...valuable assistance throughout the organization. The jobs under this category are described below: 1. Bill and account collectors: these collectors negotiate with people especially with debtors about recover payment on overdue bills. 2. Bookkeeping and auditing clerks: These clerks record financial events, update accounts and check financial records for accurate outcomes. 3. Financial clerks: These clerks perform administrative works for companies especially for banking and insurance companies. They help the customers of the office through keeping records for them and for the company. 4. Information clerks: These clerks remove the barrier of knowledge obstacles of the customers through providing them all the information they need and answering any questions related to their service. 5. Switchboard operators: They provide information to callers and record important messages. They relay incoming, outgoing and interoffice calls. 6. Telephone operators: They are entitled to handle emergency calls and assist children or disabled people to make telephone calls. They also provide information in alphabetical and geographical directories as the customers require. 7. Posting and billing clerks and machine operators: They usually compile, compute and record statistical, accounting and other numerical data for various purposes. Sometimes for delivery and shipment of goods they prepare billing invoices. 8. Gaming cage workers: They sell gambling chips, tokens...
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...RUNNING HEAD: ORIENTATION FOR NEW HIRES Orientation for New Hires MGT210 May 6, 2012 Wayne Lambeth In the hiring of new employees for the position of sales clerk there will be a mandatory three day group orientation to understand their duties. The first day will consist of welcoming the new employees to the company as well as allowing them to get feel of the goals of the company. Also on the first day the rules and regulations in addition to the consequences for not adhering to the policies of the company will be explained in the orientation. Sales clerk is associated with customer service, so professionalism is needed at all times. The second day is computer and math skills exam in order to understand our cash register system. Employees must pass this exam with at least a grade of 75 or better and must possess basic computer skills. Then they will be assigned an experienced trainer that will assist them in providing the necessary skills and tools that needs to be achieved in order for them to succeed in this company. On the final day of orientation the new hire and their assigned trainer will perform day to day operations in the store. Day one: Introduction to the company, customer service training, company policies, and description of duties Welcome to the Lucky Bargain Company founded by George Green in 2003. Mr. Green was out shopping with his family one day and noticed that some their prices were considerably high. He also noticed that the other...
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...Ch 7 control and accounting information system Explain how the principle of separation of duties is violated in each of the following situations. Also, suggest one or more procedures to reduce the risk and exposure highlighted in each example. a. A payroll clerk recorded a 40-hour workweek for an employee who had quit the previous week. He then prepared a paycheck for this employee, forged her signature, and cashed the check. PROBLEM: Segregation of duties is violated here because the payroll clerk had the ability to record time worked and to prepare the payroll check (custody). This allowed the payroll clerk to both commit and conceal the fraud. The payroll clerk ignored the authorization process or had the authority to authorize the payment. SOLUTION: These three functions should be segregated. One person should authorize payments, another should record the payments, a third should prepare the check, and a fourth should sign it. b. While opening the mail, a cashier set aside, and subsequently cashed, two checks payable to the company on account. PROBLEM: The cashier who opened the mail had custody of the cash. The cashier opening the mail can pocket the checks and forge a signature, never giving the authorized endorser a chance to be involved. For this reason, many companies have the mail opened by two people or have...
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...for Reservation clerk’s The main objective is training new reservation clerks to perform adequately for the job of airline reservation. To develop a training program firstly we need to specify the tasks and responsibilities of the Reservation clerk. After wards we need to decide over the knowledge and skills required for the job. Then afterwards we will decide the areas over which we need to concentrate for providing training. (Scribd, n.d.) Job Duties Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding assistance to passengers needing special assistance. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Check baggage and cargo and direct passengers to designated locations for loading. Make and confirm reservations for transportation and accommodations. Prepare customer invoices and accept payment. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. (My Plan, n.d.) Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Announce arrival and departure information, using public address systems. Promote particular destinations, tour packages, and other travel services. Provide clients with assistance in preparing required travel documents and forms. Provide customers with travel suggestions and information sources, such as guides, directories...
