...| | | |[pic] |Business Communication – SAMPLE | | |B01.2105. | | | | | | | | |Course Site found at http://sternclasses.nyu.edu | Course Overview Effective Communication is a vital component to so many aspects of business life. From investment banking to marketing, from entrepreneurship to corporate planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final...
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...Butler Systems Butler Systems is a manufacturer of environmental control systems and power conditioning equipment. Butler is the world’s leading supplier of computer support systems and the largest supplier of precision air-conditioning and power protection systems. Butler sales exceed $1 billion. The HD-5 battery is the primary component for the EPS (emergency power supply) system. The vice president of operations is concerned about the low HD-5 battery inventory. There is currently a 20-day supply of batteries. A 90-day supply is the normal inventory level. Butler has not received a battery shipment in two months. Last week when the buyer discussed the problem with SDX, the battery supplier, it was revealed that the contract price would be doubled and that the current contract with Butler is now null and void. Questions: 1. As the VP of operations, what is your assessment of the battery shortage problem, and what actions would you take and why? 2. What is the buying organizations role in selecting and qualifying potential suppliers? Case 12: Hoosier Pride Construction In addition to the cyclic down turn in the construction industry HPC was facing a serious problem. The employee benefit costs have increased at approximately three times the rate of increases for wages alone (19 percent versus 6 percent yearly) from 2000 to 2001. In particular, the employee health insurance costs increased from $2,584 per employee per year in 2000 to $4,316 in 2001. The insurance premiums...
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...Supply Chain Logistics Systems Memo Laniece Seamon University of Phoenix ISCOM 352 January 21, 2013 The increased rate of change within the economy was driven by a number of large level forces, due to empowered consumers, technology, globalization, shifts in economic power, and regulations. All of these elements of change raised the importance of supply chain management as a strategic move to gain a competitive advantage. Supply chain management involves integrating three key components across the board within a company’s supply chain; they are information, product or materials, and cash flow. The order processing pertains to the flow of information within the logistics system, which includes several operations. Customers may be required to fill out an order form for requested products. The order is then transmitted and checked. The customer’s items are checked to see if it is in stock and then payment is verified. Next, the items are retrieved from the inventory, packaged and delivered along with their shipping documents. Lastly, the customer must be informed about the status of their order. Inventory management is an important role within logistics system operations and planning. Inventories are stockpiles of products or goods waiting to be transported, manufactured, or sold. Logistics management is a balancing act between minimizing costs and ensuring the availability of goals. Appropriate decisions must be made between key elements such as inventory turnover...
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...Gee Case Memo 3: The Greek default is not a current issue, as it has been in the making Summary: In the wake of events that followed the Global Financial Crisis, the EU was facing its toughest time since its inception, and a major catalyst to these problems was Greece. There were major speculations about a possible default on behalf of Greece, which would create a domino effect and take down a number EU members along with it and the EU could in no way let that happen. But Greece’s problems were not current. A series of events that had been occurring ever since the 1980’s eventually lead to the position Greece is in today and major bailout plan was needed, immediately. Economic events that lead to Greece’s current state: Beginning in the 1980’s, the situation of Greece had already started deteriorating, economically. Many of these occurring’s are what can be attributed to, as being one of the few primary reasons for the current state of Greece. * With the trade balance increasing from -6.7% between the years 1975-79 to -7.9% in 1985-89 and finally touching -10% in 1990-94 and then averaging to -9.5% from 2001 through 2009, things had already started looking bleak for Greece. (Exhibit 4) * In addition to that, the Real GDP growth reduced from 8.5% in 1960-69 to -0.2% in 1980-84 and then averaging to a 2.45 % up till 2009, never to touch its golden ear of the 1960’s * Between the 1980’s and 1990’s the public debt as a percent of GDP almost tripled from a 28%...
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...payroll and other company related costs. This alone can bring a company down and keep it from ever being successful. #2 Discuss OSP’s “replicable sales process.” Why is this issue so important to OSP’s success? OSP’s replicable sales process is based upon how he runs his business. As he stated, “when OSP did accrue more cash, it was plowed into growth.” He knows how to sale and he has a good staff that he has trained very successfully. His theory is that there is an equation to sales, first phone calls, then emails and meetings leads to prospects then to sales. He is known for having such a replicable sales process, which is why he remains in business today. #3 Draw a diagram of the “sales equation” that Frey describes in his memo. Estimate the numbers at each step. Artemis Bid |Need: |100,000 units of 4 different products, total of 400,000 | |How:...
