...Health Care Communication Personal and Professional Health Care Communication In the health care setting, effective health care communication is essential to deliver the best care for the patients. Different disciplines in the health care field collaborate to provide the safest and highest quality care for the patients. The care of patients involves different individuals with different specialty in the heath care field that needs to communicate effectively to share and discuss patient’s information and treatment goals. To communicate effectively with other professionals in the health care field is as important as professional-client communication. In this paper, the importance of professional and personal health care communication and relevancy of effective professional health care communication to health outcomes will be discuss. The lack of professional and personal health care communications contributes to poor health outcomes and the principles and theories of therapeutic communication in health care settings for the health care professional will also covered in this paper. Communication in health care field is essential. Whether a person works in the dietary services, hospital volunteer, or as a nurse’s assistant, health care professionals should learn the skills to communicate effectively. These communication skills are use to interact with patients, co workers, and management. A lack of effective communication skills in the health...
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...Communication is an art as well as a skill and affects all we do. Whatever the forum or platform used, communication is how we express information, thoughts and concerns. Healthcare communication is an entity all its own and requires careful study and understanding. In no other type of interaction can miscommunication or misunderstanding have grave consequences if information is not sent and processed correctly. According to “Impact of Communication in Healthcare” (2011), “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors (para. 1). Learning and applying the art of healthcare communication encompasses thorough understanding, establishes relevancy with both the professional and layperson, affects health outcomes, while having profound influence on therapeutic contact. Before asserting healthcare communication it is necessary to explore the definition of communication itself. Northouse & Northouse (1998) offer human communication is the exchange of ideas involving the use of language and symbols. In the animal kingdom, however; communication still takes places without the use of spoken language and symbols as the human species knows it but rather utilizes sounds and behaviors. Healthcare communication is much narrower in scale and expresses ideas or concerns...
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...Communication Opinion Paper What exactly is communication? Communication is basically the process of sharing various types of information, feelings and thoughts between you and the audience, using either speaking, body language or writing. Communication is very important when it comes to the healthcare field by effectively providing information to the patients and their families. We communicate every day and there are different ways of communicating such as: Aural, Verbal, Visual, Aromatic, Non-verbal (body language), Written, Tactile, and Flavored. There are also six effective communication skills that are the six C’s that include: Correct, Clear, Courteous, Concise, Constructive and Complete (Anonymous, 1994). How does effective communication incorporate the basic elements of communication? It is important to have a good listening and understanding that good listening is often enough. Sometimes the patient or family member actually wants an answer to their question when, indeed, they only the listener to listen to them. Before the sender says anything, it should be well thought out and then spoken. When a patient becomes upset, try to reason with that person by staying calm and always being professional. “If communications accelerated with big developments in medical science diagnostic and surgical innovations, personalized medicine, and blockbuster drugs it was spurred on by a trend at least as big: the rise of the healthcare consumer” (Hicks & Nicols, 2011, p. 45)....
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...Evaluate Interpersonal Communication Skills Interpersonal communication skills are the tools people use to interact and communicate with individuals in an organizational environment. To be able to understand methods of communicating, we have to be able to identify different types of communication behaviors of individuals. Communication is a social process of sending and receiving information and an interactive two-way process that involves understanding and transferring information from one person to another (Dougherty, 2014). In organized business environments, one major skill that employees depend upon is communication, as the majority of their workday is communicating with other individuals. Companies are recognizing the relationship between employee engagement and business success and are encouraging employee engagement by providing training in interpersonal communication (Hynes, 2012). Factors such as perceptions, emotions, and motivation help employees make sense of their workday and inner work lives of employees are influenced by performance on creativity, productivity, work commitment, and collegiality...
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...Communication Strategies Communication Strategies Communication is the activity of conveying meaningful information. How that information is transmitted can come from several different means. Non-verbal, verbal, written and visual are just a few of the ways in which we communicate information to each other. As each person is different so is the way they communicate. Whether it is a gesture, hand shake, eye contact or a simple smile non-verbal communication is done with no words. This powerful way to communicate can be used by all people regardless of ability. Communicating with words is known as verbal communication. With verbal communication we must hope that the person in which we are communicating with can understand what we are saying. The tone of one’s voice can change the meaning of a statement without intention. Verbal communication is the hardest yet easiest of all communication. Written communication is that when words are in written forms. Written communication should be grammatically correct, organized and have good structure. Finally there is visual communication; this is what we can see with our eyes. Visual aids help us understand information in which we cannot otherwise understand. In healthcare today all types of communication are used to help with patients understanding of their care. As this field continues to grow, it is imperative to know the type of communication that is best for each individual as patient care is first priority. Non-Verbal...