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...Running head: PROBLEM SOLUTION: COASTAL COUNTY CLERK OF COURT. Problem Solution: Coastal County Clerk of Court University of Phoenix Problem Solution: Coastal County Clerk of Court A competitive situation within Coastal County Clerk of Court’s offices has created animosity and distrust between employees and new Clerk Stan Accord. The organization has the opportunity to make the changes necessary to meet the desired end-state goals through mediation, scheduling changes, and outsourcing of computer data and storage. The organization can realize these changes with minimal emotional response by employees and management through careful meditation of the situation that has not occurred to this point. County residents will find the new organization provides more services than before in a more flexible format. Describe the Situation Issue and Opportunity Identification Throughout the scenario the idea of discrimination comes into play with multiple parties. Discrimination is perceived between Stan and Dennis, Stan and Dan, as well as perceptions of female employees. The next issue is Dennis taking a competitive stance against Stan believing he can perform the functions with a better understanding of the needs of the community. The final issue at hand deals with the lack of mediation or arbitration used between the parties. Instead the parties decided to handle issues publicly and with high emotional tolls on both sides. Stakeholder Perspectives/Ethical Dilemmas ...
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...Microsoft PowerPoint, maintaining data base, maintaining files, Safe Keeping Personal Identification Information, ability to answer multi line phone systems, multi tasking Related Experience: U. S. Marine Corps Ona, WV Administrative Clerk 04/2007-10/2010 Duties Included, but not limited to: answering a multi-line phone system, filing, updating personnel information, ensuring everyone was paid correctly, accounting for over 100 Marines. U. S. Marine Corps Jacksonville, NC Administrative Clerk 09/2003-4/2007 Duties Included, but not limited to: answering a multi-line phone system, filing, updating personnel information, ensuring everyone was paid correctly, accounting for over 1200 Marines. Work Experience: OfficeMax, Inc Sales Specialist Duties included, but not limited to: Opening the store, Closing the store, Ensuring nightly bank deposits are done, Accountability of Cash Drawers/Safe. Training and leading Team members. Ensuring sales goals are met. Secret Pleasures, LLC St. Albans, WV Cashier 10/2010- Present Duties Included, but not limited to: Running register, stocking, cleaning, upholding excellent customer service, answering phones. U. S. Marine Corps Various Locations Administrative Clerk 09/2003-10/2010 Duties Included, but not limited to: filing, updating personnel information, answering a multi-line phone system, ensuring everyone was paid...
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...When reviewing the information provided by both employees and supervisors, a team composed of the HR Manager, the Director of Administration, and an outside consultant noted that several duties associated with maintaining customer service records were divided among three employees. This often led to delays in recording customer payments and scheduling repair services. The team regrouped the various customer service duties so that two of the employees performed complete but different functions. Filing activities were concentrated with the third employee, who also served as backup for the other two. Recruiting and Selection Equal employment opportunity guidelines clearly require a sound and comprehensive job analysis to validate recruiting and selection criteria. Without a systematic investigation of a job, an employer may be using requirements that are not specifically job related. For example, if a medical clinic requires a high school diploma for a medical records clerk job, the firm must be able to justify how such an educational requirement matches up to the tasks, duties, and responsibilities of that job. It must be able to show that the knowledge, skills, and abilities needed by the medical records clerk could be obtained only through formal education. rganizations use job analysis to identify job specifications in order to plan how and where to obtain employees for anticipated job openings, whether recruited internally or externally. For example, a job analysis for...
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...Clerk of the Court Civil/Criminal/Family Employee of the Quarter Nomination Form JANUARY – MARCH 2013 NOMINEE’S NAME: DIVISION/OFFICE NOMINEE WORKS IN: Family Division IS NOMINEE A SUPERVISOR? No Clerk of the Court recognizes employees who go above and beyond their specific duties and make our department a better place to work. To nominate a Clerk employee, check the areas below that you feel are applicable to describe how the nominee goes above and beyond their regular duties and merits the award of the Employee of the Quarter. All information will be kept confidential. JUSTIFICATION FOR NOMINATION x Role model for advancing the goals and mission of the court. x Enriches and encourages exemplary work standards and ethics around his/her work unit and assumes responsibility greater than his/her normal job functions. Contributed to a safe, orderly, and supportive climate. Displayed a customer-first positive attitude (if applicable). x Provides service that reflects a positive image of the Courts. x Displayed a high degree of honesty, loyalty, initiative and integrity. x Promoted effectiveness and/or efficiency, high productivity, and commitment to quality. x Exhibits creative problem solving resulting in substantial cost or time savings. Maintained positive work relationships with others to meet organizational goals and objectives through developing teamwork, momentum, enthusiasm, and pride. x Inspires confidence and...
