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Dispute Paper

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This paper will provide information upon an article one of the many recent disputes that made local papers. The dispute arose between a policy holder and Allstate insurance claims department about the claims process stated in the contact between the two. In addition, provide information on the court process of criminal and civil cases and the possibility of many different verdicts including one from a criminal court stand point. In July 1997, Geneva Hager, an Allstate policyholder was involved in a rear end auto accident resulting in neck and back injuries. The claimant’s auto insurance paid out to Allstate and Ms Hager, his policy limit of 25,000 for body injury. Therefore in December 1999, her claim was closed with Allstate and her injuries had been compensated as from Allstate’s point of view. However, Ms Hager disagreed, she retain an attorney and filed a lawsuit against Allstate stating that they did not handle her claim in bad faith per the insurance contract. She proclaimed the claim process was prolonged in order to make her accept a low settlement for her body injuries. Ms Hager and her attorney demanded 475 million dollars for mental anguish and 950 million in punitive damages to be paid out (Orbitz, 2007).
Ms Hager’s attorney gathered information about Allstate policy contract also with some replicas of their claims handling manuals to build their case. Allstate did the same by reviewing Ms Hager‘s claim and several similar ones to ensure the claim handling process was followed, along with a copy of Ms Hager current policy with them.
The case was taken to civil court based on the nature of the dispute to be heard by a jury of Ms. Hager’s Peers. Each party present their cases with supporting documents included. Ms. Hager medical records were also presented in the trial in which served as a major determining factor, especially since the plaintiff had

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