the customer on a 24hr procedure. | Tangibles | Dress smart.Clean uniforms and delivery vans always clean and washed. | Empathy | Listen and have a compliant procedure.Follow complaints at all times. | Responsiveness | Always...
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...[pic] Unit No: Unit 14 Unit Title: Strategic Supply Chain and Logistics Assignment Title: ‘Concepts & IT Effectiveness of Supply Chain Management and Logistics Improvement’ Name: Nazmul Haque Sumon Course name: PGD Student Id: OCL 0150 Tutor’s Name : Mr Harry Lindsay OPAL COLLEGE LONDON TABLE OF CONTENTS Task:1 1.1 explain the importance of effective supply chain management in achieving organisational objectives 1.2 explain the link between supply chain management and business functions in an organisation 1.3 discuss the key drivers for achieving an integrated supply chain strategy in an organization 2.1 evaluate the effectiveness of strategies used by an organisation to maintain supplier relationships the organization TASK :3 4.1 explain the role of logistics in supply chain management in an organisation 4.2 evaluate procurement practices in an organisation 4.3 discuss the factors that must be considered when improving logistics and procurement practices in an organization 5.1 plan a strategy to improve an organisation’s supply chain 5.2 assess how a supply chain improvement strategy will benefit overall business performance in an organisation 5.3 explain how barriers will be overcome in an organization when implementing a supply chain improvement strategy Task : 1 Introduction: supply chain management operates at three levels. These are strategic, tactical and operational strategic...
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...1. Differentiate real mode from protected mode networks (4 Marks) In real mode networks, a computer’s software communicates directly with the computer’s ports and devices whereas in protected mode networks, the system’s ports and devices are protected from the applications that use them; the operating system grabs the data stream and manages it to ensure that all applications have equal access and to ensure that data from each application is appropriately preserved. 2. Briefly show steps followed to view network resources (4 Marks) 3. Discuss the use of the Ping tool and give its syntax (2 Marks) The Ping tool is a computer network administration utility used to test the reachability of a host on an Internet Protocol network and to measure the round-trip time for messages sent from the originating host to a destination computer. Ping stands for Packet Inter Net Groper and its syntax is PING [options] destination_host 4. List steps used in creating a network layout (4 Marks) 5. Discuss the net watcher as a network tool (4 Marks) The Net Watcher is a system tool in Microsoft Windows 95 and in Windows 98 that is used for monitoring shared resources on other computers that are running on Windows 95 and Windows 98. Remote administration must be enabled on the computers to be monitored by using the Passwords Utility in the Control Panel. The Net Watcher can be referred to as the Windows 95 and the Windows 98 equivalent of the more powerful Windows NT tool Server Manager and the...
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...SLIDE NOTES Slide 1: BSBCUS501A - Assessment 3. Provide Mentoring or Coaching to your Team. Slide 2: Bushland Blooms is very aware of current Legislation governing its operation. Please refer to your Handout Booklet for the full outline of the Acts. • Occupational Health & Safety Act 2000 & the amendments to the Act in 2001 is to ensure a safe working environment for all staff. • Telecommunications Act 1997 governs personal particulars. • Age Discrimination Act 2004 governs that age is no barrier to employment. • Disability Discrimination Act 2004 ensures a prospective employee cannot be treated less favourably because of a disability. • Racial Discrimination Act 1975 legislates that origins of race, colour etc. cannot be used against you in the workplace. • Sex Discrimination Act 1984 seeks to eliminate such things as marital status, sexual orientation & gender identity in the selection of staff. • Privacy Act 1988 regulates how personal information is handled. Slide 3: Welcome to the Bushland Blooms Customer Service Workshop being presented to Customer Care Centre staff to reiterate the procedures and guidelines for Bushland Blooms customer/staff relationships and how to effectively and positively enhance the interaction between the 2. At the Bushland Blooms Customer Care Centre, our aim is to provide a supportive team environment so that we can provide the best service to our customers. This presentation will focus on understanding 'what is a customer"...
