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Duties and Responsibilities of Doorman

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Submitted By regine16
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“DOORMAN” * The principal function of the doorman is the security of the hotel . The doorman is in charge of guarding the lobby and screening all visitors, workmen, deliverymen, etc. Doormen are to be polite and alert at all times. Doormen must realize that the manner in which they carry out their duties helps establish the tone and character of the building. The manner in which visitors are received establishes their first impression of a building. Employees therefore should be especially neat, courteous and in proper uniforms at all times. * Upon arrival, the doorman greets guests, builds rapport with them and learns the reason for their visit in a friendly and charming manner. then assists them with luggage and introduces them to the front desk for their check in and to a bellman to assist them to their room. He then shares anything special about the guests purpose for visiting with the concierge so that a personalized touch can be added to their stay. * During the guest's stay, the doorman arranges transportation around the city via taxi or courtesy shuttle, gives directions to specific points of interest, restaurants, or recommends things to do in the city. During this interaction he will often take the opportunity to ensure that the guest's visit is going well and that any issues are being resolved. Upon departure the doorman assists in the loading of luggage into the guest's vehicle or taxi, thanks them for their visit and invites them to come back again.

“DUTIES AND RESPONSIBILITIES OF DOORMAN “ * Opening Doors * The duties of a doorman usually include opening doors as guests or residents arrive or depart the hotel. The doorman may also have gates to open or intercoms to answer as guests arrive. The doorman must also be friendly and smile as he greets people because this enhances a guest's or resident's overall experience. *

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