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...Solutions for Chapter 8 Tools to Gather Audit Evidence Review Questions: 8-1. The three main tools the auditor might use in gathering and evaluating audit evidence are: • Audit sampling • Generalized Audit Software • Analytical procedures 8-2. Non-sampling risk is the risk that the auditor makes an improper assessment of inherent and/or control risk or did not apply audit procedures carefully. It can be minimized through: (1) Good hiring, training and supervision practices; and (2) Careful and knowledgeable review of audit documentation and audit procedures. Sampling risk is the risk that the misstatement projections based on the sample results lead to the wrong conclusion about the population because of a non-representative sample. Sampling risk can be reduced by increasing the sample size – to the extreme of auditing the entire population therefore eliminating sampling risk altogether. 8-3. Factors to consider when choosing between statistical and nonstatistical sampling include: • Need to quantify and control sampling risks. • Additional cost of designing, selecting, and evaluating a statistical sample. • Availability of computer software to assist in designing, selecting, and/or evaluating the sample. • Ability of the audit staff to properly implement statistical sampling. 8-4. a. Tolerable deviation rate depends on the significance of the control procedure being tested...
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...Introduction: A mobile phone, cell phone or hand phone is an electronic device used to make mobile telephone calls across a wide geographic area, served by many public cells, allowing the user to be mobile. By contrast, a cordless telephone is used only within the range of a single, private base station, for example within a home or an office. A mobile phone can make and receive telephone calls to and from the public telephone network which includes other mobiles and fixed-linephones across the world. It does this by connecting to a cellular network provided by a mobile network operator. In addition to telephony, modern mobile phones also support a wide variety of other services such as text messaging, MMS, email, Internet access, short-range wireless communications (infrared, Bluetooth), business applications, gaming and photography. Mobile phones that offer these more general computing capabilities are referred to as smart phones. Nokia 5233 is a Symbian -based smart phone launched by Nokia in 2010. It is said to be the Nokia's cheapest touch screen cell phone available presently. It runs on S60 5th edition and its form factor is similar to the 5230, 5235 and 5800 models. Objectives * To increase the brand name NOKIA * To provide high style attraction with low cost * To build up customer reliability * Set to be the first among its competitors * Life made easy with a finger touch Features * Quad band GSM network * 3.2-inch resistive touch...
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...Effectiveness of MIS at Big Bazaar Introduction Retail industry in India currently is at an all-time high. Over the last one decade, it has seen a steady growth in the market. From having a market size of $238 billion in 2004, it reached $518 billion in 2012 [IBEF, 2014]. With over 1.2 billion people in India, it has become one of the fast growing countries for retail markets to flourish in. Retailing has become one of the strong pillars of our economy as it accounts for 22 percent of India’s GDP and contributes to about 8 percent of total employment in our nation [FICCI]. Organized retail industry in India is bound to grow by leaps and bounds. This growth is driven by rapid changes in the sector, especially due to advanced technological improvements, consumers’ purchasing pattern and a market that supports healthy competition. What is MIS? Management Information Systems (MIS) is a system that utilizes the information that it gathered from both Internal and External sources of an organization. It then processes this data and supplies the information to the Management who assist them in decision making. These decisions could vary from replenishing the inventory to improving a particular product. MIS highlights the relationship between people, process, technology, and the organization. MIS plays a crucial role in the growth and development of retail industry. It assists by providing real-time and accurate information that is integrated across several...
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...this because people are able to enter the oil industry. They make good wages and the local economy grows because of this job growth that is based on the discovery of this natural resource. The growth of the local economy leads to big investments in roads and airports. In turn, this leads to increased long-term productivity, not only in oil-related industries but also in the rest of the local economy. This kind of economic growth has a ripple effect on the rest of the local and larger economy. Not only do oil-related industries end up doing well, but the rest of the local economy picks up as well. These linkages help resource-rich areas remain productive even when local prices are higher or the economy goes up and down in other areas. Land can also be used to promote economic growth by way of conservation. Outdoor recreation such as hunting, fishing, hiking, and wildlife watching is big business. It brings day and overnight visitors to an area and communities reap the economic benefits when visitors buy meals and snacks, stay overnight in hotels, buy specialized equipment, lease land, and pay for travel costs. When a community protects its natural resources, it protects the reason outdoor tourists come to the community. Wildlife is a multibillion dollar industry in this country. Hunting, fishing and wildlife related recreation generate billions of dollars every year to state economies. People spend money on equipment, lodging and food that go along with these activities – so...
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...3 Organizational Strategy, Information Systems, and Competitive Advantage When Dee asked her boss for a budget to create her blog, he responded by asking the questions at the start of Chapter 2 (page 20). Using the knowledge in that chapter, she was able to respond, and he tentatively approved her budget request. Before he did so, however, he said that he wanted a memo from her on how her blog would provide a competitive advantage. He wanted that memo so that he could include it in the documentation he would use to justify the expense to his manager. The knowledge presented in this chapter will help her write that memo. An optional Extension for this chapter is CE3, “Knowledge Management and Expert Systems.” Study Questions Q1 Q2 Q3 Q4 Q5 Q6 How does organizational strategy determine information systems structure? What five forces determine industry structure? What is competitive strategy? What is a value chain? How do value chains determine business processes and information systems? How do information systems provide competitive advantages? How does the knowledge in this chapter help Dee and you? 37 38 Chapter 3 Organizational Strategy, Information Systems, and Competitive Advantage Industry Structure New Vendors Competitive Strategy Value Chains Business Processes Information Systems Threat of new entrants Lowest cost across the industry Customers Better product/service across the industry Better product/service within...