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...Effective Communication HCS/325 October 19, 2013 Eleanor Milo Effective Communication Effective communication is a process in which you have one party that sends a message that can be understood by a receiving party. When you use effective communication you have to use the correct body language, active listening, and interference. The person on the receiving end of the communication process must be able to understand the information clearly from the person that is sending the information. The reader is going to be informed of the most effective and ineffective ways for sharing information and ideas, and techniques that can be applied in a health care work environment, and ways in which technology helps the process as well. I feel that the functional structure is the best because everyone at my job has the same skills. The staff that I work with are in different groups but everyone in their group have the same outlook on his or her job. They know what to do and do not have to be told what their job is. I work as a cook, and my fellow coworkers does the same thing. When we do task we split everything up so our work flow can go easy. At the end of the day our task are done in an effective way. Effective techniques for sharing information and ideas While working in any field an individual is going to be doing constant change in the way they communicate with one another. When working in the health care field we...
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...Health Care Communication Rosa Singleton HCS/320 11/10/2012 Kristin Thrun Health Care Communication When communicating in the healthcare field, is it important that what is actually being said is comprehended by all parties involved in the conversation. Or is it only necessary to just say what you think and feel is necessary and not worry about the outcome of situations? Effective communication is a very important and vital part of a health care professional’s career. Without the due diligence of a healthcare professional, someone’s health can be at risk and they may lose their life. How does effective communication incorporate the basic elements of communication? To use effective communication, one has to know what the basic elements are that goes along with communication, those elements are: the sender who sends the message, the message, the receiver who the message is going to, and the feedback, which is what is being relayed back or being done because of the message sent. Using the elements of communication will not only make one look great to an employer, but it will also boost business, it will help others to understand the conversations that go on between them, and it can also save lives whether it’s in the medical field, or somewhere else in a crisis situation. “The key to effective communication is shared understanding...
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...Communication is an important aspect in our lives and an even more important aspect in the lives of people who play the roles of leaders. “Communication effectiveness involves the ability to transmit and receive information with a high probability that the accurate message is sent from sender to receiver” Hughes, Ginnnett, & Curphy (2002) (p. 430).We often see articles or books expounding on leadership traits or skills that a leader should possess. Among these traits and qualities, communication is almost always one of the most commonly listed ones. This comes as no surprise since we now know that researchers and professors in the leadership field have come to recognize being able to communicate as a crucial skill that leaders have to grasp before they can become an effective leader. However, becoming a good communicator requires one to know the basis behind what effective communication means. Communication is the "exchange of information, ideas, or feelings." As such, it is a process that happens during every minute and second of our life, even though we might not notice it. Communication is an important part and concern in many organizations. With many organizations having such a diverse workforce communicating has an impact on how well employees, patient and family members interact together. Many communication issues arise due to the fact that there are many employees from different cultures and different genders. These issues have an impact on how effectively tasks...
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...currently communicate with others. My communication has mainly been on a social level, even at work, my jobs haven’t really required me to be communicating with people with medical needs. Now going into the medical field I know I need to start now in changing the current way I communicate. This class has been a real eye opener in the direction which I would like to take. I have a desire to work with the elderly and hospice patients. Your (Tim) lectures have been most enlightening hearing about your professional experience in this area. I know I need to work on my listening skills. I have already been working on this task. By ensuring what has been said to the sender gives the sender a message of genuine concern and keeps me on task with the conversation. I have applied this to my social communications as well. You’re a great teacher with a ton of good life experiences that I have found most helpful with my growth in the medical field. I also learned I am very interested in self hypnosis. Just the couple of things you (Tim) taught us I have already used and have told friends of the new ideas. One I use almost daily is when I am going to sleep at night and can’t fall asleep, telling myself to “to go to sleep” in my head, really works. I use to have a hard time falling asleep but not anymore. Thank you for a nice class, I just wish we would have had more lecture time. Seven Main Factors that Influence Communication Influences on life impact our lives...
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...Richard A. Andersen HCA 230 Week 5 Assignment Professor Robert Feightner February 14, 2014 Effective communication is essential in any business in order for it to succeed. This is especially true in the medical field. Effective communication allows us to better understand a person or a situation, and allows us to solve issues, resolve differences, and create an environment where being creative in how we communicate and solve these issues can flourish. Effective communication is not just about an exchange of information, but actually understanding that information and any emotional value behind it. It improves our relationships at work, at home, and in social situations by giving us better connections to others while allowing us to communicate, even negatively, without creating a conflict or destroying any trust issues (helpguide.org). There are basically two kinds of effective communication in every business, supportive and defensive, both of them pretty much self-explanatory, but will be demonstrated anyway. Supportive climate are the most important in any business, but especially in the health care field. If there is negativity or defensiveness in a health care setting, it could be disastrous. In a supportive climate there are several points to be practiced and observed. The first point is a Description, which refers to the message that explains the feelings, reactions and needs. The Problem Orientation is the point of view that states that there is a problem...
