...E-mail Etiquette E-mail etiquette to me, means a way that people represent themselves while communicating through e-mail. How you write or respond to an e-mail is very important because you’re representing yourself or your companies without being able to have the recipient see you physically or able to hear your tone of voice, which can be very challenging to most people. I know that I have sent several e-mails thinking that the recipient “knows me” or knows how my personality but that is not the case at all. E-mails can be misinterpreted very easily causing hurt feeling, not fully understanding what is expected of them, or simply just not understanding what the purpose of the e-mail really was. Be careful about using irony in e-mails to people who don’t know you well. If misunderstood, it could cause conflict (Bloomsbury, 2004). Today everyone is always on the go, with a million things to do. Any shortcuts that we can take to save a little time, we normally jump on that opportunity. This is very easy with e-mails. The popularity of text messages is beginning to creep over into e-mail. While most people will understand what you mean if you send them a message along the lines ‘C U at 10’ or ‘mtg off’, it’s best not to include this type of abbreviation in messages to external clients or contacts. Use full correct spelling, even if this takes a little longer (Bloomsbury, 2004). As technology keeps moving forward and coming up with new ways to make life quick and simple...
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...Abstract If it was not for certain technological advances with reference to computers much of the global business community would not able conduct business and produce products. In all aspects of business, ethics and morals have to be the foundation but where the rubber hits the road, business etiquette will aid in maintaining high job satisfaction and keep customers coming back. With the vast majority of business operations having a foothold in technology there is a severe need for e-etiquette. What is Driving Technology in Business? In today’s era of business there would be a severe lack of production if the power goes out. With the advancement’s and availability of computer technology in business, there has been a significant shift in the way day-to-day business operations are conducted. The introduction of the computer and data processing capability to the business world transformed the workplace. Unlike the traditional typewriter, the computer brought with it the ability to easily store and correct documents without having unsightly spots of “white-out”. The usage and utilization of computers, computer systems and information technology (IT) applications in every aspect of business is now routine. Wide-ranging means of connecting to and access technologies with computing interfaces expedite communication between employees and with business partners, suppliers, customers, or other stakeholders. With the plethora of software, production...
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...Email Manual University Of Phoenix XCOM 285 Your Name Here E-Mail Etiquette Explanation: E-mail etiquette is defined by canyon.edu as “the rules governing socially acceptable behavior”. This will vary depending on the situation. For example environment and relationship with the e-mail recipient play a part in what is and what isn’t acceptable. Composing a Message 1. Open the Email portion of the program by clicking on the “Mail” primary tab 2. Click the “Compose” button 3. The New Message Window will open. 4. Enter the email addresses of message recipients in the TO field. (Note: if recipients are on campus you do not need to include @uwosh.edu) You may access the address book by clicking the blue TO link. 5. If you would like to Carbon Copy, or send the message to someone other than the main recipient, add their email addresses to the CC field. Click the CC to access the address book. 6. To Blind Carbon Copy, or send someone a message while concealing their email address to other recipients, enter email addresses into the BCC field. Example: professors often use BCC to email an entire class, every student gets the message, but to protect privacy, message recipients are not listed in the email. 7. To add an attachment, click the Attachments link. (See directions below) 8. The main point of the email can be added to the Subject field. 9. There are two ways to enter text into your message. Plain Text and Rich Text (HTML). Plain text is just...
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...Running head: Workplace Etiquette Workplace Etiquette: Is our system broken Abstract The lack of workplace and office etiquette has plagued organizations of various sizes for several decades now. In fact, rude and inappropriate behavior has become a common problem in today’s business environment. I believe much of our problems have come from the fast-paced high-technology age we now live in, which has become a gift and a curse. This paper will attempt to examine the term workplace etiquette and the many social and official levels which the term encompasses. Workplace Etiquette: Is our system broken Workplace etiquette covers a wide range of topics in today’s business environment. Business leaders are expected to fully understand office and business etiquette, email etiquette, international etiquette, etiquette utilized in dining, etiquette utilized in business meeting and etiquette used with contacts outside of an office setting, just to name a few. Additionally business leaders must comprehend the value of diversity and understand cultural differences. Workplace etiquette can range from how to conduct yourself in the workplace, to how early to arrive for a business appointment, to the appropriate way to utilize email. First, I would like to take a closer look at office etiquette. Office Etiquette is basically minding your manners in the workplace. It can also be defined as the “showing of respect to others who share...
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...ILM Level 5 Examples Think for a moment about your own team’s reaction to complaints. When a customer complains what is your work team’s usual reaction? Which answer best describes their usual behaviour and attitude? How does this reaction impact on your customer’s perception of you as an organisation? I try to encourage my team to regard the complaint positively and use it as an opportunity to strengthen links with the complaining customer. In many cases, however, I would say that my work team’s usual reaction would be to listen carefully and deal with the problem promptly and efficiently. Customer services training given to my team, together with guidance in team meetings, encourages each individual to take ownership of the complaint and use it as a learning experience that helps them to improve the service given to customers. I encourage discussion of complaints and how they have been handled and, as a team, we look at how something could have been done better. I try to ensure there is no ‘blame culture’ to avoid staff feeling the need to cover up mistakes or complaints. I am aware of other teams whose members have refused to accept complaints as a positive and they have been defensive and argumentative with customers which have caused enormous difficulties for our organisation. As a public sector body I feel it is even more important that we offer the best possible customer service. Just because our ‘customers’ cannot go anywhere else for our services ...
