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E-Shoplifting

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opCHAPTER 10

E-Shoplifting
The broadest and most prevalent error requires the most disinterested virtue to sustain it.
Henry David Thoreau (1817–1862)

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E-Shoplifting

Introduction I the beginning, computer systems were installed to manage back-end
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operations and support employees in their daily tasks. As technology evolved and systems became cheaper to deploy, businesses started using computers more and more in the management of their operations. By the early 1990s, computers and computer networks had become the information backbone of most enterprises, hosting a myriad of applications that even handled complex business logic. As Internet availability and use increased, information dissemination via the Web became very popular. It allowed small and mediumsized businesses to present information about them and their products for the whole world to see. No longer were storefronts restricted by geographic limitations. Numerous catalog stores such as Sears and Macy’s started putting out their catalogs and brochures in electronic form. By the late 1990s, almost every major consumer-based U.S. company had a Web site that featured its goods and services. Moreover, as Web applications gained momentum, merchants realized that they could reduce reliance on physical storefronts and let customers place orders and pay for them directly over the Internet. Thus was born the electronic storefront was born. Computer networks and applications were now mature enough to handle monetary transactions efficiently and reliably. The technological revolution of the past decade made a significant impact on the way business is done. Terms such as e-commerce, e-business, B2B (Business-to-Business), and B2C (Business-to-Consumer) started appearing in the business media and in product literature. Business trends and practices changed drastically. And the moving force behind

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