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Discover Card Financial Services

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Submitted By sseppala
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DISCOVER FINANCIAL SERVICES
A MARKETING RESEARCH STUDY
CONSUMER LOYALTY AND THE INFLUENCE OF THE
CUSTOMER SERVICE CALL CENTER

Prepared for
Discover Financial Services

Prepared by
Shantel Seppala
Far Horizons Research

December 8, 2013

Shantel Seppala
Far Horizons Research
December 8, 2013

China Financial Operations Manager
Discover Financial Services
Re: Market Research Report for Discover Financial Services
Dear Sir or Madam:
I am submitting this letter on behalf of Far Horizons Research in relation to the market research report authorized by Discover Financial Services.
The purpose of the report was to gather information relating to loyalty of Discover customers and their respective interactions with Discover’s customer service call center.
A great deal of time, analysis, and thought went in to the preparation of this study and final report. Upon releasing this report, I, Shantel Seppala, would like to personally ensure that this report was prepared with the utmost accuracy and as efficiently and cost effectively as possible.
It has been of the highest pleasure to prepare this report for Discover Financial Services. Far Horizons Research has taken a great interest in this topic and would be more than willing to conduct additional research to either further support this specific topic or conduct new research.
Thank you very much for giving us the opportunity to prepare this report for Discover Financial Services
Sincerely,
Shantel Seppala
Market Researcher

TABLE OF CONTENTS
INTRODUCTION 1
BACKGROUND INFORMATION 1
DISCOVER CARD OFFERING 1
PROBLEM 2
RESEARCH PROCESS INITIATION 2
GENERAL PURPOSE OF THE REPORT 2
SPECIFIC OBJECTIVES FOR THE RESEARCH 2
RESEARCH OBJECTIVE 2
METHOD 3
HOW THE RESEARCH WAS CONDUCTED 3
DATA COLLECTION METHOD 3
QUESTIONNAIRE DESIGN 3
SAMPLE PLAN

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