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...Effective Communication Paper Good Communication is very important for a healthcare organization to have. Without good communication skills you might as well forget having a business. A good communication skill leads to success in any healthcare organization. It takes a life long process to learn how to communicate effectively. (Abbott, 2009) The organization has to have great communication skills if they want to make in today’s society. It is also important for the staff to be able to communicate well with the patients. Communication is the only way they get the medical advice and treatment they need. Lots of medical errors can occur and then if this happens we are dealing with the patient’s health. The most effective technique for sharing information and knowledge is organizational structure. (Graham, 2005) The organizational is the structure of having systems of task, reporting relationships and having communication that think everything together. If they have poor or outdated computer systems this would cause conflict between anyone. If you separate the organization into a functional structure it gives you good benefits. For example, it helps you with important knowledge between the different departments. Each group shares knowledge and works together with other departments and knows the skills to solve problems that may come about. Where I am employed if you have great teamwork you are always going to get feedback from people. We all think if new ideas and techniques...
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...Medical assistants perform administrative and clinical tasks to keep the offices of physicians, podiatrists, chiropractors, and other health practitioners running smoothly. The duties of medical assistants vary from office to office, depending on the location and size of the practice and the practitioner's specialty. In small practices, medical assistants usually do many different kinds of tasks, handling both administrative and clinical duties and reporting directly to an office manager, physician, or other health practitioner. Those in large practices tend to specialize in a particular area, under the supervision of department administrators. Medical assistants should not be confused with physician assistants, who examine, diagnose, and treat patients under the direct supervision of a physician (www.bls.gov). Some medical assistants may help doctors examine and treat patients. They may check the height, weight, temperature, and blood pressure of each patient. Assistants write down patients' medical histories and run simple laboratory tests. Sometimes they answer patients' questions about medicines and treatment at home. Assistants may also give injections, apply bandages, and take X-rays. Many assistants take electrocardiograms, which measure the electrical impulses of the heart. Medical assistants are sometimes in charge of buying and maintaining medical equipment and furniture for the doctor's office. They may also act as office managers. They plan the doctor's schedule...
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...the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills in UK higher education. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers interested in a more depth overview...
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...OUT LINE: CAMBRIDGE COLLEGE CAP-STONE- PSY 490. INSTRUCTOR: SEYMORE, RICHARD DEL VILLERS. Date: 12/17/2012 Student: Ramy Barrett * OUT LINE: “Cultural competence an important skill to a health care practice”: * What is cultural competence? What is not? 1. It’s not cultural awareness, cultural sensibility. 2. According to the anthropologist, Williams Haviland: Cultural 3. According to the office of Minority Health, defined Cultural and linguistic ( Website: www.competence (http://minorityhealth.hhs.gov/) 4. Kate Berardo as Cultural Awareness is the foundation of communication. 5. Stephanie Quappe and Giovanna Cantatore( 2007). * Why is cultural competence important in the health field? 1. I’ am an immigrant (My experience) : I have seem poor quality of care 2. Personal experience as an interpreter. (Example). * The Benefit and the lack of cultural competence:(Negative & positive effects): 1. Zborowski, M. (1952). Cultural Components in Responses to Pain. Journal Of Social Issues, 8(4), 16-30. 2. Dr Elyse R. Pork PhD from, Massachusetts General Hospital/Harvard Medical School, Boston, MA, (2006) 3. http://xculture.org/why-cultural-competency 4. Used: Schwartz, M. C. (1978). Helping the worker with counter-transference. Social Work, 23(3), 204. 5. Cultural Competence in Psychosocial and Psychiatric Care: A Critical Perspective with Reference...
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...As I stood outside St. Joseph’s Nursing home at 8:00am on a cold November morning, I could feel my palms sweating and my heart racing as I was about to start my first day of volunteering. Part of my initiation as a young adult in the Catholic church was a requirement for twenty hours of community service and for the sheer convenience of being on a weekend, I chose to volunteer at the nursing home. On my first day I was amazed to see how the dedication of the medical staff created a positive environment filled with creative activities for the residents. From organizing games that encourage physical and mental exercise to reading books to the residents, the experiences I had over the next few weeks made it clear to me that a patient’s emotional...
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