Jennifer Jasper
1224 Thompson Ave Charlotte, NC 28216 Email: Thejaspers01@gmail.com (704) 915 5641

Objective To obtain a mutually advantageous position that will utilize my current skills as well as provide a learning experience and opportunity for growth Work Experience

[4/2011 – Present]
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Time Warner Cable

Charlotte, NC

Employee Services Representative/HR Prepare daily loads for new-hires, re-hires, and transfers using our Onboarding system Communicate directly with a background vendor to ensure all information is received during a background check and follow up with the local HR office once passed Ensure that all applicants are taking their drug screen within our 48 hour time limit and send reminders out as needed Answer incoming calls from employees and new hire's to answer various questions ranging from benefits to leave's of absence Prepare daily spreadsheets/reports to send to local HR Coordinate with recruiters to ensure all information is completed before a candidates start date Network Management Specialist Work with various repricing networks on a daily basis to reprice HCFA, Dental, and UB claims Answer daily emails from the Customer Service department regarding provider disputes and repricing issues Work a daily spreadsheet of electronically submitted claims to ensure future matching capability through our electronic claims system Add, modify, or update current or new provider contracts and contact information Occasional data entry of incoming paper claims Complete various duties as requested by co-workers and or supervisor to help maintain adequate work flow [8/2007 – 5/2008] Primary PhysicianCare Charlotte, NC Customer Service Team Lead Handled Escalated calls and issues Helped team members when needed on a difficult call Took on average thirty incoming customer calls per day Built and monitored spreadsheets containing information