Summary of Edwards Deming’s Theory Abinaiyah Vaceekaran Row 4
William Edwards Deming was an American statistician, college professor, author, lecturer, and consultant. He taught that by following specific principles of management, organizations can increase the quality of their work while at the same time reducing its costs. Deming’s simply philosophy can be summarized by stating that when people focus on quality of work, the costs tend to fall over time however, when organizations focus on costs, costs tends to rise and quality declines over time. Deming had stated that the style of management must be changed by looking at the style of management from another lens which he called “The system of Profound Knowledge”. The first step in making this change is to transform the individual by getting them to understand the system of the profound knowledge. After undergoing this change, the individual will be able to view things differently and they will be able to apply the principles of this system to every kind of relationship and use the knowledge obtained to have a basis to judge their decisions and the transformation of the organization they belong to. Adding on, Deming stated that the managers need to have four specific parts of the profound system of knowledge. The first part was the Appreciation of a system; having the understanding of the processes involving suppliers, producers and customers of goods and services. The next part was the knowledge of variation; the need to understand the range and causes of variation in quality, and the use of statistical sampling in measurements. The third part was the theory of knowledge; the need to understand the concepts explaining knowledge and the limits of what can be known. The last part of the system was the knowledge of psychology, the concepts of the human nature. Moreover, Deming’s