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Diversification & Growth Opportunities

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Situation Analysis: Import Services is situated in a central location within Greenville, NC where many of its customers work or go to school; those locations include universities such as ECU, medical centers including Vidant Medical Center and various government organizations within the city center. The auto shop is family owned and operated, and, since its establishment in 2008, has expanded to include 6 lifts and has gone from a staff of 2 full time employees to 6; a part time shuttle operator also works on Mondays and Fridays. Much of the diagnostic equipment needed for servicing vehicles is owned. Currently, Import Services feels that their current location is operating near or at capacity, both within the shop and outside where parking and storage are very limited. Said shop is also rented, so options are limited at the moment regarding any upgrades. While not a one-stop-shop for all automotive needs (such services as tire replacement, wheel alignments, body work and upholstery replacements are not offered), Import has positioned itself in the niche market of import and high end vehicles. While they market themselves as such, due to clients owning both foreign and domestic vehicles, Import does service domestics. The ambition of Import Services is not to widen the services provided to domestic vehicles, but to offer a greater amount of services to the niche market which they already serve. Due to the constraints of ownership over the current facility and the lack of expansion opportunities which that presents, Import is exploring options regarding new locations in which to expand operations. Leasing a small location in Greenville which may or not be available in 2014 is an option, as well as expanding geographically with a facility in New Bern, NC, where they have recently connected with a local car club (NAME OF CAR CLUB). Import Services is

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