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...Memo To: CEO of Toy Company From: Elementary Division Manger CC: Executive Team Date: 10/17/2014 The purpose of this memo is to address three key focus points of this defective product: Shipment, main event money solutions while taking customer satisfaction into account and weighing benefits versus risk of each scenario. Decision Process After careful assessment of choices for Main event solutions, a decision making model would be the best approach. Systematically examining each of the five steps involved in this process. To be affective and accurate each step must be careful assessed for its pros and cons, and how it will overall influence the company. Step 1: Propose the problem as a question: Is this issue urgent, and if so how important is it to the overall benefit of the company? Step 2: Gather all relevant data, closely examine causative and effective options. Step 3: Weigh pros against cons of each option. Step 4: Chose and implement best choice. Step 5: Finally, present decisions in a comprehensive format, outlining outcomes to all relevant parties involved in the decision making process. First Alternative I chose to use a decision-making model to conclude and affirm my decision regarding the defective whistle. First choice, although less favorable but maintains the best interest of the company would be to hold the order and cancel shipments. Advantages of this choice are as follows: conservation of public image as well as prevention of any inhumane...
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...thus increasing its market share. The most recent loan from St. Louis National Bank was the first debt that Hampton had added to its balance sheet since 1968. Due to the recent recession, Hampton has been unable to purchase new equipment which has contributed to its issues in producing at capacity. Profits have been high, there is a backlog of sales orders representing about 90% of annual capacity in August, most from respected and trustworthy customers. Hampton currently retains a high cash position, but 99.5% of it is obligated as a cash advance to a customer whose order is expected to ship over the next three months. Reflecting this inflated cash position, Hampton truly holds only $7,000 in unrestricted cash. Hampton has strong shipping projections during the next four months, at levels higher than the last four. Orders generally take five to six months to produce because of their custom and complex nature. However, Hampton’s selling terms are thirty days meaning prompt payment from customers on orders in...
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...Memo To: CEO From: elementary division manager CC: Date: 9/1/2012 Re: Urgent Elementary Toy This memo is report about defective product being shipped. This memo also discusses how to handle the defective product and possibly saving Main Event Solution money without hurting customers. This memo also discusses the risk and reward for each situation. Decision Process When determine alternative choices for Main Event Solutions, I would use a decision making model. The first step would be to define the problem. Is this issue urgent or important to the company? The second step would be, gather all the information and understand the effects and causes. The third step would be, compare the pros and cons of each option. The fourth step would to choose the best option for the company. The final step explains your decision to the people involved and affected by this decision: I should follow up to ensure proper and effective implementation for this decision. Alternative choices I have used decision process to make a judgment regarding the defective whistle. The first choice would be to cancel the order and the shipment. The advantages of this choice would be, public image will be maintained, and prevent scandal. The disadvantage would be the company would lose money and have to remake the toys. This would help the company avoid legal cost. This would cost the company money, but it would save money in the long run, in case the school decided to sue the company. Financial...
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... The Bank started its operation on 10th May 2001, during this period it could improve its image in the society as an Islamic Bank. Now it has 26 branches in Bangladesh. All branches are situated in the highly demanded areas. As a new bank, Shahjalal Islami Bank Limited has been competing with other private banks where all the banks are adopting different incentive programs to attract the customers. Accordingly, SJIBL is offering different type of deposit scheme bearing highest rate of return. Mudarabah Deposit Scheme, Monthly income scheme and Millionaire scheme, Double Benefit Scheme are the most popular offers that are completely new innovation in the banking sector and widely accepted by the clients. With crumble down of the world economy caused by nine eleven attack. It is observed that the competition becomes intensive in the globalization process. Our country has also participated in the race for its existence. Therefore, it becomes obvious for us to increase the field industrialization. SJIBL is playing a vital role in developing industry of the country and...
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...| Main Event Solutions | Memo To: CEO From: elementary division manager CC: Date: 9/1/2012 Re: Urgent Elementary Toy This memo is report about defective product being shipped. This memo also discusses how to handle the defective product and possibly saving Main Event Solution money without hurting customers. This memo also discusses the risk and reward for each situation. Decision Process When determine alternative choices for Main Event Solutions, I would use a decision making model. The first step would be to define the problem. Is this issue urgent or important to the company? The second step would be, gather all the information and understand the effects and causes. The third step would be, compare the pros and cons of each option. The fourth step would to choose the best option for the company. The final step explains your decision to the people involved and affected by this decision: I should follow up to ensure proper and effective implementation for this decision. Alternative choices I have used decision process to make a judgment regarding the defective whistle. The first choice would be to cancel the order and the shipment. The advantages of this choice would be, public image will be maintained, and prevent scandal. The disadvantage would be the company would lose money and have to remake the toys. This would help the company avoid legal cost. This would cost the company money, but it would save money in the long run, in case the school decided to sue...
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