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...------------------------------------------------- ACKNOWLEDGEMENT The case study of PBL in session 1 is related to the revenue cycle in which consists of sales to cash collections. Revenue cycle is a recurring set of business activities and related information processing operations associated with providing good and services to customer and collecting cash in payment for those sales. The primary objective of revenue cycle is to provide the right product in the right place at the right time for the right price. There are four basic revenue cycle business activities that are sales order entry, shipping, billing and account receivables also cash collection. Sales order entry process entails three steps that are taking the customer’s order, checking and approving the customer credit and checking inventory control. The second basic activity in the revenue cycle is by filling the customer orders and shipping the desired merchandise. It is entail two step that is picking and packing the order also shipping the order. The third basic activity in the revenue cycle involves billing customers and updating the account receivables. The last step in revenue cycle is cash collections in which involve handling the customer remittance and depositing remittance in the bank. Basically, this case is about an audit process made to our client in term of its process of sales and cash receipts document as well as in shipping and billing system. Based on this case, we had made an audit process on the sales order entry...
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...convenience store chain with more than 53,500 stores in 16 countries, of which close to 10,400 are in North America” (7 Eleven, 2014, para. 1). As the world’s leading convenience store, 7 Eleven needs to provide accessible goods to customers and a strong level of customer service. The episode of Undercover Boss detailing the 7 Eleven franchises demonstrated that there are multiple positions necessitated to keep stores running efficiently. The first position detailed was a store clerk. The next position that was explored was the delivery truck driver. Although these positions differ, both are necessitated in order to maintain the world’s largest convenient store. The role of the store clerk and the role of the delivery truck driver will be compared to determine what similarities exist. A job description will then be created in order to recruit new employees. Finally, the position of store clerk will be explored to demonstrate how this position adheres to federal laws. Comparison of Positions The episode detailed two main positions. The first position was the store clerk. The clerk was required to stock shelves, make coffee, ring up customers and ensure that customers could find everything they were looking for (YouTube, n.d.). In addition, the store clerk worked closely with the store manager to address things that may go wrong in the store. The second position that was detailed in the episode was driving the delivery truck. The delivery truck driver was responsible for making...
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... AUDIT Written By: Roger Philipp, CPA Roger CPA Review 1288 Columbus Ave #278 San Francisco, CA 94133 www.RogerCPAreview.com 415-346-4CPA (4272) AUDIT Table of Contents Introduction…………………………….………………………………..………………1 AUDIT-1 Audit Standards & Planning…………………………………………….…………….…...2 AUDIT-2 Internal Control…………………………………………………………………….………...3 AUDIT-3 Audit Evidence…………………………………………………………….………………....4 AUDIT-4 Audit Sampling.......................................................................................................…...5 Audit Reports........................................................................................................…....6 AUDIT-5 Compilations and Reviews (SSARS)……………………………………….…………….7 Other Services and Reports………………………………………………….…………….8 Information Technology (IT)……………………………………………………..…………9 Appendix AICPA Released Questions……………….…………….…………….……..….Appendix AUD-2 Internal Control The following is an excerpt from the Roger CPA Review Text books, which are included with purchase of the Roger CPA Review course. Written and updated by your instructor, Roger Philipp, CPA, the textbooks are the perfect companion to our dynamic lectures. www.RogerCPAreview.com AUD-2 Internal Control The second standard of fieldwork states: “The auditor must obtain a sufficient understanding of the entity and the environment, including its internal control, to assess the risk of material misstatement (RMM) of the financial statements...
