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Effeciency and Effectiveness

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Submitted By jatalig
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Efficiency and Effectiveness
What is efficiency in comparison to efficient?
Efficiency is the quality or property of being efficient in extent to which the quality is exercised. Efficiency is often about process improvements within the organization but also efficiency for citizens. Whereas, efficient is the acting or producing effectively with a minimum of waste, expense, or unnecessary effort
(Rentzepopoulos, P. & Vassilia, O. 2010).

How efficient and effective have E-government been over the past few years serving its peoples’ needs?
When measuring the efficiency and effectiveness of E-government, there are many factors in determining how satisfied are customers, businesses, and administration employees when using technology to accomplish the job or receive assistance over the Internet. In terms of efficiency and effectiveness, there are three areas that have been emphasized on, such as it reduces administrative burden for citizens and businesses, it improves the organizational processes, and it reduces the carbon footprint of government output. From a citizen’s prospective, it eliminates the necessity for physical travel to government waiting in line to speak to a government worker. The processing time is quicker and the type of information or form a person is trying to pick up can be accessed from the government website at any location or time of the day. For example the people in Australia no longer have to contact their government in person or by telephone because the Internet is mainly use as a source of communication between the people and their government (Rentzepopoulos, P. & Vassilia, O. 2010).
On the other hand, on the administration (Employess/Managers) prospective, government employees can access files or records though the government database versus retrieving hardcopies from stored in various location. Also for individuals with disabilities

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