e-Government Systems Quality in Kenya: Possibility on Synergy
Godfrey M karimi
For some time the government and the private sectors have existed independently in the e-Government systems development and implementation. The two have often interacted on the outsourcing by the government and the implementation of tenders by the private sector. The government has been charged with the provision of the benchmarks and the contracted body in the private sector being required to deliver as per the set requirements.
This leaves the government solely responsible for the delivery of quality e-Government systems and the private sector upbeat to delivering as per the set benchmarks. However, the two parties exist in different environments and a more involving insight into the required deliverables would achieve higher results.
A partnership between the two parties would be one of the possibilities of achieving an all round perspective in ensuring high quality systems, a greater acceptability by the end users and a more satisfactory solution provision to the existent problems in the government. Besides, such a partnership would create room for donor funding and as such a growth in the e-Government systems.
e-Government is the use of ICT to provide information and improve the delivery of government services to the citizens using electronic means (Ong’ondo & Kamar, 2007). e-Government systems would be used in a number of setup, among which is, driving license renewal, Voter registration, State park information and reservations, Voting on the Internet, Access to one-stop shopping (one portal for all government services), Ordering birth, death and marriage certificates.
According to (Corning, 1998) synergy, broadly defined, refers to combined or "co-operative" effects -- literally, the effects produced by...