University of Phoenix
Interpersonal Communications, CJA/304
Professor A. Dajero
June 27, 2012
The process of verbal and nonverbal communication involves a combination of identifying not only words but also body language and paralanguages. There are big differences when it comes to listening and hearing. Knowing which one to use to benefit us in all situations. Knowing the different types of formal communication and how they work to our advantage is something that will help us understand why some information takes time to reach our area. Knowing the barriers in communication and how to create strategies to combat these barriers will help us become a better law enforcement officer as well as an asset to your department.
The nonverbal communication process is understood as the process of communicating through wordless messages. These messages can be communicated through gestures, touch, body language, posture, facial expressions or eye contact. Nonverbal communication may also be communicated through material things such as clothing and hairstyles. In speech there are several nonverbal elements which are known as paralanguage. Writing also contains nonverbal elements, such as the physical layout of the page or the words used as well as your handwriting style. Most of the research done on nonverbal communication has been focused the face-to-face aspect of it. The three principle areas of face to face are the environment or where this communication is taking place, also the physical characteristics of the communicators and the behaviors of the communicators during that interaction.
The difference between listening and hearing is how the conversation is taken in by that individual. If someone is quiet it is perceived the individual is listening but this is not always true. We can...