THE ROLE OF EFFECTIVE COMMUNICATION

P1: In health care setting, communication is very important because in this setting they are dealing with human life. If communication is giving and receiving information, this means that it is very important for it to be effective in every health care settings for the health care workers to be able to carry out their duties effectively . The role of effective communication and interpersonal interaction in health care is to bring mutual understanding and relationship between the service user and the health care workers, and also between the health care workers and their colleagues, it helps to make the service users feel safe and also helps in developing trust and respect in their relationships.

P1A: This year I was placed with the MMDNA for my work placement, on my first day at work I had a brief interaction with the nurse that was on duty with me. The interaction was all about introduction of our selves and also the nurse gave me some information on the type of services that MMDNA gives to their clients, and did a brief introduction of the service users that we will be visiting, she told me what is wrong with them and what we will be doing when we get to their various houses. We had this interaction out side in the official car of the nurse.

What is meant by effective when discussing communication and interpersonal interaction in health care is when the message is clear and well understood between the giver and the receiver without any communication barriers. In this case, our interaction was not effective because the nurse seams to be in a hurry so she talked very fast so I did not understand clearly what she said. The interaction was a formal one because we where just meeting each other for the first time. And also because we did not use jargon and slang during our interaction. There were no difference