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East vs. West: a Cultural Perspective Into Business Process Management

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Submitted By rogerbosch
Words 465
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Given the ever increasing speed of information exchange, the competitive landscape continues to evolve in how business problems and solutions are addressed within the global environment. Customers now have a world of knowledge at their disposal from product and service pricing to end user reviews. With increasing customer awareness, organizations worldwide face a bigger challenge of engaging and educating customers. To overcome this challenge organizations typically invest in initiatives that drive performance and efficiency. However, it is too common the “big picture” related to the “organizational culture”, which is vital to sustaining change, is often ignored.

The Eastern Perspective

Eastern organizational culture places focus on developing long term partnerships and sustained respect for people. Chinese and Japanese cultures reflect this philosophy both in their personal and professional relationships. Indian counterparts face a bigger challenge of retaining the best talent. With a population over 1 billion and a growing talent pool, organizations have to continuously improve and engage employees while improving customer satisfaction.
Management styles have a significant impact on how an organization assesses and takes action on opportunities to self-improve. Asian and Indian companies are significantly hierarchical in their organizational structure. This influences employees to revere and even have inhibitions in approaching their superiors and managers. Senior leadership measures employees on their willingness and ability to embrace change. In such complex and competitive environments, discipline backed by performance monitoring enables Eastern companies to more easily implement change initiatives.

The Western Perspective

Western companies tend to maintain a “flat culture” promoting open door policies to build relationships and camaraderie. While

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