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...Содержание Введение 1 Управление доходами и расходами на предприятии 1.1 Понятие и классификация доходов организации 1.2 Понятие о расходах предприятия, их характеристика 2 Анализ финансового состояния ООО « Мегаторг» 2.1 Общая оценка имущественного и финансового состояния предприятия ООО «Мегаторг» 2.2 Анализ платежеспособности ООО « Мегаторг» 2.3 Анализ финансовой устойчивости ООО «Мегаторг» 2.4 Анализ деловой активности ООО «Мегаторг» 2.5 Анализ прибыльности ООО «Мегаторг» 2.6 Факторный анализ прибыли ООО «Мегаторг» 3 Анализ доходов и расходов ООО « Мегаторг» 3.1 Комплексный анализ доходов и расходов ООО « Мегаторг» 3.2 Комплексный экономический анализ доходности и рентабельности активов 3.3 Планирование анализа доходов и расходов ООО «Мегаторг» Статьи затрат 4 Пути совершенствования управления доходов и расходов ООО «Мегаторг» 4.1 Расчет финансового плана предприятия ООО «Мегаторг» Наименование 4.2 Совершенствование финансового планирования на предприятии ООО «Мегаторг» 4.3 Оптимизационная модель анализа затрат и доходов ООО «Мегаторг» 5 Нормативно-правовое обеспечение управления доходами и расходами ООО «Мегаторг» 5.1 Организационно-правовая форма предприятия 5.2 Правовое регулирование деятельности ООО «Мегаторг» 5.3 Правовой аспект управления доходами и расходами Заключение Список использованных источников Введение Рыночная экономика в Российской Федерации набирает всё большую силу. Вместе с ней набирает силу и конкуренция как основной...
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...Prepare for meetings Submission details Candidate’s name | Pritpal Sandhu | Phone no. | 0455367169 | Assessor’s name | Pritpal Sandhu | Phone no. | 0455367169 | Assessment site | | Assessment date/s | | Time/s | | The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective Candidates are to demonstrate the skills and knowledge necessary to prepare for a meeting in accordance with organisational requirements. Assessment description For this assessment candidates are required to prepare for a meeting to be conducted in their workplace. Candidates who are not currently employed are required to prepare for a meeting to be conducted in a simulated workplace. Note: The work completed for this Assessment Task provides the basis for Assessment Tasks 2 and 3. Ensure you keep an electronic and/or hard copy of this completed assessment for future use. Procedure 1. Review Appendix 1 ‘Assessment Task 1 submission form’ and use this document to complete this assessment. 2. For those completing this assessment in the workplace, identify a meeting to conduct in your workplace. 3. For those completing this assessment outside the workplace, choose one of the following meetings to conduct in a simulated workplace. a. Agree on a business retreat destination...
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...ABC Chemicals is a medium-sized chemical distributor located at the rear of a large metropolitan shopping precinct. ABC Chemicals purchase large quantities of cleaning chemicals. These are delivered in 205 litre drums and include solvents, acids and other corrosives, and detergents. These products are decanted by ABC Chemicals’ workers into retail size containers (not exceeding 30 litres/ kilograms), re-labelled and shipped in company-badged delivery vehicles to retail outlets throughout the metropolitan area. There is, within 25 metres of ABC Chemicals, a local nursing home that cares for elderly residents with age-related conditions including dementia. Across the road from the nursing home is a child care centre that provides day care for children under five years of age. ABC Chemicals employs 50 people whose duties include the day-to-day running of the business and decanting of the chemicals into smaller containers. Small spills during the decanting procedures are cleaned up with rags, which are disposed of at the end of the day inthe general waste dumpster in the rear yard of the premises. The dumpster is collected by a waste contractor on a weekly basis. The ABC Chemicals building was constructed in 2000 and has been fitted with limited emergency equipment. None of the workers has received any training in safe handling of chemicals or how to cope with emergencies and there is no emergency plan displayed in the workplace. ABC Chemicals is situated on a busy intersection...
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