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...personal privacy when writing. It is easy for a manager to inadvertently create a problem for the company by doing something considered unethical by some or by invading an employee’s privacy. This course helped to understand how a manager should consider ethics and privacy when writing. This course also covered the considerations a manager must give an audience when deciding how much the audience knows about the subject matter. A manager does not need to assume the audience knows more information than it does, but he must also not bore an audience with subject matter the audience already knows. Lastly, a manager must keep in mind formality of documentation. A memo should be a more formal document than an e-mail. An e-mail to a fellow employee can be more informal than an e-mail to someone outside the company or to a customer. All of these points covered in the class will help to create more appropriate documents for every business occasion. [pic] ABC Apparel “Clothing that fits every need…..” 373 Apparel Drive...
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...Associate Level Material Appendix D E-mail Etiquette Read the following e-mails. For each e-mail: • Describe any content and formatting errors found. • Determine if the content is appropriate for a workplace setting. If it is, explain why. If not, identify the errors made and rewrite the e-mail, to be appropriate. | | |E-mail One | |To: Tom | |Subject line: Talent Reallocation | | | |Tom, | | | |This e-mail is in reference to the two employees who are going to be terminated Friday. We have determined that they are Nicole Stone| |and Lorenzo Torres. As we discussed yesterday, their performances...
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...Etiquette Etiquette is the way a person presents himself to others, being comfortable and making other people around comfortable. Knowing and using proper business etiquette is very important, because it can get you one step closer to your dream job or your dream client.Implementing proper etiquette and protocol skills into everyday life should be habit for everyone. After all, a person who displays proper etiquette not only feels good about himself, he also makes those around him feel important and respected. 1. Phone call Proper business phone etiquette can make a positive impression on your callers. It will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using. If your company does not require a scripted greeting, answer the phone with your name. Your caller may tell you his or her name after you provide yours. Or, the caller may start telling you the purpose of the call. If your caller does not provide his or her name in the first few sentences, ask for it. Knowing the caller’s name is important because it makes callers feel they are respected. 2. Email Right now, more and more companies have realized how important their email communications are. However, many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. Here are some tips that can make your company has the excellent email communication skills. An email reply must...
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...Written Exercise Unit 2 Assignment 5 Completion Exercises Find the word or phrase that completes each of the following statements. All these questions refer to Internet, e-mail, and networking. 1. E-mail is short for ________________________ | 1. electronic mail | 2. How long does it take for an e-mail message to arrive in the recipients inbox? | 2. within seconds or minutes | 3. In order to use e-mail you must have an Internet connection, an e-mail program, and ________________________ | 3. e‑mail address | 4. Name two free e-mail services. | 4. yahoo and gmail | 5. The e-mail messages you have just received are in your __________ | 5. inbox | 6. Sequences of keyboard characters that symbolize facial expressions are called __________________________ | 6. emoticons | 7. Another name for junk e-mail is __________________ | 7. spam | 8. Using caution in giving out your e-mail address, checking a site’s privacy statement before giving your address and never replying to junk e-mail messages will _______________________ | 8. help prevent junk e‑mail | 9. Computer criminals who attack other people’s computers are called ________________________ | 9. hackers | 10. A small program that can help prevent hackers and malicious software from gaining access to your computer is called a(n) _________________ | 10. Firewall | 11. A small program that can help protect your computer viruses, worms, and other security threats is called ______________...
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...Business Writing Business writing is similar to technical writing; the concerns and strategies are the same. You start by collecting information—whether you're writing a letter, an email, a press release, or preparing a presentation, you start by gathering your thoughts and doing research. The research might involve reading relevant research papers, clinical trials, and review articles. You may want to talk with researchers, colleagues, or peruse your notes you made at relevant meetings.... It's a good idea to begin by asking yourself "What am I trying to achieve?" If you can't answer that question. the chances of writing a good piece are slim. If you can identify your global intentions, then you can evaluate your information, arguments, and recommendations against those intentions. Start immediately to identify the main issues, think about how to organize them, make some notes, brainstorm, and so on. By focusing your thoughts, you've started to think about what your readers might want or need to know. ------------------------------------------------- Some Things To Keep In Mind This is the same list of strategies used for technical writing: 1. Understand the type of report/memo/synopsis you are writing—find examples and notice the structure and organization other authors have used 2. Write down your global intentions—a phrase or two that captures the gist of your potential writing 3. Tentatively identify possible sections and subsections—this is a brainstorming...