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...SEEM 3630 Service Management Assignment 2 Total points: 7 Instruction 1. Remember to put down your name and student id on your paper. 2. Each student is required to submit one written report. 3. Your answer must be typed and should be fitted into one side (i.e., one page) of an A4 paper. 4. Drop off your assignment at the collection box labeled with SEEM 3630 at the 5 floor of the ERB building before 11:00 p.m. of February 17, 2015. 5. A 20% penalty will be applied to a late submission. Lori Cook, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this period shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk to register each guest. Ms. Cook is considering three plans for improving guest service by reducing the length of time that guests spend waiting in line. The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated...
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...GoodFood GoodFood is an organization that runs two restaurants located in the same building: Royal, with 100 seats, and Premier, with 400 seats. These restaurants each have a clearly separated entrance, with reception, wardrobe, etc. Each restaurant has its own manager, who is responsible for running the restaurant and its financial results. Under the leadership of the general manager, the following departments are in place: - Purchasing (4 employees) - Storeroom and cold store (6 employees) - Central Kitchen (25 employees) - Accounting department, including computer department (6 employees) - Financial department, including Central Cash Desk (4 employees) - Household service (cleaning, maintenance, etc.) Royal Royal is an exclusive à la carte restaurant, which has recently been awarded a Michelin star. The menu changes weekly and depends on the season. To dine at Royal, both individual guests and groups need to book in advance. Groups can also hire the entire restaurant. Depending on the size of the group, the time, and the day of the week, groups can get a discount, or may need to pay a surcharge on the regular menu prices. Groups that hire the entire restaurant always need to pay a surcharge. Royal accepts cash payments, credit card payments, and payments on account. For payments on account the payment term is 30 days. Royal’s attendants are employed on a permanent basis (25 employees in total). Premier Premier is a restaurant where one...
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...communication skills, with the ability to set priorities, meet established deadlines and be an integral part of a team environment. SKILLS: • MS Word MS Outlook Data Entry Customer Service • MS Excel TXCOMP Multi-line Phones Organized • MS PowerPoint Citrix Filing Typing (35 wpm) WORK EXPERIENCE: TEXAS DEPARTMENT OF INSURANCE, DIVISION OF WORKER’S COMPENSATION Claim Service Officer April 2008 – Present • Ensures the appropriate delivery of medical and Income Benefits and resolves disputes. • Investigates and resolves complaints • Monitors and enforces compliance with Workers’ Compensation Rules and Laws • Encourages timely Return to Work through education and disability management and return to work programs. Administrative Technician III May2004 – April 2008 • Answers walk-in and telephone customers' questions; provides preliminary information and general assistance in claims activities including providing brochures and forms. • Verifies, with injured worker's assistance, that claim information on mainframe computer screen is accurate. • Attempts to resolve disputes at all stages of the claim process. • Makes appropriate social service referrals to other agencies Clerk III September 2003-May2004 • Operates telephone switchboard console and performs receptionist duties. • Performs complex data entry work requiring complex work methods& procedures. • Enters and updates data from forms into various systems, updates injured workers or beneficiaries...
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...at the same times creating an environment where people are treated with respect and are highly motivated to excel. Whole Foods mentor their employee through education and on-the-job experience. This will able them to fill a majority of leadership roles from the current team member base. There is several training programs that is provide to bring those new leaders into the company. Whole Foods divides the employees into “teams” which are group by departments. It teams goal is to ensure the daily operations are run professional and profitable. The store has several different departments like Seafood, whole body, produce, specialty, Bakery, customer service, facilities, floral, meat, prepared food and grocery. Base on the information provide these are the job title: 1. Job A – Customer Service Clerk 2. Job B – Customer Service, Cashier 3. Job C – Prepared Food Leader 4. Job D – Prepared Foods Specialized Team Member, Night Supervisor 5. Job E – Store Team lead 6. Job F-Grocery Team Supervisor 7. Job G- Prepared Foods Associate Team Leader 8. Job H-Associate Store Team Leader 9. Job I-Grocery Store Team Member Process, Techniques, and Factors Job classification method is the best one to use when determining the actual job title of the each team employee that will evenly engaged to the structure of the teams and which teams the individual members report to. With this jobs are classified into existing teams based upon the established structure...
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