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Dvd for Less Case Study

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DVD For Less
DVD for less is an online business that makes all of its money from customers that shop for DVD players online. Their competitive advantage is that they can sell DVD players for around $200 less than its competitors because it benefits hugely from low costs from its suppliers.
DVD for less has now outsourced its warehousing and storage activities to an external firm, this firm is called Baselio Logistics who is charging them $500,000 annually for the warehousing of their inventory. This strategic move is going to have a positive impact on the business overall because their costs will decrease drastically. These costs that will decrease include the warehousing costs, average inventory costs and the carrying costs. Previously DVD for less was paying $1.46 million for warehousing and had an average inventory of $5 million of which the carrying cost was $1.25 million. Also under these circumstances their order fill rate was 97% and of the other 3% of the customers, 1% would cancel their orders and 2% would be unhappy but wait for the second delivery all these customers would also be compensated for the company’s mistake with a $35 coupon towards any of their products. Every late order would also have a handling fee of $20 per order so this would be a waste of $55 per customer for every customer that received the incorrect order. This is another extra cost that the company would need to pay.
After the company’s warehousing and storage was handled by Baselio Logistics their total costs went down by approximately $2.635 million and their order fill rate jumped up to 99%. The costs that they are now saving on are warehousing (they only pay $500,000 compared to the $1.46million), average inventory (which decreased by 30% so it only costs $3.5 million compared to $5 million before) and the carrying cost (which would automatically reduce because of the reduced

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