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...multiply. Viruses have many symptoms: some can simply slow down your computer whilst others can have more severe effects like moving documents and/or deletion of documents or programs. No matter the severity of the virus and its symptoms they should be dealt with by an up-to-date anti-virus program and security software, as systems with out-of-date protection are more susceptible and at risk. I agree that computer viruses are a major threat to business information systems because it is a way for hacker to gather useful information about a company and harm them. According to CNN workplace computer virus infections are up forty-eight percent over last year due to the increased spread of macro viruses usually found in files attached to E-mail, according to the International Computer Security Association, Inc. The number of infections per one thousand personal computers was twenty-one point fourty-five in nineteen ninty-seven; it's now at thirty-one point eighty-five, said the ICSA, in Carlisle, Pa. The study is based on a survey of some 300 corporations and corporate sites, representing some 750,000 PCs and servers. The rising virus epidemic can be blamed on macro viruses in Microsoft Word documents sent as attached files over the Internet. But it's not only the ease of sending infected documents that is increasing the number of infections; it's that writing a macro is so simple, said John Wheat, who works in the virus area of ICSA. "Word viruses are so easy to write,"...
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...nications The Evolution of Corporate Communications Paul Chin 10/26/2005 |[pic][pic]| |[pic] | Trying to get a message across to every employee in an organization is a lot like trying to control kids in a school bus: some will listen; some will hear but misunderstand the message; and some will ignore the message altogether and later complain, "But nobody told me." Communicating to hundreds, sometimes thousands, of employees within an organization is no small feat. This challenge is further complicated in organizations with a global presence, where corporate headquarters is responsible for delivering the same message to satellite offices in geographically dispersed locations. But it's not enough to just create the message. Effective corporate communication involves not only the message itself, but also the medium that carries and delivers it. It's these two components of a communication that dictate whether employees will receive and understand it. But don't fool yourself in thinking that there's some long process of deliberation when they receive one of these messages. Most corporate communications will grab the attention of an employee for no more than a few seconds — if at all. It's within that very narrow window of opportunity that they will decide whether to read something or toss it aside. Employees are processing more information than ever before — information dealing with their projects, their clients, and their industry as a whole. With all this information...
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...MIS535 Week 7 Discussion How phishing attacks have compromised major systems? Major corporations, governments, and other organizations are hacked each week, mostly by means of phishing attacks. Describe how users and IT organizations should arm themselves against these attacks. In a typical phishing attack, the attacker puts up a Web site that looks nearly identical to the victim's Web site. Technology changes fast, our genetic code and learned behaviors not so. As security professionals, we must concentrate not on technical measures, but on education, education, education. Phishers often set up the fake sites several days before sending out phishing e-mails. One way to stop them from swindling customers is to find and shut down these phishing sites before phishers launch their e-mail campaigns. Companies can outsource the search to a fraud alert service. These services use technologies that scour the Web looking for unauthorized uses of your logo or newly registered domains that contain your company's name, either of which might be an indication of an impending phishing attack. This will give your company time to counteract the strike Phishing attacks bring with them other risks and costs as well; including the direct IT costs to locate the source of data loss. Organizations should establish a cross-functional anti-phishing team and develop a response plan so that they're ready to deal with any attack. Ideally, the team should include representatives from IT, internal audit...
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...Associate Level Material Appendix H Business Writing Portfolio XCOM/285 Essentials of Managerial Communication University of Phoenix Reflection During this course XCOM/285 Essentials of Managerial Communication I have learned many new tools that I really never paid attention to before. I have been working in an office for ten years now and I realized that when we hear the work communication we automatically think about a phone conversation, email between people, or just a meeting in person. Taking this class has really opened up my eyes and that communication is really not only about how you feel about something and the way that you communicate it is the way that you can listen and read what other people are actually telling you. Since taking this class I have made it a strong point to make sure I am really paying attention to what the other person has to say. Whether it is on the phone, through emails or in person, I make it a point that I fully understand what the reciprocator is saying and what they really want. Once I really pay attention to this I am able to communicate back and once this happens we will be able to carry on good communication. I have also noticed that if I have any questions I know that the only way I will be able to understand is to ask the questions that I need to ask an order to full understand what is needed or wanted from me. Business Writing Graphic Organizer REVISING – Once the document has been composed. We then prepare...
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...Introduction to Computers and the Internet 2 Lesson 1 What Is a Computer? n Personal Computer Hardware n Peripherals n Bits and Bytes n Computer Speed and MHz and GHz n Computer Types Lesson 2 Software n Obtaining Application Software Lesson 3 The Internet n Finding Information on the Web n Evaluating Information on the Web Lesson 4 Understanding E-mail n Sending and Receiving E-mail and Other Forms of Digital Communication n Dangerous E-mail Lesson 5 Types of Computer Crimes n Copyright Laws n Acceptable Use Policies Lesson 6 Computer Workers 3 Introduction to Computers and the Internet 4 WORDS TO KNOW BIOS The basic input-output system is the component that checks your computer’s components and causes the operating system to start. CMOS Complementary Metal Oxide Semiconductor is a chip whose configuration is controlled by a setup program. CPU The Central Processing Unit is a chip, located on the motherboard, which performs mathematical calculations and logic functions. Hardware Refers to all the pieces of physical equipment that make up a computer system. Input Data entered into a computer. Lesson 1 What Is a Computer? n n n n n Computers are a vital part of today’s world. They make controlling and using devices faster, easier, and more accurate. They are in everything from automobiles to washing machines...
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